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Customer Reviews Collected from Samsung US |
Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - White
Average Customer Rating:
4.4
Rating breakdown 502 reviews
5 Stars
361
4 Stars
66
3 Stars
19
2 Stars
11
1 Star
45
87%of customers recommend this product.
(
421 out of
485)
Customer Reviews for Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - White
Customer Rating
1
Stay Away!!! Waste of money!
on December 7, 2019
Posted by: MOSPA
[This review was collected as part of a promotion.] the motor went bad after 14 months of ownership. this was a $700 dryer. a total waste! never again will i purchase a samsung appliance!
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, December 9, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1140874114.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
works for a little while anyway
on November 8, 2019
Posted by: CinLA
ok characters exceeded so here goes a shorter version. dryer lasted til warranty went away, then broke so i will never buy samsung again.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, November 11, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Here is a link http://bit.ly/2ssxImE to assist you with finding a local certified Samsung service center. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
3
Dont buy the drum cracks
on September 9, 2020
Posted by: hpagos
from MA
this was a great washer for the first few years but after 5 years the drum cracked. it seems by looking at other reviews on multiple sites everyone has the same problem but many times it is happening after only a year or two once the warranty has expired. do not purchase this unless you want to be buying a replacement in a few years.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Pat, Samsung Care, September 10, 2020
Thank you for sharing your experience with us and I know this must be frustrating to deal with. I can certainly say this incident is less than ideal. We are hoping we can create a better experience in the future. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible Reliability
on December 5, 2020
Posted by: PA WA
from Port Angeles, WA
we got this dryer 6 years ago. dryer was good for 4 years, then began having problems.
in the last 2 years:
- grinding. replaced belt, tensioner, and wheels. better, but it's starting to sound rough again.
- fail to heat. replaced failed fuse.
- fail to heat. replaced failed fuse and high limit thermostat.
- fail to heat. heating element was destroyed. replaced heating element, housing, fuse and thermostat (again).
- today it failed to heat again. i'll find what has failed, and also replace the thermistor on the blower housing, as i haven't done that yet.
- grinding. replaced belt, tensioner, and wheels. better, but it's starting to sound rough again.
- fail to heat. replaced failed fuse.
- fail to heat. replaced failed fuse and high limit thermostat.
- fail to heat. heating element was destroyed. replaced heating element, housing, fuse and thermostat (again).
- today it failed to heat again. i'll find what has failed, and also replace the thermistor on the blower housing, as i haven't done that yet.
this dryer has been a total nightmare, and we've spent a ton on oem parts. infuriating that we replaced a working 30 year old dryer for this "upgrade" that can't stay running. i will never buy another samsung appliance.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, December 7, 2020
Thank you for sharing your experience. We encourage customers to share their feedback. Even though it may not always be easy to hear, feedback is extremely valuable whether negative, positive, or indifferent. This type of information is crucial in bettering our products. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
5
Great features!
on June 1, 2017
Posted by: Butterfly66
from GA
Love it! Easy to use and efficient. Fits well in my home. It is quiet when in use.
Pros: Bright display, Realistic color, Durable, Lightweight
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
3 ELECTRICAL FAILURES IN 4 YEARS, REPLACING NOW
on November 22, 2020
Posted by: Anonymous
from denver, co
i bought this unit 4 years ago, i'm a single guy, i don't do a ton of laundry, yet i've had various electrical elements burn out 3 times since buying it (high limit fuse as well as heating element). having a look at consumer reports verified my suspicions that samsung has serious reliability issues. i'm replacing my 4 year old unit with a new dryer from another brand now.
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
4
Value
1
Response from Samsung USBy Pat, Samsung Care, November 23, 2020
Hello, I would definitely like to thank you for sharing your experience with us. Samsung values your opinion and will use this information to work towards improving our products for all of our customers. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
1
Longevity
on August 13, 2022
Posted by: adrien
from Saskatoon
dryer dv42h5000e: ran great for 3 years, replaced the element, lasted two more years, replaced it again and it lasted half a load. time for a new machine without samsung name on it.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
1
Value
1
Response from Samsung USBy Carrie Galvan, SEA Care, August 15, 2022
Hi Longevity,
Thank you for your honest feedback. We are glad to know you enjoyed using the dryer for 3 years. We apologize for the inconvenience since the dryer quits working.
