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Customer Reviews Collected from Samsung US |
Samsung - 4.2 Cu. Ft. 9-Cycle High-Efficiency Steam Front-Loading Washer - Platinum
Average Customer Rating:
3.3
Rating breakdown 82 reviews
5 Stars
37
4 Stars
8
3 Stars
2
2 Stars
11
1 Star
24
51%of customers recommend this product.
(
40 out of
79)
Customer Reviews for Samsung - 4.2 Cu. Ft. 9-Cycle High-Efficiency Steam Front-Loading Washer - Platinum
Customer Rating
1
Terrible Product
on February 21, 2020
Posted by: N Ga Buyer
from Alpharetta, GA
the washer got very loud after 2nd years. replaced the bearings and seal. it lasted one more year. i will never buy samsung again.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Liz, Samsung Cares, February 25, 2020
We appreciate the time you have taken to provide us with your experience concerning your Samsung Front Load Washer. I definitely understand your frustrations. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Here is a link https://bit.ly/2SWDwBn to assist you with finding a local certified Samsung service center. Thank you for being a part of Samsung! ^Liz
Written by a customer while visiting Samsung US
Customer Rating
1
Don’t Buy
on May 10, 2020
Posted by: Tracy
we have had this machine for just over 2 yrs. it now spins super fast, even when the spin is set to low. the rpms get so high it’s scary and it sounds like a jet taking off. should last longer!
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Liz, Samsung Cares, May 11, 2020
Hi, Tracy! I understand your frustrations, and I would like to assist with your experience concerning your Samsung Front Load Washer. I would like to provide you with a couple support articles with information that will address the operational concerns. You will be able to locate these articles by clicking on the links, below.
• https://bit.ly/3dtPxHc (Washing machine is noisy)
• https://bit.ly/3fC2dO9 (Washing machine is shaking)
Pending you are unable to resolve the issue using the troubleshooting steps within the link(s), there will be alternative options for additional assistance provided at the close of the link(s). Rather than call the information within the articles after working through the steps to assist in allowing us further details using Samsung articles and troubleshooting steps, please feel free to reach out to me directly via one of the following options and reference ticket number #1141865214.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
Thank you for leaving us your feedback concerning your Samsung experience! ^Liz
• https://bit.ly/3dtPxHc (Washing machine is noisy)
• https://bit.ly/3fC2dO9 (Washing machine is shaking)
Pending you are unable to resolve the issue using the troubleshooting steps within the link(s), there will be alternative options for additional assistance provided at the close of the link(s). Rather than call the information within the articles after working through the steps to assist in allowing us further details using Samsung articles and troubleshooting steps, please feel free to reach out to me directly via one of the following options and reference ticket number #1141865214.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
Thank you for leaving us your feedback concerning your Samsung experience! ^Liz
Written by a customer while visiting Samsung US
Customer Rating
1
not impressed
on June 28, 2020
Posted by: Kevin
washer stop working within two years. keep doing rinse and spin cycle forever. it's a very common problem for samsung washer. i have seen many posts with the same problem. never over load and use it twice a week, can't believe it dies so fast.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
1
Value
1
Response from Samsung USBy Ty, Samsung Cares, September 4, 2020
Hello! We're here to help, here's a troubleshooting step that'll resolve your washer concerns https://bit.ly/358y06y ^Ty
Written by a customer while visiting Samsung US
Customer Rating
1
True. Last inly 4 years
on December 17, 2020
Posted by: Jack
four year old and has ae6 error code. main control or bunch of other stuff could be broken.
not worth fixing. from other reviews the bearings are next.
not worth fixing. from other reviews the bearings are next.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, December 18, 2020
I'm terribly sorry for your experience. I know how frustrating it can be when results and expectations do not quite meet. Thank you very much for sharing your experience. We will work on improving our products and services to meet future expectations. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
1
Reliability and Consistently
on February 1, 2021
Posted by: Kyle
from Des Moines, IA
i purchased this washing machine on september 5th, 2017. up until january 31st, 2021, the washing machine performed well. on february 1st, 2021 the washing machine spinning and draining mechanism failed. the washing machine was only ever used by a single couple.
i was hoping that a washing machine would last for more than 3 years and 5 months. the quality is highly disappointing.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
1
Response from Samsung USBy Pat, Samsung Care, February 2, 2021
I completely understand where you are coming from. Thank you for taking the time to share this with us. may I suggest reaching out to a service center regarding this concern? Please follow the link below to locate the nearest service center. ^Pat
https://www.samsung.com/us/support/service/locations/
https://www.samsung.com/us/support/service/locations/
Written by a customer while visiting Samsung US
Customer Rating
5
2 Units Working Well After 5 Years
on February 11, 2021
Posted by: miamiuser
i bought two of these washer-dryer pairs. one for my house, kept inside, and one for a rental house, kept on a covered/screened patio. both continue to work well. i have not had any problems with either pair. satisfied buyer.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible washer and even worse customer servive
on March 18, 2021
Posted by: Drew
from NY
washer is only a few years old. it has begun to fail when going through the normal wash cycle. it won't transition to rinse or spin appropriately. have spent an inordinate amount of time on the phone with samsung to coordinate a repair visit, but the people they contract with won't respond to phone calls or show up when they are supposed to. no one at the samsung help center has offered a solution. i will never buy from this company again since they appear unable to stand behind the supposed quality of their product.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy Pat, Samsung Care, March 19, 2021
Hey, Drew. Thank you for the review and feedback. I understand the washer is not completing its cycle, and you are now set up for service. We here at Samsung want to help you get ahold of the service center that is performing the repair. Can you try chatting with our Social Media team so we can look into this? ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143093813
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143093813
Written by a customer while visiting Samsung US
Customer Rating
1
Had issues with washer and matching dryer
on May 12, 2021
Posted by: stephd
the reviews speak for themselves. samsung does not make reliable appliances. i purchased this washer & matching dryer as a set less than 4 years ago. dryer began leaking gas after 2mos while we had a newborn at home - ended up being replaced after replacing 2 parts. now the motor on the washer has stopped working, i am not in the same situation as the dryer, waiting on a replacement part. very disappointing that samsung doesn't offer any compensation for such a poorly made machine. this will only continue to hurt their reputation as this is not isolated to laundry appliances, i have read about numerous issues with refrigerators and dish washers as well. do not buy this washer or any samsung appliance for that matter but definitely not this washer or matchign dryer.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, May 13, 2021
You're disappointed; I get that. I would be disappointed, too, if I were going through this. Hopefully, we can get your washer back up and running in no time! We would like to thank you for your patience. If you have any questions about the process, please feel free to contact us using the information below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
This is your ticket number: 1143304278
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
This is your ticket number: 1143304278
Written by a customer while visiting Samsung US