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Customer Reviews Collected from Samsung US |
Samsung - 7.5 Cu. Ft. 11-Cycle Steam Gas Dryer - White
Average Customer Rating:
4.1
Rating breakdown 343 reviews
5 Stars
229
4 Stars
42
3 Stars
9
2 Stars
8
1 Star
55
81%of customers recommend this product.
(
263 out of
323)
Customer Reviews for Samsung - 7.5 Cu. Ft. 11-Cycle Steam Gas Dryer - White
Customer Rating
3
Samsung DV5200 7.3 Ft Electric Dryer
on July 14, 2021
Posted by: CommancheGM
from TX
worked fine for a while, it no longer heats and trying to locate a replacement part due to so many variants for this model has been impossible. no help on website and too many variants on the internet to make anourchase to repair the unit. heater coil element assembley is out.
Features
5
Performance
2
Design
5
Value
2
Response from Samsung USBy Pat, Samsung Care, July 16, 2021
I understand your concern. I hear where you are coming from. If you are unable to locate the part on the website, I'm sure if you speak with one of our reps; they will be able to point you in the right direction. Just call 800.627.4368 for assistance. Thank you for your review. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
1
Bad dryer and breaks often
on January 8, 2022
Posted by: Abhi
we have had 4 service calls on this dryer in last 4 years. it breaks down every year, and so far we have replaced, belts, heating coil, dryer pulley... i can't believe how bad this product it. with two smalls kids we need a reliable dryer. i will not recommend this to anyone, and will be looking to buy another brand soon. do not buy this!
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
1
Value
1
Response from Samsung USBy Carrie Galvan, samsungcare, January 13, 2022
Hey there. We completely understand where you are coming from. We never like hearing when our customers are unsatisfied. So we are disheartened to hear your experience. Thank you for giving us a chance, and we will work to improve. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
1
Lemon
on March 24, 2022
Posted by: Upset customer
from Mansfield, Tx
do not by this washer or dryer. i've had this washer and dryer set for only 5 years and since the first year we had to replace, the heating element, the main computer board, wait balancers, and its very loud and now it only dry's most of the time on the 40 min cycle and it leaves brown burnt marks on wight clothing. I keep this dryer cleaned and always keep the lent compartment clean. samsung came out on a one time repair only for the computer board and broke the clips that held in in place. very upset i am going to set them at the. The washer also had lots of issues.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ROSSINI, Customer Care, June 10, 2022
Hello there,
We appreciate your patience in dealing with the situation that you're having right now with your product. and we sincerely apologize for any inconvenience this may have caused.
Please know that we value your feedback and we will continuously work on improving the quality of the products we offer.
Your issue is something we can improve with the steps provided in these links:
Samsung dryer is noisy
https://www.samsung.com/us/support/troubleshooting/TSG01000979/
Cycles, settings, and features on your Samsung dryer
https://www.samsung.com/us/support/answer/ANS00051022/
If you need additional assistance you may reach us via the following links.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:
1144587820
Thank you for choosing Samsung.
^Ross
We appreciate your patience in dealing with the situation that you're having right now with your product. and we sincerely apologize for any inconvenience this may have caused.
Please know that we value your feedback and we will continuously work on improving the quality of the products we offer.
Your issue is something we can improve with the steps provided in these links:
Samsung dryer is noisy
https://www.samsung.com/us/support/troubleshooting/TSG01000979/
Cycles, settings, and features on your Samsung dryer
https://www.samsung.com/us/support/answer/ANS00051022/
If you need additional assistance you may reach us via the following links.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:
1144587820
Thank you for choosing Samsung.
^Ross
Written by a customer while visiting Samsung US
Customer Rating
1
Repairs after 3 years
on July 4, 2022
Posted by: Michael in DC
from Washington DC
like a lot of these reviews, i would not recommend this dryer.
it appears to have the same problems as others posted. had it a little over 3 years and the control board is already bad. getting a de code and the dryer never stops running after it hits 1 minute left. if even uses heat on the air fluff setting not. major safety issue from my perspective.
beside it's not working anymore, the control panel is positioned slighty upward so when stacked, it's hard to see the controls and i am 6'2"
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
3
Value
3
Response from Samsung USBy Trisha, Samsung Care, July 21, 2022
Hi Michael in DC,
Thank you for reaching out to us, and we are glad to know that you are using Samsung products. We apologize for the inconvenience of the dryer won't stop spinning and showing error codes. The good thing about error codes is that they help us identify the problem when our dryer isn't working properly. We will surely notate this feedback for better products and services in the future.
I highly recommend clicking this link for a basic troubleshooting guide to resolve this inconvenience:
https://www.samsung.com/us/support/search/?query=dryer&referrerPageUrl=https://www.samsung.com/us/support/
Control buttons on the Samsung dryer do not work or respond:
https://www.samsung.com/us/support/troubleshooting/TSG01001992/
Samsung Dryer has an error code:
https://www.samsung.com/us/support/troubleshooting/TSG01207445/
An icon is showing on my Samsung dryer:
https://www.samsung.com/us/support/troubleshooting/TSG01109062/
Samsung dryer will not turn off or stop spinning:
https://www.samsung.com/us/support/troubleshooting/TSG01001990/
You may check this link for future reference to reduce unnecessary repairs over the dryer's lifetime.
https://www.samsung.com/us/support/answer/ANS00050526/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DV42H5200EP/A3
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144718701
Thank you for choosing Samsung. Have a great day.
