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Customer Reviews Collected from Samsung US |
Samsung - 4.2 Cu. Ft. 9-Cycle High-Efficiency Steam Front-Loading Washer - Platinum
Average Customer Rating:
3.3
Rating breakdown 82 reviews
5 Stars
37
4 Stars
8
3 Stars
2
2 Stars
11
1 Star
24
51%of customers recommend this product.
(
40 out of
79)
Customer Reviews for Samsung - 4.2 Cu. Ft. 9-Cycle High-Efficiency Steam Front-Loading Washer - Platinum
Customer Rating
5
great
on April 8, 2014
Posted by: adun07
from Borger, TX 79007, USA
Expertise:Beginner
i would recommend this to everyone. I bought the set of these and i wouldnt trade it for anything it runs very great , i love how it chimes music when its complete, it as a child lock on it just in case your children walk by and hits a button. The smart care is great tells you if any thing goes wrong I have nothing bad to say about this all great.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fits our family needs
on September 12, 2018
Posted by: lblomqui
from Elk Grove, CA
Expertise:Expert
I bought the washer in July of 2017. I particularly like the options for soil/length of wash. I'm very happy with the quality.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy ^Gaby, Samsung Care, September 13, 2018
Hello lblomqui. I'm delighted to see that our washer has the specifications and quality you were looking for, enjoy it. ^Gaby
Written by a customer while visiting Samsung US
Customer Rating
5
My wife loves this machine!
on June 18, 2015
Posted by: PranavB
from Dallas, TX
Expertise:Intermediate
This is an incredible washing machine with so easy to operate. My wife is a big fan of washer. No noise at all, and has so many options to work with.
Pros: Bright display, Inexpensive, Durable, Realistic color, Lightweight
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Beautiful Design and Incredible Features
on October 29, 2015
Posted by: sjgirlonthego
from Lawrenceville, GA, USA
Expertise:Intermediate
I love my new washer...not only is it gorgeous and high-tech, but it works great without damaging my clothes. It has multiple temperature controls and various fabric settings as well as multiple time settings. It also plays music at the end of the cycle, instead of a loud buzzing sound. I love it! I thought I had a nice washer before...now I have an incredible washer. The only downside to this washer is the extremely long cleaning cycle…it takes hours…not sure why, but it does. I would definitely recommend this to anyone who wants a washer that not only looks great, but works great too. I admit that it is a little on the pricey side, but this is one of those times that you are truly getting the quality that you are paying for. Outside of the length of the cleaning cycle, I have absolutely no complaints and would definitely purchase it again.
Pros: Bright display, Durable, plays music
Cons: long cleaning cycle
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
beware of the fumes
on December 22, 2015
Posted by: Tmunch2501
from Levittown, NY, USA
i really like the performance so far but i did have an issue for the first few loads i could'nt wait to try the sanitizing cycle with added steam for some very soiled clothes (btw it takes 2 hours 30 minutes) after a few minutes i went in to see progress and was hit with choking fumes that smelled like wd40 it was so bad i had to open the doors to air out the room i figured it was first time use and let the wash finish decided to try a few regular loads and all was good but every time i used the sanitize cycle it smelled again after 24 hours i tried a sanitize load again and the smell appears to be gone don't know what the do before its shipped but beware of the fumes other then that the machine is great
Pros: Inexpensive, Realistic color, Bright display
Cons: bad fumes for the first few washes
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Don't Buy!
on December 3, 2018
Posted by: roll0060
from Waconia, MN
Expertise:Expert
after 3 years totally shot - Samsung "can't fix" wow
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, February 26, 2019
I realize your experience has been less than ideal, and I'd like to have the opportunity to change that. If you are still having issues with your washer, I would love to speak to you about this matter. Please feel free to reach out to me directly via one of the following options and reference ticket number #1139243709.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Fail
on December 13, 2019
Posted by: Mack
the product started out great and then....loud noise during spin cycle and then....leaking out of the bottom!!! only a few years old!
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, December 17, 2019
I see that we have you currently set up for service, and Samsung is pleased to know that when you needed assistance you knew we would be here for you! Thank you for your support and loyalty to the Samsung family! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
DO NOT BUY
on August 18, 2020
Posted by: IHEN
4-year lifespan. waste of money. no one local will repair samsung due to recurring issues. lost a customer
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Response from Samsung USBy Pat, Samsung Care, August 19, 2020
Your feedback helps us to understand where we can take steps to improve our product. Even though it may not always be easy to hear, feedback is extremely valuable whether negative, positive, or indifferent. This type of input from our consumers is instrumental in shaping Samsung to ensure we continue to meet our consumer expectations. ^Pat
Written by a customer while visiting Samsung US