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Customer Reviews Collected from Samsung US |
Samsung - 7.5 Cu. Ft. 11-Cycle Electric Dryer with Steam - Platinum
Average Customer Rating:
4.1
Rating breakdown 343 reviews
5 Stars
229
4 Stars
42
3 Stars
9
2 Stars
8
1 Star
55
81%of customers recommend this product.
(
263 out of
323)
Customer Reviews for Samsung - 7.5 Cu. Ft. 11-Cycle Electric Dryer with Steam - Platinum
Customer Rating
1
Dont buy , I would suggest
on July 6, 2018
Posted by: Vrreal
from Jacksonville, FL, USA
Expertise:Intermediate
I have purchased in April 2016 and we called 6 times to fix 4 diff issues, PC board, drum noise, door wasn't closed, heating issue.
Pros: Realistic color
Cons: Poor quality
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
4
Value
2
Response from Samsung USBy Chrystel, Samsung Care, August 2, 2022
Hi Vrreal,
Thank you for letting us know about the status of your Electric Dryer. We apologize for the issues you're having, as it makes drum noises, the door isn't closed properly, and it has heating issues. This is not the experience that we want you to have.
Kindly visit this link for Troubleshooting Steps when your Dryer is Noisy:
https://www.samsung.com/us/support/troubleshooting/TSG01000979/
What noises your dryer makes and why?:
https://www.youtube.com/watch?v=86vxZamgYwQ
You may also check out this link regarding the heating Issue on your Samsung Dryer:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
Here's another link for Proper Cleaning of your Dryer:
https://www.samsung.com/us/support/answer/ANS00050526/
In case of repairs will be needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DV42H5200EP/A3
One (1) Year All Parts and Labor
Should you need assistance, you may reach us via the following for immediate support:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144757290
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
1
Keeps breaking under a year old.
on July 23, 2018
Posted by: Jennifer G
from Bakersfield CA
Expertise:Expert
The dryer didn't make it a year without it breaking and now it keeps breaking and is out of warranty. Even though I purchase it in May and it wasn't available to pick-up until Sept. So technically I haven't had it a year! I just want a hassle free dryer, I am a full-time worker and a mommy it is too much work on me for the machine to keep breaking.
Pros: Realistic color
Cons: Poor quality, Did not meet expectations
Features
2
Performance
1
Design
5
Value
2
Response from Samsung USBy Chrystel, Samsung Care, August 3, 2022
Hi Jennifer G,
Thank you for reaching out. We are saddened to hear that your Gas Dryer keeps on breaking. I know how frustrating it can be when appliances break easily; and this is not the experience we want you to have.
Here are the most common errors or reasons why the dryer isn't working:
https://www.samsung.com/us/support/search/?query=Samsung+Dryer+not+working&referrerPageUrl=https://www.samsung.com/us/support/
How to fix a dryer that won't start:
https://www.youtube.com/watch?v=78lJFJkU7hI
Here is a link to our Warranty Page to learn more about the product's warranty coverage for reference:
https://www.samsung.com/us/support/service/warranty/DV42H5200GP/A3
One (1) Year All Parts and Labor
Should you need assistance, you may reach us via the following for immediate support:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144761657
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
1
Issue after Issue
on April 13, 2019
Posted by: lvknuckle
from Las Vegas, NV
Expertise:Intermediate
Thought with a name like Samsung I would be buying something I could run without issues for years to come. I bought the washer and dryer and have had them for just over a year first the washer won't drain now the dryer is giving us issues banging around like the entire thing is falling apart. Opened it up and no issues with any of the roller bearings not sure what is going on. Should have stuck with the last brand we had but thought this set looked nice, guess looks don't get the job done.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
2
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, April 15, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Here is a link http://bit.ly/2ssxImE to assist you with finding a local certified Samsung service center. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Dryer DV42H5200EP/A3
on March 22, 2019
Posted by: bagladi1963
from Collinsville
Expertise:Expert
My dryer is 3 years old and I have replaced the idler pully 2 and getting ready to replace for the 3rd time. Worst purchase I have ever made. I have paid repairs enough to buy a new dryer. Will never recommend samsung again
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, March 22, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Don't Buy This Product!
on January 17, 2019
Posted by: Anonymous
I bought this product and within 7 months has to change the Dryer Idler Arm Assembly and now 2 years later have to change the Dryer Electronic Control Board and Wires and can't find the parts to get it fixed.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, January 21, 2019
I know how frustrating it can be when results and expectations don't quite meet. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Here is a link http://bit.ly/2ssxImE to assist you with finding a local certified Samsung service center. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Massively disappointed
on March 14, 2019
Posted by: klassylass
from Dallas, TX
Expertise:Intermediate
We've had this and the matching washer for only about 3 years. I've been mostly happy with the dryer, but the dryer stopped spinning two weeks ago. The cost to repair was almost as much as a new dryer would cost! Since the washer also leaks, we've just decided to cut our losses and buy something new that is NOT Samsung.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, March 18, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1139410162.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
2
Great when it works
on March 16, 2019
Posted by: ilovemaui
from Oregon
Expertise:Expert
Within the first year the drum roller started squealing and had to be replaced. With the second year the same roller was squealing again. In the thied year the heating element went bad. I consider that pretty poor reliability for an expensive appliance. Needless to say we won't be purchasing any Samsung appliances in the near future.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
2
Response from Samsung USBy ^Cat, Samsung Cares, March 19, 2019
I definitely understand your concern and value your feedback. Your feedback is very important and is used to ensure improvements are made so that Samsung experience continues for all. Thank you for being an important part of the Samsung family! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible
on August 17, 2019
Posted by: mmjg3000
less than 5 years old and already have a cracked drum. appears this is common with these dryers. we've been 1 month without a dryer because the replacement drum was on backorder. very disappointed.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, August 19, 2019
You are a valued member of the Samsung family and your experience matters to us. Samsung is continually improving its products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US