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Customer Reviews Collected from Samsung US |
Samsung - 7.5 Cu. Ft. 11-Cycle Steam Gas Dryer - White
Average Customer Rating:
4.1
Rating breakdown 343 reviews
5 Stars
229
4 Stars
42
3 Stars
9
2 Stars
8
1 Star
55
81%of customers recommend this product.
(
263 out of
323)
Customer Reviews for Samsung - 7.5 Cu. Ft. 11-Cycle Steam Gas Dryer - White
Customer Rating
1
Waste of Money
on February 25, 2019
Posted by: BEMSp
from North Carolina
Expertise:Intermediate
Great features but poor quality of parts being used that customers don't see.
I have purchased my Samsung Dryer 2016. Drum stopped spinning after a year and the belt was changed. It happened again just a year and a half after service.
The belt needs to be changed every 1-2 years? Not worth it!!!!
I have purchased my Samsung Dryer 2016. Drum stopped spinning after a year and the belt was changed. It happened again just a year and a half after service.
The belt needs to be changed every 1-2 years? Not worth it!!!!
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
3
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, February 28, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Breaks yearly
on July 14, 2019
Posted by: jelliott
i've had this dryer for four years, i bought in july 2015 brand new. it has broken every year since then.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, July 17, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
COMPLETE WASTE OF MONEY
on August 21, 2019
Posted by: ADDIAIDANMOM
a dryer should last more than 5 years!!!
poor quality. after a $350 repair of the rollers it still squeaks and i am forced to purchase a new dryer. it will not be a samsung!!
poor quality. after a $350 repair of the rollers it still squeaks and i am forced to purchase a new dryer. it will not be a samsung!!
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, August 21, 2019
You are a valued member of the Samsung family and your experience matters to us. Samsung is continually improving its products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
**WARRNING** DO NOT BUY
on October 17, 2019
Posted by: Popit4ash
from Katy, TX
[This review was collected as part of a promotion.] the dryer has broken down twice in 2 yrs. first, the mother board went out and was repaired under warranty. now, 2 years later, the drum? this is a common issue with their major appliances.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, October 21, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1140603178.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 23335
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 23335
Written by a customer while visiting Samsung US
Customer Rating
1
Disappointing Appliance experience
on December 1, 2019
Posted by: ETphonehome
[This review was collected as part of a promotion.] over 3 years the motor, heating element, and thermal fuses, went out, now it's not heating again. this appliance doesn't do the basics - drying...
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
3
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, December 3, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Here is a link http://bit.ly/2ssxImE to assist you with finding a local certified Samsung service center. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Would not recommend
on December 8, 2019
Posted by: Karen
motor went out 3 months after purchase was covered by warrant but the put a refurb motor in. have owned 3 years and motor, heating element and now idler pulley broke.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, December 9, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Here is a link http://bit.ly/2ssxImE to assist you with finding a local certified Samsung service center. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
DO NOT PURCHASE
on July 7, 2020
Posted by: Anonymous
from 91384
had it three years and had two holes in the dryer for no apparent reason. now i'm stuck getting a new one since the drum is about the same price as an entirely new dryer. piece of junk!
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Ty, Samsung Cares, September 9, 2020
We definitely appreciate you bringing this to our attention. We certainly will use this information to help us in our ever continuing efforts to improve the overall customer experience for everyone. ^Ty
Written by a customer while visiting Samsung US
Customer Rating
1
Broken Dryer Drum - Dangerous
on November 16, 2022
Posted by: Matt
from St. Paul Minnesota
Have had the washer a dryer set for less than 10 years. Just noticed a large crack in the drum of the drier. Just found out that the warranty only covers the motor for the washer and they did nothing to help me replace the dryer drum. Just as an FYI this is dangerous because it could cause a fire if lint builds up inside the dryer and rests on the heating element. You'd think Samsung would be concerned about such a dangerous flaw.
Response from Samsung USBy Chrystel, Customer Care, April 13, 2023
Greetings,
Let's help you out with your washer, Matt. We would like to speak to you directly to determine how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145666804, to help our team pull up your information.
Have a great day!
^Chrystel
Let's help you out with your washer, Matt. We would like to speak to you directly to determine how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145666804, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US