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Customer Reviews Collected from Samsung US |
Samsung - 7.5 Cu. Ft. 11-Cycle Electric Dryer with Steam - White
Average Customer Rating:
4.1
Rating breakdown 343 reviews
5 Stars
229
4 Stars
42
3 Stars
9
2 Stars
8
1 Star
55
81%of customers recommend this product.
(
263 out of
323)
Customer Reviews for Samsung - 7.5 Cu. Ft. 11-Cycle Electric Dryer with Steam - White
Customer Rating
1
Major Let down
on December 26, 2019
Posted by: Eldon Shull
i purchased the matching washer / dryer set 3 years ago. i just ordered the 2nd heating element in 6 months. samsung should only make phones!!! i will never purchase a samsung appliance again.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
2
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, December 27, 2019
We appreciate you for taking your time to tell us about your experience, because you are a valued member of the Samsung family your experience matters to us. Your feedback helps us to understand where we can take steps to improve our products and services. Again thank you for being an important part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Three and out
on January 16, 2020
Posted by: Jessica
only 3 years, 1 year we had to replace the pully/belt. 2nd year dryer timer stopped working. 3rd year banging noise and the dryer drum is cracking with sharp points
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, January 17, 2020
I realize your experience has been less than ideal, and I would like to have the opportunity to change that. If you presently experiencing issues with your {UNIT}, I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1141123694.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Less than 2 years old and been repaired 3x
on January 17, 2020
Posted by: Anna
has been less than 2 years since purchasing it and it's on its 3rd costly repair. the heating element has been repaired twice now along with other issues. avoid purchasing this brand.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, January 19, 2020
We appreciate you for taking your time to tell us about your experience, because you are a valued member of the Samsung family your experience matters to us. Your feedback helps us to understand where we can take steps to improve our products and services. Again thank you for being an important part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
2
Not worth the money
on June 3, 2020
Posted by: Raquel
from Massachusetts
[This review was collected as part of a promotion.] year 2 belt breaks, year 3 heating element breaks. last i checked a dryer should last more than a year without needing repairs. disgusted!!!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy Ty, Samsung Cares, September 22, 2020
Thank you for your feedback! ^Ty
Written by a customer while visiting Samsung US
Customer Rating
1
Completely Unreliable - Broke 8 times in 5 years
on June 26, 2020
Posted by: David
from New York
[This review was collected as part of a promotion.] when this dryer works it does a good job. it drys fast, has a lot of options and features. my feeling is the gas model/version may be better but the electric one i had was hopeless.
it broke so many times that i literally wound up an expert in how to disassemble and repair it myself and if you laid out the parts in front of me i could assemble the dryer simply from memory.
it got to the point where i kept a supply of spare parts on hand. i finally gave up this last time as i couldn't be repairing the thing every 2-3 weeks during the pandemic.
total garbage, i wanted to go office space on it at the end. not sure what will happen to the samsung washer we bought to go with it, holding my breath... but we replaced this dryer with a different brand.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
1
Response from Samsung USBy Ty, Samsung Cares, September 4, 2020
We definitely appreciate you bringing this to our attention. We certainly will use this information to help us in our ever continuing efforts to improve the overall customer experience for everyone. ^Ty
Written by a customer while visiting Samsung US
Customer Rating
1
Spent over $400 in repairs over 4 years
on August 26, 2020
Posted by: Mike P
from Palm Harbor FL
i purchased the dryer because i thought it was top-of-the-line based on consumer reports. however it has broken down once a year for the last four years. i’ve spent over $400 on repairs and it just broke down again. i will never buy another samsung appliance so long as i live
Features
4
Performance
4
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, August 27, 2020
I can understand your frustration. We value your feedback in hopes of reaching our customers' expectations in the future. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
2
Broken motor after 3 years
on October 14, 2020
Posted by: Peter
from San Francisco, CA
broken motor after 3 years in a household of 5. probably used for 3 loads a week.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
4
Response from Samsung USBy Pat, Samsung Care, October 15, 2020
I hear your concerns, and I have a link http://bit.ly/2ssxImE to assist you with finding a local certified Samsung service center. Thank you for being a Samsung customer. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
1
Failed after 3 1/2 years
on November 16, 2020
Posted by: john
after 3 1/2 years the drum stopped turning. the technician found out that the motor shaft rubs against it's bearing causing a resistance which the motor cannot overcome. obviously wrong choice of material. costs of the motor replacement amounts to half of the cost of a new dryer. fortunately, we have an extended warranty.
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
1
Value
2
Response from Samsung USBy Pat, Samsung Care, November 17, 2020
Thanks for sharing your experience on the matter. I'm glad your concern is being addressed. Always happy to hear from our customers. ^Pat
Written by a customer while visiting Samsung US