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Customer Reviews Collected from Samsung US |
Samsung - 4.2 Cu. Ft. 9-Cycle High-Efficiency Steam Front-Loading Washer - Platinum
Average Customer Rating:
3.3
Rating breakdown 82 reviews
5 Stars
37
4 Stars
8
3 Stars
2
2 Stars
11
1 Star
24
51%of customers recommend this product.
(
40 out of
79)
Customer Reviews for Samsung - 4.2 Cu. Ft. 9-Cycle High-Efficiency Steam Front-Loading Washer - Platinum
Customer Rating
1
Noisy
on June 9, 2021
Posted by: Brian
from Kansas City, KS
had this installed and leveled upon delivery. worked great for 4 years, then terrible noise was getting louder during the spin cycle. it keeps getting worse the more i use it. customer service was friendly and offered to take care of the cost for parts. that being said this is still way under my expectations of such an expensive appliance.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Jecca, HARR, June 15, 2021
We really appreciate you letting us know about your experience with this washer. It sounds like you’re on the right track to getting this resolved. Thank you again for sharing your valued feedback with us. ^Jecca
Written by a customer while visiting Samsung US
Customer Rating
2
Dying after 5yrs
on August 25, 2021
Posted by: Robc99
from Port Charlotte, FL
well what can i say, noise during spin cycle that you can hear into the living room. started all of sudden, looks like its gonna cost about half of getting a new one. it isn't used that much about 3 times a week family of 4. i thought like most things samsung it would last me 10yrs plus, so disappointed.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
1
Value
5
Response from Samsung USBy Pat, Samsung Care, August 26, 2021
I appreciate you leaving us your feedback about the dryer. I know you must be disappointed with the outcome. We encourage customers to share their feedback. Even though it may not always be easy to hear, feedback is extremely valuable whether negative, positive, or indifferent. If you change your mind about the repair. You can find a local repair shop at the link below. ^Pat
https://www.samsung.com/us/support/service/locations/
https://www.samsung.com/us/support/service/locations/
Written by a customer while visiting Samsung US
Customer Rating
1
Poor Quality Material
on December 1, 2021
Posted by: BenR
the seal around the drum broke for my washing machine as it seems to be made of poor quality plastic and now water is leaking from the bottom.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Carrie Galvan, samsungcare, December 1, 2021
Sorry to hear this about your washing machine leaking. I can understand your frustration. We would be more than happy to look into this concern for you. Please use the information below to contact us. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143937575
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143937575
Written by a customer while visiting Samsung US
Customer Rating
2
Samsung products are junk
on February 12, 2022
Posted by: Hate Samsung
from Ohio
bought brand new suite of samsung appliances for our new house in 2014. i had to change out the dishwasher asap because my dishes didnt stand up properly. refrigerator has been worked on nueroys times. washer and dryer bith have had multiple service calls. dryer finally bit the dust. it is being trashed. the drum us made of the thinest material you can imagine. my stove control panel doesn’t work properly. im debating fixing that or getting a new one from another manufacturer. i will never buy another samsung brand of anything!! dont waste your money!!
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
3
Response from Samsung USBy Ross, Customer Care, April 21, 2022
Hello,
Thank you for reaching out. I realize your experience has been less than ideal, and I understand how frustrated you have been. We value all our customers' feedback and can sympathize with your issue with your 4.5 cu. ft. Large Capacity Smart Front Load Washer with Super Speed Wash - Champagne
For the immediate resolution of your concern, you may reach us via the following details.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you for choosing Samsung.
Reference number:1144428039
^Ross
Thank you for reaching out. I realize your experience has been less than ideal, and I understand how frustrated you have been. We value all our customers' feedback and can sympathize with your issue with your 4.5 cu. ft. Large Capacity Smart Front Load Washer with Super Speed Wash - Champagne
For the immediate resolution of your concern, you may reach us via the following details.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you for choosing Samsung.
Reference number:1144428039
^Ross
Written by a customer while visiting Samsung US
Customer Rating
3
Thinking about buying different brand
on March 1, 2022
Posted by: Fernando
from Victorville
had this washer for 3 years start making lots of noises louder every time called for a repairs 3 different technicians non of them couldn’t fix
we bought the extra coverage they ended up buy out the washer
looking for a new washer but not a samsung
we bought the extra coverage they ended up buy out the washer
looking for a new washer but not a samsung
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
1
Response from Samsung USBy Ross, Customer Care, April 14, 2022
Hello Fernando,
Thank you for bringing this to our attention.
I'm so sorry for having some problems with your
WF5200 4.2 cu. ft. Front Load Washer
We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers.
To troubleshoot your concern here are some links that might help you.
