Samsung US Customer Reviews Collected from Samsung US
Samsung - 4.2 Cu. Ft. 9-Cycle High-Efficiency Steam Front-Loading Washer - White
Average Customer Rating:
2.8 out of 5
2.8
Open Ratings Snapshot
Rating breakdown 36 reviews
5 Stars
11
4 Stars
4
3 Stars
2
2 Stars
4
1 Star
15
32%of customers recommend this product. 
(
11 out of 34
)
Customer Reviews for Samsung - 4.2 Cu. Ft. 9-Cycle High-Efficiency Steam Front-Loading Washer - White
Customer Rating
1 out of 5
1
Poor quality
on August 20, 2018
Posted by: Jim94131
from MA
I own four of these washers and matching dryers, every unit has had parts replacement between one and two years.
Cons: Poor quality
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy AngelicaSamsung CareApril 22, 2022
Hello Jim94131,

Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung washer had replaced parts between one and two years. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.

Attached is a link to our warranty page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/WF42H5200AW/A2

For further assistance, do not hesitate to reach out via our Support Channels below should you wish to speak with a live representative:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

Thank you, and stay safe!

Your Reference Ticket Number: 1144430661

-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Samsung front load
on October 31, 2018
Posted by: Sam washer
from Richton Park
Expertise:Expert
[This review was collected as part of a promotion.] After having the machine for 2 years, 6 months, one of the sensors would come on, it started there was a leak, but it wasn't. Had someone to come repair it, they couldn't, ended up buying a Maytag, needless to say, the Samsung washer is in the garage. One good thing I can say about it, when it worked, it worked well, next time I'll purchase the extended warranty.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
2 out of 5
2
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy ROSSINICustomer CareJune 7, 2022
Hello Sam washer,

We appreciate your patience in dealing with the situation that you're having right now with your product. and we sincerely apologize for any inconvenience this may have caused.
Please know that we value your feedback and we will continuously work on improving the quality of the products we offer.

Your issue is something we can improve with the steps provided in these links:

Samsung washing machine is leaking
https://www.samsung.com/us/support/troubleshooting/TSG01000977/

Samsung washing machine error codes
https://www.samsung.com/us/support/troubleshooting/TSG01002001

How to reset your washing machine
https://www.samsung.com/us/support/answer/ANS00087882/


If you need additional assistance you may reach us via the following links.

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)

Reference number:
1144578287

Thank you for choosing Samsung.

^Ross
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
WASTE OF MONEY..LASTED 5 YEARS
on August 21, 2019
Posted by: ADDIAIDANMOM2
will never buy samsung again..bought this and matching dryer only to have both have issues and both are unable to use after 5 years. samsung is not a quality product. buyers beware.
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
1 out of 5
1
Design
5 out of 5
5
Value
1 out of 5
1
Response from Samsung USBy ^CatSamsung CaresAugust 22, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Dead in 4 years
on November 23, 2019
Posted by: TNDad
from Tennessee
died after only 4 years of use in a family of 3. not good quality.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy ^CatSamsung CaresNovember 26, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Here is a link http://bit.ly/2ssxImE to assist you with finding a local certified Samsung service center. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Don't Buy!
on December 3, 2018
Posted by: roll0060
from Waconia, MN
Expertise:Expert
after 3 years totally shot - Samsung "can't fix" wow
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
3 out of 5
3
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy ^CatSamsung CaresFebruary 26, 2019
I realize your experience has been less than ideal, and I'd like to have the opportunity to change that. If you are still having issues with your washer, I would love to speak to you about this matter. Please feel free to reach out to me directly via one of the following options and reference ticket number #1139243709.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Fail
on December 13, 2019
Posted by: Mack
the product started out great and then....loud noise during spin cycle and then....leaking out of the bottom!!! only a few years old!
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy ^CatSamsung CaresDecember 17, 2019
I see that we have you currently set up for service, and Samsung is pleased to know that when you needed assistance you knew we would be here for you! Thank you for your support and loyalty to the Samsung family! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
DO NOT BUY
on August 18, 2020
Posted by: IHEN
4-year lifespan. waste of money. no one local will repair samsung due to recurring issues. lost a customer
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
1 out of 5
1
Design
2 out of 5
2
Value
1 out of 5
1
Response from Samsung USBy PatSamsung CareAugust 19, 2020
Your feedback helps us to understand where we can take steps to improve our product. Even though it may not always be easy to hear, feedback is extremely valuable whether negative, positive, or indifferent. This type of input from our consumers is instrumental in shaping Samsung to ensure we continue to meet our consumer expectations. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Waste of money
on March 27, 2021
Posted by: Edyta
from Chicago
i really loved the design of this washer but unfortunately it only lasted 3.5 yrs. as much as i love samsung i will not be replacing this washer with another samsung. matter of fact will not purchase samsung appliances in the future.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
5 out of 5
5
Value
1 out of 5
1
Response from Samsung USBy PatSamsung CareMarch 29, 2021
I realize your experience has been less than ideal, I can see where you are coming from. We value our customer's opinions and your experience matters to us. We are continually improving our washing machines, and your feedback is vital to that process. ^Pat
Written by a customer while visiting Samsung US
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