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Customer Reviews Collected from Samsung US |
Samsung - 7.5 Cu. Ft. 11-Cycle Steam Gas Dryer - White
Average Customer Rating:
4.1
Rating breakdown 343 reviews
5 Stars
229
4 Stars
42
3 Stars
9
2 Stars
8
1 Star
55
81%of customers recommend this product.
(
263 out of
323)
Customer Reviews for Samsung - 7.5 Cu. Ft. 11-Cycle Steam Gas Dryer - White
Customer Rating
4
Wonderful dryer
on November 4, 2018
Posted by: Ajdboss
from NH
I bought this dryer 2 years ago, still so solid. I would suggest though that dryer wall could be made strong
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Nice
on November 10, 2018
Posted by: Miguel_40
from Lansing, MI
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought this after reviewing 6months ago. Granted I reviewed other saying they had for 6 months then broke. So far it hasn’t given me any issues. Large drum for drying all bedding. Good product from a good manufacturer.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy ^Cat, Samsung Cares, May 31, 2019
That is fantastic news! We are glad that your dryer with its sleek design and large capacity has added something special to your laundry experience. Thank you for being a part of the Samsung family! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
WORSE
on November 28, 2018
Posted by: Vicfella
from NC
Expertise:Expert
Horrible quality. We had an older dryer that was nearly 20 years old (from previous owners) and still functioned great, we only replaced it with this Samsung dryer to update the look when we remodeled the laundry room. We loved it at first, and have used it maybe once every 7 to 10 days.... we travel a lot too, so at times may go 3 weeks without using it. In barely 2 years its already broken!! Four months ago it started making terrible screeching sounds, like metal grinding, then banging and whizzing noises. Its so bad we can't run it when we're in the house, now we're afraid it may catch on fire (whatever metal is grinding). We now have the pay $100 + parts & labor for someone to come fix it. If it was 5 or 8 years old sure, but less then 2 years and not often used? I'm also an interior designer and have purchased many appliances for clients and they have all lasted far longer. I will likely not buy Samsung again given how quickly this broke down. Its very disappointing.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
2
Well I did love it
on December 21, 2018
Posted by: Casskd
from Indiana
So I absolutely loved this dryer and my washer, but, the dryer is just over two years old and suddenly when I turn it on it has a high pitch squealing (like metal on metal) for about 2-3 minutes. I would understand if this was 10+ years old, but really? 2 years and I have to replace parts already? Really not happy. I bought Samsung because it is a reputable brand and company, did not expect this from Samsung products
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
5
Value
4
Response from Samsung USBy ^Cat, Samsung Cares, February 6, 2019
Casskd, I realize your experience has been less than ideal, and I'd like to change that. I want to help by providing you this link to an article with information about your concerns:
The Dryer is Noisy: http://bit.ly/2TejyAB
Thank you for being a part of the Samsung family! ^Cat
The Dryer is Noisy: http://bit.ly/2TejyAB
Thank you for being a part of the Samsung family! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
3
Nice dryer
on March 5, 2019
Posted by: Clownpuncher100
from Caldwell, ID
Had to replace the motor just after my warranty expired (only had it for 3 years). When it runs, it dries quickly. Love that it senses the wetness of clothes & doesn't overdry them.
I would recommend this to a friend!
Features
3
Performance
4
Design
4
Value
4
Response from Samsung USBy ^Cat, Samsung Cares, March 8, 2019
We appreciate the great feedback you provided about your dryer. Samsung is continually improving its products and services, and your feedback is vital to that process. Thank you for being a part of the Samsung family! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
2
Heating Element Error at 16 mos!
on July 16, 2019
Posted by: VanHorn
it is so efficient that most loads i dry on low heat. but unexpectedly at 16mos i get a heating element error. if you get this dryer, get the extended warrantee!!!!!
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
5
Value
4
Response from Samsung USBy ^Cat, Samsung Cares, July 18, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1140074218.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 10965
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 10965
Written by a customer while visiting Samsung US
Customer Rating
2
Failed twice in 3 years
on December 1, 2019
Posted by: Jake in MN
[This review was collected as part of a promotion.] we've had this dryer little over 3 years and i've had to replace the idler pulley twice. it's a faulty design that ultimately leads to a terrifying screeching noise and a complete failure.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
2
Response from Samsung USBy ^Cat, Samsung Cares, December 3, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Here is a link http://bit.ly/2ssxImE to assist you with finding a local certified Samsung service center. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Do Not Buy - Dangerously Broke
on December 26, 2019
Posted by: Erik
from US
less than 5 years old, 3 repairs needed, this one costing $400. i gave up on it. the 2nd repair was for an "extremely dangerous" electrical malfunction. samsung doesn't seem to back up the product.
Features
3
Performance
3
Design
4
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, December 26, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Here is a link http://bit.ly/2ssxImE to assist you with finding a local certified Samsung service center. Also to review the warranty terms of your unit, please use this link http://bit.ly/2ZpFaym. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US