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Customer Reviews Collected from Samsung US |
Samsung - 4.2 Cu. Ft. 9-Cycle High-Efficiency Steam Front-Loading Washer - Platinum
Average Customer Rating:
3.3
Rating breakdown 82 reviews
5 Stars
37
4 Stars
8
3 Stars
2
2 Stars
11
1 Star
24
51%of customers recommend this product.
(
40 out of
79)
Customer Reviews for Samsung - 4.2 Cu. Ft. 9-Cycle High-Efficiency Steam Front-Loading Washer - Platinum
Customer Rating
1
Poor quality
on August 20, 2018
Posted by: Jim94131
from MA
I own four of these washers and matching dryers, every unit has had parts replacement between one and two years.
Cons: Poor quality
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
1
Value
1
Response from Samsung USBy Angelica, Samsung Care, April 22, 2022
Hello Jim94131,
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung washer had replaced parts between one and two years. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Attached is a link to our warranty page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/WF42H5200AW/A2
For further assistance, do not hesitate to reach out via our Support Channels below should you wish to speak with a live representative:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144430661
-Angelica
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung washer had replaced parts between one and two years. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Attached is a link to our warranty page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/WF42H5200AW/A2
For further assistance, do not hesitate to reach out via our Support Channels below should you wish to speak with a live representative:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144430661
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
Samsung front load
on October 31, 2018
Posted by: Sam washer
from Richton Park
Expertise:Expert
[This review was collected as part of a promotion.] After having the machine for 2 years, 6 months, one of the sensors would come on, it started there was a leak, but it wasn't. Had someone to come repair it, they couldn't, ended up buying a Maytag, needless to say, the Samsung washer is in the garage. One good thing I can say about it, when it worked, it worked well, next time I'll purchase the extended warranty.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
1
Value
1
Response from Samsung USBy ROSSINI, Customer Care, June 7, 2022
Hello Sam washer,
We appreciate your patience in dealing with the situation that you're having right now with your product. and we sincerely apologize for any inconvenience this may have caused.
Please know that we value your feedback and we will continuously work on improving the quality of the products we offer.
Your issue is something we can improve with the steps provided in these links:
Samsung washing machine is leaking
https://www.samsung.com/us/support/troubleshooting/TSG01000977/
Samsung washing machine error codes
https://www.samsung.com/us/support/troubleshooting/TSG01002001
How to reset your washing machine
https://www.samsung.com/us/support/answer/ANS00087882/
If you need additional assistance you may reach us via the following links.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:
1144578287
Thank you for choosing Samsung.
^Ross
We appreciate your patience in dealing with the situation that you're having right now with your product. and we sincerely apologize for any inconvenience this may have caused.
Please know that we value your feedback and we will continuously work on improving the quality of the products we offer.
Your issue is something we can improve with the steps provided in these links:
Samsung washing machine is leaking
https://www.samsung.com/us/support/troubleshooting/TSG01000977/
Samsung washing machine error codes
https://www.samsung.com/us/support/troubleshooting/TSG01002001
How to reset your washing machine
https://www.samsung.com/us/support/answer/ANS00087882/
If you need additional assistance you may reach us via the following links.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:
1144578287
Thank you for choosing Samsung.
^Ross
Written by a customer while visiting Samsung US
Customer Rating
1
WASTE OF MONEY..LASTED 5 YEARS
on August 21, 2019
Posted by: ADDIAIDANMOM2
will never buy samsung again..bought this and matching dryer only to have both have issues and both are unable to use after 5 years. samsung is not a quality product. buyers beware.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, August 22, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Dead in 4 years
on November 23, 2019
Posted by: TNDad
from Tennessee
died after only 4 years of use in a family of 3. not good quality.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, November 26, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Here is a link http://bit.ly/2ssxImE to assist you with finding a local certified Samsung service center. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
2
Too many issues
on July 17, 2018
Posted by: Jaisquared
from DC
Expertise:Intermediate
My first one had to be replaced because it was so messed up that it shock my entire house and felt like we were in a tornado. It was so bad that we had to replace it, there was no fixing it.
The second one they replaced with it, none of the lights work!!! This is so frustrating.
Pros: Realistic color
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
1
Response from Samsung USBy Joan, Samsung Care, August 29, 2018
Hi there.
We would like to find a solution for you, but we need more information. Please get in contact with us via
Facebook Messenger: http://m.me/samsungsupport
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
^Joan
We would like to find a solution for you, but we need more information. Please get in contact with us via
Facebook Messenger: http://m.me/samsungsupport
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
^Joan
Written by a customer while visiting Samsung US
Customer Rating
5
Love to wash
on October 10, 2014
Posted by: Bruzzer
from lincolnshire, IL
Expertise:Expert
This machine makes washing so easy! I just have to push buttons and it does the rest! Don't even have to bend! Great, quiet machine!
Pros: Bright display, Durable, Realistic color, no glasses needed
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent product
on August 25, 2014
Posted by: Naturenut53
from Spotsylvania, VA, USA
Expertise:Expert
Quietest washer we have ever owned. Has numerous settings to adjust to whatever you are washing. Great warranty too
Pros: Bright display, Durable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Wife loves her new Washer
on March 10, 2015
Posted by: Samthewasherman
from Ogden, UT, USA
Expertise:Intermediate
My wife loves her new washer. The color was a big factor at first for her as well as the brand. We got a great price and we enjoy the many features it offers. It washes great and leaves very little water in the clothes making for faster drying.
Pros: Bright display, Inexpensive, Durable, Realistic color, Lightweight
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US