-Trisha-
Thank you for reaching out to us, and we are glad to know that you are using Samsung products. We apologize for the inconvenience of the dryer won't stop spinning and showing error codes. The good thing about error codes is that they help us identify the problem when our dryer isn't working properly. We will surely notate this feedback for better products and services in the future.
I highly recommend clicking this link for a basic troubleshooting guide to resolve this inconvenience:
https://www.samsung.com/us/support/search/?query=dryer&referrerPageUrl=https://www.samsung.com/us/support/
Control buttons on the Samsung dryer do not work or respond:
https://www.samsung.com/us/support/troubleshooting/TSG01001992/
Samsung Dryer has an error code:
https://www.samsung.com/us/support/troubleshooting/TSG01207445/
An icon is showing on my Samsung dryer:
https://www.samsung.com/us/support/troubleshooting/TSG01109062/
Samsung dryer will not turn off or stop spinning:
https://www.samsung.com/us/support/troubleshooting/TSG01001990/
You may check this link for future reference to reduce unnecessary repairs over the dryer's lifetime.
https://www.samsung.com/us/support/answer/ANS00050526/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DV42H5200EP/A3
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144718701
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
1
Gas Leak
on October 26, 2022
Posted by: OsidePapa
Had this dryer for a couple of years. There is a gas leak coming from inside the drum. This is a safety hazard and have since removed it from the house. Do not buy.
Response from Samsung USBy Melardo, Samsung Care, July 19, 2023
Hi there,
Let us have your dryer taken care of.
We would be happy to speak to you directly to discuss more about your dryer and have it inspected on our end.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146037353, to help our team pull up your information.
Have a great day.
Melardo
Let us have your dryer taken care of.
We would be happy to speak to you directly to discuss more about your dryer and have it inspected on our end.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146037353, to help our team pull up your information.
Have a great day.
Melardo
Written by a customer while visiting Samsung US
Customer Rating
1
never again
on December 3, 2022
Posted by: NOMOSAMSUNG
saw someone call this thing a cheese grater because it tore apart clothes. i was having the same issue with towels. thought it was cheap towels i was buying as animal bedding. this thing continually needed to be hit on the side to make work, and finally just stopped and burned clothes one day. even small loads never got dry in first 139 minute run. only maybe 6-7 years old and i'm throwing it to the curb.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy Carrie Galvan, SEA Care, December 6, 2022
Hello,
A working dryer is vital, as we don't have to hang clothes for air drying. We're here to help with your Samsung appliance.
If your dryer is heating, but the clothes are still damp, your vent is probably blocked. If your dryer has weak heat and runs for a long time, that could also be a clogged vent. And if your dryer ends after only a couple of minutes with soaking wet clothes, your moisture sensors could be dirty. We recommend checking the links below to troubleshoot.
Clothes are not dry after using the Samsung dryer:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
What to do if your Samsung dryer isn't heating or drying:
https://www.youtube.com/watch?v=LibK_OLFH4Q
For reference, check the link below for a guide to learning the best laundry load size for your Samsung dryer.
https://www.samsung.com/us/support/answer/ANS00080262/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you!
-Angelica
A working dryer is vital, as we don't have to hang clothes for air drying. We're here to help with your Samsung appliance.
If your dryer is heating, but the clothes are still damp, your vent is probably blocked. If your dryer has weak heat and runs for a long time, that could also be a clogged vent. And if your dryer ends after only a couple of minutes with soaking wet clothes, your moisture sensors could be dirty. We recommend checking the links below to troubleshoot.
Clothes are not dry after using the Samsung dryer:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
What to do if your Samsung dryer isn't heating or drying:
https://www.youtube.com/watch?v=LibK_OLFH4Q
For reference, check the link below for a guide to learning the best laundry load size for your Samsung dryer.
https://www.samsung.com/us/support/answer/ANS00080262/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you!
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
4
Dryer
on January 8, 2023
Posted by: Anonymous
from Sonora, Ca
I love the machine but I have had this since 2018 and heating element is out
No, I would not recommend this to a friend.
Features
4
Performance
5
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Heating element and/or thermal fuse keeps blowing
on March 22, 2023
Posted by: DryerManExpert
from Philadelphia, PA
Dryer has worked well for 4 years, then stopped heating. I did all my research and ultimately replaced the entire heating element. After 6 months, the thermal fuse blew, replaced it again - blew 2x more times. Checked and cleaned all the exhaust/lint functions - all clean. Replaced the thermal fuse, blew again. I replaced the moisture sensor just to be sure, thermal fuse blew again. At this point I have checked everything possible and think it is a control board issue or something. Wife wants me to bring in a repair man, but I am fairly handy and fully understand what I am looking at along with having watched 100's of youtube videos.....this just doesn't make sense. Guess this think is just dead.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
3
Value
2
Response from Samsung USBy Carrie Galvan, SEA Care, March 24, 2023
Hello there.
A working dryer is needed to help us dry our clothes to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
^Camille
A working dryer is needed to help us dry our clothes to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
^Camille
Written by a customer while visiting Samsung US