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Customer Reviews Collected from Samsung US |
Samsung - 7.5 Cu. Ft. 13-Cycle Electric Dryer with Steam - Merlot
Average Customer Rating:
4.5
Rating breakdown 55 reviews
5 Stars
42
4 Stars
8
3 Stars
0
2 Stars
3
1 Star
2
91%of customers recommend this product.
(
49 out of
54)
Customer Reviews for Samsung - 7.5 Cu. Ft. 13-Cycle Electric Dryer with Steam - Merlot
Customer Rating
5
Beautiful Design, Incredible Features and Energy Efficient
on October 29, 2015
Posted by: sjgirlonthego
from Lawrenceville, GA, USA
Expertise:Intermediate
I love my new dryer...not only is it gorgeous and high-tech, but it works great without shrinking my clothes. It has multiple temperature controls and various fabric settings as well as multiple time settings. It also plays music at the end of the cycle, instead of the loud buzzer that most dryers use. I love it! I thought I had a nice dryer before...now I have an incredible dryer. I would definitely recommend this to anyone who wants a dryer that not only looks great, but works great too. I admit that it is a little on the pricey side, but this is one of those times that you are truly getting the quality that you are paying for.
Pros: Bright display, Durable, beautiful design & color, plays music, energy efficient, exceptional features
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Quiet and drays quick
on November 8, 2015
Posted by: SamsungJohn
from Ohio
Expertise:Expert
Takes less than 40 minutes to dry full load and works wonderful. It's quiet and dont know it is even on.
Pros: Inexpensive, Realistic color, Bright display, Durable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love it!
on November 13, 2015
Posted by: liljay98
from Chicago, IL, USA
It self balances, it is easy to use, and is super quiet... What more could you ask for!?
Pros: Bright display, easy to use
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Trouble with Dryer
on November 19, 2015
Posted by: MTT1
from Minnesota, USA
Expertise:Intermediate
The dryer is noisy most of the time. Seems to only be quiet if running on high temperature. It has two different types of noises. A chirpy and a rubbing like noise. Both noises were apparent in the beginning. Now, one of the noises seems to have disappeared while the other one seems to come if I don't have the dryer on high.
Pros: nice features
Cons: noisy most of the time
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
4
Value
3
Response from Samsung USBy Trisha, Samsung Care, June 7, 2022
Hi MTT1,
Thank you for reaching out to us and we are glad to know that you are using Samsung products. We apologize for the inconvenience of the dryer making a loud noise. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend clicking this link for a basic troubleshooting guide to resolve this inconvenience:
https://www.samsung.com/us/support/search/?query=dryer&referrerPageUrl=https://www.samsung.com/us/support/
The dryer is noisy:
https://www.samsung.com/us/support/troubleshooting/TSG01000979/
You may check this link for future reference to reduce unnecessary repairs over the dryer's lifetime.
https://www.samsung.com/us/support/answer/ANS00050526/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DV42H5400EW/A3
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144575780
Thank you for choosing Samsung. Have a great day.
-Trisha-
Thank you for reaching out to us and we are glad to know that you are using Samsung products. We apologize for the inconvenience of the dryer making a loud noise. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend clicking this link for a basic troubleshooting guide to resolve this inconvenience:
https://www.samsung.com/us/support/search/?query=dryer&referrerPageUrl=https://www.samsung.com/us/support/
The dryer is noisy:
https://www.samsung.com/us/support/troubleshooting/TSG01000979/
You may check this link for future reference to reduce unnecessary repairs over the dryer's lifetime.
https://www.samsung.com/us/support/answer/ANS00050526/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DV42H5400EW/A3
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144575780
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
4
only one problem
on December 22, 2015
Posted by: Tmunch2501
from Levittown, NY, USA
ok so i love the features and bought this dryer because of the great reviews and product reputation but one problem i have is that the cycles are not completely changable like i would like a normal load with more dry and be able to set it on low ...but i cant the only one that has low heat is wool unless i used timed dry i do not like timed dry because i lke the dryer to turn off when it detects no moisture left and it does not say in the owners manual if this is the case i also think that i should be able to program my cycle button w any combination i want but this is not the case either ...kinda bummed
Pros: Inexpensive, Realistic color, Bright display
Cons: cycles are not completely changeable
I would recommend this to a friend!
Features
5
Performance
4
Design
2
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Lots of options
on December 25, 2015
Posted by: KEC1
from VA
Expertise:Intermediate
This dryer is loaded with options fro delicates to heavy duty. Very satisfied.
Pros: solid
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
AWESOME!!!
on December 28, 2015
Posted by: NCHA
from Lancaster, PA, USA
Expertise:Intermediate
ITS BEAT GOING TO THE LAUNDROMAT WHERE I HAD TO KEEP ADDING QUARTERS JUST TO GET MY CLOTHES DRY...NOPE NOT THIS SAMSUNG DRYER, I COULD SET IT TO WHAT I LIKE AND WITH IN AN HOUR OR LESS MY CLOTHES IS COMPLETELY DRY, I DON'T HAVE TO PUT IT FOR THE SECOND ROUND...OVERALL I LOVE IT!!!!
Pros: Inexpensive, Realistic color, Bright display, Built-in speakers, Durable, Lightweight
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Efficient and Effective
on January 6, 2016
Posted by: OldManBeatles
from Kissimmee, FL, USA
Expertise:Expert
This clothes dryer is loaded with features, and can incorporate steam to make a good dryer incredible. The lint filter is very efficient and easy to access and clean. Rarely but sometimes thicker parts of garments (elastic waste bands) and more robust clothing can still be damp after a normal cycle but that is mostly due to mixing various clothing styles along with terrycloth items. There is one peculiarity that I cannot seem to alleviate: Sheets, particularly fitted sheets will bundle into a ball even trapping other clothing in the bundle. Not only is this inefficient, it is rather frustrating. In all this is a very effective machine with several useful functions, a great design and is fairly quiet when in operation.
Pros: loaded with features, beautiful design, effecient, easy to use, quality materials
Cons: sheets will bundle into a ball
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US