You are a valued client of Samsung, and your experience matters to us.
Samsung is continuously improving its products and services.
We like to inquire further about your concern with your Samsung dishwasher.
If you could please reach out to us directly on the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Ticket number: 1144800510
Thank you for choosing Samsung, and have a great day!
^Rainly
Thank you for your honest feedback. We are glad to know you enjoyed using the dryer for 3 years. We apologize for the inconvenience since the dryer quits working.
You are a valued client of Samsung, and your experience matters to us.
Samsung is continuously improving its products and services.
We like to inquire further about your concern with your Samsung dishwasher.
If you could please reach out to us directly on the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Ticket number: 1144800510
Thank you for choosing Samsung, and have a great day!
^Rainly
Written by a customer while visiting Samsung US
Customer Rating
1
Choose another brand.
on March 2, 2023
Posted by: PVFamily
from Portland, Oregon
Our dryer is 5 years old. Like many on this forum, it developed an issue of a metal-on-metal grinding sound. I have never owned a dryer that has only lasted 5 years. Prior to it breaking, the dryer worked fine. My biggest complaints were (1) the auto-sensor option for drying only worked for High and Medium heat, but I dry most of my clothes on Low, so I couldn't take advantage of the auto-sensor drying and (2) the steam option never worked properly - and I had to pay a plumber to set up the water line, only to have the steam not work. It's impossible to find the right replacement parts on Samsung's site.
We just bought another washer/dryer set for another house and it was NOT a Samsung
We just bought another washer/dryer set for another house and it was NOT a Samsung
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
4
Value
1
Response from Samsung USBy Carrie Galvan, SEA Care, March 6, 2023
Hi there,
We are glad about your effort in providing us with your review.
Samsung dryers are generally very quiet. Many of the sounds are normal or can be fixed with little effort.
You may also refer to these links and videos:
Samsung dryer is noisy - Squealing, squeaking, grinding sounds: https://www.samsung.com/us/support/troubleshooting/TSG01000979/
Understanding noises and error codes on your Samsung dryer: https://www.youtube.com/watch?v=O-spYqpi2-s
Samsung dryer is vibrating or shaking: https://www.samsung.com/us/support/troubleshooting/TSG01109143/
The best laundry load size for your Samsung washing machine and dryer: https://www.samsung.com/us/support/answer/ANS00080262/
Clean the moisture sensor on your Samsung dryer so it doesn’t shut off early: https://www.youtube.com/watch?v=lwWeL5JYNNo
The below link is the user manual for your model. Turn the page 20 (Installation #3), pages 26-29, and page 36 (Is noisy) for reference: https://downloadcenter.samsung.com/content/UM/202005/20200515012338725/DV5000H_DC68-03381A-19_EN_CFR_MES.pdf
Should you need assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
Melardo
We are glad about your effort in providing us with your review.
Samsung dryers are generally very quiet. Many of the sounds are normal or can be fixed with little effort.
You may also refer to these links and videos:
Samsung dryer is noisy - Squealing, squeaking, grinding sounds: https://www.samsung.com/us/support/troubleshooting/TSG01000979/
Understanding noises and error codes on your Samsung dryer: https://www.youtube.com/watch?v=O-spYqpi2-s
Samsung dryer is vibrating or shaking: https://www.samsung.com/us/support/troubleshooting/TSG01109143/
The best laundry load size for your Samsung washing machine and dryer: https://www.samsung.com/us/support/answer/ANS00080262/
Clean the moisture sensor on your Samsung dryer so it doesn’t shut off early: https://www.youtube.com/watch?v=lwWeL5JYNNo
The below link is the user manual for your model. Turn the page 20 (Installation #3), pages 26-29, and page 36 (Is noisy) for reference: https://downloadcenter.samsung.com/content/UM/202005/20200515012338725/DV5000H_DC68-03381A-19_EN_CFR_MES.pdf
Should you need assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
Melardo
Written by a customer while visiting Samsung US