Samsung washing machine is noisy https://www.samsung.com/us/support/troubleshooting/TSG01001985/
How to reset your washing machine https://www.samsung.com/us/support/answer/ANS00087882/
Samsung washing machine error codes https://www.samsung.com/us/support/troubleshooting/TSG01002001/
In case you have any other concerns you may reach us via the following options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number: 1144403448
Thank you for choosing Samsung.
^Ross
Thank you for bringing this to our attention.
I'm so sorry for having some problems with your
WF5200 4.2 cu. ft. Front Load Washer
We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers.
To troubleshoot your concern here are some links that might help you.
Samsung washing machine is noisy https://www.samsung.com/us/support/troubleshooting/TSG01001985/
How to reset your washing machine https://www.samsung.com/us/support/answer/ANS00087882/
Samsung washing machine error codes https://www.samsung.com/us/support/troubleshooting/TSG01002001/
In case you have any other concerns you may reach us via the following options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number: 1144403448
Thank you for choosing Samsung.
^Ross
Written by a customer while visiting Samsung US
Customer Rating
2
Awful
on February 7, 2023
Posted by: Jessica
from Rochester, NY
The worst! We’ve had this washer for 5 years and it’s completely done. So disappointed in Samsung and it’s company warranty that isn’t even valid for a whole year. What a joke.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
2
Value
1
Response from Samsung USBy Leo, Samsung Care, February 13, 2023
Hi Jessica,
Thanks for your well thought review of your Samsung washing machine.
Your washing machine is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase, of:
One (1) year parts and labor.
Three (3) years stainless tub part (Part Only).
Ten (10) years washing DD motor part (Part Only).
Please click on the link for complete details of warranty coverage.
https://www.samsung.com/us/support/service/warranty/WF42H5200AW/A2
To better assist you and to collect more details, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145446967 to help our team pull up your information.
Leo
Thanks for your well thought review of your Samsung washing machine.
Your washing machine is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase, of:
One (1) year parts and labor.
Three (3) years stainless tub part (Part Only).
Ten (10) years washing DD motor part (Part Only).
Please click on the link for complete details of warranty coverage.
https://www.samsung.com/us/support/service/warranty/WF42H5200AW/A2
To better assist you and to collect more details, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145446967 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
1
Can't Complain About the Price!
on February 11, 2023
Posted by: Yuanyuan
from Torrance, CA
We inherited this washer from my Mom when she moved. The washer was barely 2 years old then. Now we have used it almost 6 years. It stated leaking right after we got it. It only leaks in the beginning. We don't like it when I can only have a delayed start but can't have it finished in certain time which was our old GE washer's feature. It cleans ok.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
3
Value
2
Response from Samsung USBy Angelica, Samsung Care, February 16, 2023
We understand that the washer is one of the essential appliances at home, Yuanyuan. We're here to help!
Water leaks from the washing machine are almost always related to controllable circumstances that are easily remedied. We recommend checking the links below for more information.
Samsung washing machine is leaking:
https://www.samsung.com/us/support/troubleshooting/TSG01000977/
What to do if your washing machine leaks?:
https://www.youtube.com/watch?v=jgKRn1xR_qs
You can set the washing machine to start your wash automatically at a later time, choosing a delay time. The hour displayed indicates the time at which the wash will be ended. Any cycle can be delayed for up to 24 hours in one-hour increments.
You may refer to page 23 of the user manual for more information about the Delay End feature and page 34 for other solutions when the water leaks.
https://downloadcenter.samsung.com/content/UM/201904/20190416102224414/BETTER_WF42H5200_DC68-03397D-01_A2.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145460621) to help our team pull up your information when you message us.
Thank you!
-Angelica
Water leaks from the washing machine are almost always related to controllable circumstances that are easily remedied. We recommend checking the links below for more information.
Samsung washing machine is leaking:
https://www.samsung.com/us/support/troubleshooting/TSG01000977/
What to do if your washing machine leaks?:
https://www.youtube.com/watch?v=jgKRn1xR_qs
You can set the washing machine to start your wash automatically at a later time, choosing a delay time. The hour displayed indicates the time at which the wash will be ended. Any cycle can be delayed for up to 24 hours in one-hour increments.
You may refer to page 23 of the user manual for more information about the Delay End feature and page 34 for other solutions when the water leaks.
https://downloadcenter.samsung.com/content/UM/201904/20190416102224414/BETTER_WF42H5200_DC68-03397D-01_A2.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145460621) to help our team pull up your information when you message us.
Thank you!
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
4
So far so good.
on July 11, 2023
Posted by: Voodoodog3
from Virginia
I guess I’ve been really lucky with this machine. It’s going on 8 years now. No problems. I do run my clean cycle frequently.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US