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Customer Reviews Collected from Samsung US |
Samsung - 4.2 Cu. Ft. 9-Cycle High-Efficiency Steam Front-Loading Washer - White
Average Customer Rating:
2.7
Rating breakdown 60 reviews
5 Stars
18
4 Stars
6
3 Stars
2
2 Stars
10
1 Star
24
33%of customers recommend this product.
(
19 out of
57)
Customer Reviews for Samsung - 4.2 Cu. Ft. 9-Cycle High-Efficiency Steam Front-Loading Washer - White
Customer Rating
1
Poor quality
on August 20, 2018
Posted by: Jim94131
from MA
I own four of these washers and matching dryers, every unit has had parts replacement between one and two years.
Cons: Poor quality
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
1
Value
1
Response from Samsung USBy Angelica, Samsung Care, April 22, 2022
Hello Jim94131,
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung washer had replaced parts between one and two years. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Attached is a link to our warranty page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/WF42H5200AW/A2
For further assistance, do not hesitate to reach out via our Support Channels below should you wish to speak with a live representative:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144430661
-Angelica
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung washer had replaced parts between one and two years. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Attached is a link to our warranty page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/WF42H5200AW/A2
For further assistance, do not hesitate to reach out via our Support Channels below should you wish to speak with a live representative:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144430661
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
Samsung front load
on October 31, 2018
Posted by: Sam washer
from Richton Park
Expertise:Expert
[This review was collected as part of a promotion.] After having the machine for 2 years, 6 months, one of the sensors would come on, it started there was a leak, but it wasn't. Had someone to come repair it, they couldn't, ended up buying a Maytag, needless to say, the Samsung washer is in the garage. One good thing I can say about it, when it worked, it worked well, next time I'll purchase the extended warranty.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
1
Value
1
Response from Samsung USBy ROSSINI, Customer Care, June 7, 2022
Hello Sam washer,
We appreciate your patience in dealing with the situation that you're having right now with your product. and we sincerely apologize for any inconvenience this may have caused.
Please know that we value your feedback and we will continuously work on improving the quality of the products we offer.
Your issue is something we can improve with the steps provided in these links:
Samsung washing machine is leaking
https://www.samsung.com/us/support/troubleshooting/TSG01000977/
Samsung washing machine error codes
https://www.samsung.com/us/support/troubleshooting/TSG01002001
How to reset your washing machine
https://www.samsung.com/us/support/answer/ANS00087882/
If you need additional assistance you may reach us via the following links.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:
1144578287
Thank you for choosing Samsung.
^Ross
We appreciate your patience in dealing with the situation that you're having right now with your product. and we sincerely apologize for any inconvenience this may have caused.
Please know that we value your feedback and we will continuously work on improving the quality of the products we offer.
Your issue is something we can improve with the steps provided in these links:
Samsung washing machine is leaking
https://www.samsung.com/us/support/troubleshooting/TSG01000977/
Samsung washing machine error codes
https://www.samsung.com/us/support/troubleshooting/TSG01002001
How to reset your washing machine
https://www.samsung.com/us/support/answer/ANS00087882/
If you need additional assistance you may reach us via the following links.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:
1144578287
Thank you for choosing Samsung.
^Ross
Written by a customer while visiting Samsung US
Customer Rating
1
WASTE OF MONEY..LASTED 5 YEARS
on August 21, 2019
Posted by: ADDIAIDANMOM2
will never buy samsung again..bought this and matching dryer only to have both have issues and both are unable to use after 5 years. samsung is not a quality product. buyers beware.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, August 22, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Dead in 4 years
on November 23, 2019
Posted by: TNDad
from Tennessee
died after only 4 years of use in a family of 3. not good quality.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, November 26, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Here is a link http://bit.ly/2ssxImE to assist you with finding a local certified Samsung service center. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
2
Too many issues
on July 17, 2018
Posted by: Jaisquared
from DC
Expertise:Intermediate
My first one had to be replaced because it was so messed up that it shock my entire house and felt like we were in a tornado. It was so bad that we had to replace it, there was no fixing it.
The second one they replaced with it, none of the lights work!!! This is so frustrating.
Pros: Realistic color
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
1
Response from Samsung USBy Joan, Samsung Care, August 29, 2018
Hi there.
We would like to find a solution for you, but we need more information. Please get in contact with us via
Facebook Messenger: http://m.me/samsungsupport
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
^Joan
We would like to find a solution for you, but we need more information. Please get in contact with us via
Facebook Messenger: http://m.me/samsungsupport
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
^Joan
Written by a customer while visiting Samsung US
Customer Rating
5
Fits our family needs
on September 12, 2018
Posted by: lblomqui
from Elk Grove, CA
Expertise:Expert
I bought the washer in July of 2017. I particularly like the options for soil/length of wash. I'm very happy with the quality.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy ^Gaby, Samsung Care, September 13, 2018
Hello lblomqui. I'm delighted to see that our washer has the specifications and quality you were looking for, enjoy it. ^Gaby
Written by a customer while visiting Samsung US
Customer Rating
1
Don't Buy!
on December 3, 2018
Posted by: roll0060
from Waconia, MN
Expertise:Expert
after 3 years totally shot - Samsung "can't fix" wow
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, February 26, 2019
I realize your experience has been less than ideal, and I'd like to have the opportunity to change that. If you are still having issues with your washer, I would love to speak to you about this matter. Please feel free to reach out to me directly via one of the following options and reference ticket number #1139243709.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Fail
on December 13, 2019
Posted by: Mack
the product started out great and then....loud noise during spin cycle and then....leaking out of the bottom!!! only a few years old!
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, December 17, 2019
I see that we have you currently set up for service, and Samsung is pleased to know that when you needed assistance you knew we would be here for you! Thank you for your support and loyalty to the Samsung family! ^Cat
Written by a customer while visiting Samsung US