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Customer Reviews Collected from Samsung US |
Samsung - 7.5 Cu. Ft. 13-Cycle Electric Dryer with Steam - Merlot
Average Customer Rating:
4.5
Rating breakdown 55 reviews
5 Stars
42
4 Stars
8
3 Stars
0
2 Stars
3
1 Star
2
91%of customers recommend this product.
(
49 out of
54)
Customer Reviews for Samsung - 7.5 Cu. Ft. 13-Cycle Electric Dryer with Steam - Merlot
Customer Rating
5
Very stable and quite
on July 12, 2016
Posted by: MplusM
from New Jersey, USA
Expertise:Intermediate
Very easy to use and set up. Quite, very solid.
The Steam Cycle is GREAT, and the Water connections makes is very easy to use.
The Steam Cycle is GREAT, and the Water connections makes is very easy to use.
Pros: Durable, Inexpensive
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
PERFECT IN EVERY WAY
on July 12, 2016
Posted by: Jrzygirl
from Ocean County, NJ, USA
Expertise:Expert
I couldn't have designed a dryer better if I was asked to. This dryer is every person's dream dryer because it contains every setting that one could hope for--and more. It comes complete with steam for wrinkles and it even has a setting that should you leave your clothes in the dryer for a long time, you can set a wrinkle setting, turn it on, and it will remove the wrinkles! Imagine: no more ironing (unless of course they are REALLY wrinkled badly)! What a time saver THAT is!
There is a sweater rack that comes with it, to dry sweaters, sneakers, pillows and even children's small stuffed animals on it.
Samsung thought of everything with this dryer. Thanks!
Pros: Bright display, Realistic color, Durable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Never again will I buy this product from this company.
on July 25, 2016
Posted by: REGRETS4buys
from Dunkirk, MD, USA
Expertise:Intermediate
Dryer broke a few days before warranty ran out. No power - a common and known fault - so stated the technician and information found on several web sites. The technician was very difficult to work with & showed up hours after supposed scheduled time - totally unprofessional. His car leaked oil on my driveway. The dryer works but one pixel on screen is weakly lit, but it's working! Now the washer machine is acting up, of course it's out of warranty period.
Cons: Did not meet expectations, Poor quality
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome washer
on July 29, 2016
Posted by: Debsouth
from Little MTN sc
Expertise:Intermediate
This washer has great features. I had no idea technology was so advanced. Quiet is an understatement. Highly recommend!
Pros: Realistic color, super quiet
Cons: none
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Dryer that doesn't Dry
on August 29, 2016
Posted by: UnhappyJMP
from Houston, TX, USA
Expertise:Expert
After 6 short months this dryer quit working. Still in warranty but it won't dry my clothes.
Cons: Poor quality
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Written by a customer while visiting Samsung US
Customer Rating
2
Washer with steam and dryer
on September 24, 2016
Posted by: Marckeller27
from Fort Myers Fl
Expertise:Expert
I have had three sets wash seals leak between 6mon.to a yea gears go bad boards go bad continually resetting i just got rid of my last set 2 weeks ago dryers are great never had a problem with any of them and dry super fast
Pros: Realistic color, dryers are great dry fast and energy-efficient, extra large loads a wash good for the most part
Cons: Did not meet expectations, Poor quality, they need to make a good quality washer or quit ma
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
1
Value
3
Response from Samsung USBy ROSSINI, Customer Care, June 7, 2022
Hello Marckeller27,
We appreciate your patience in dealing with the situation that you're having right now with your product. and we sincerely apologize for any inconvenience this may have caused.
Please know that we value your feedback and we will continuously work on improving the quality of the products we offer.
Your issue is something we can improve with the steps provided in these links:
Samsung washing machine is leaking
https://www.samsung.com/us/support/troubleshooting/TSG01000977/
Samsung washing machine error codes
https://www.samsung.com/us/support/troubleshooting/TSG01002001
How to reset your washing machine
https://www.samsung.com/us/support/answer/ANS00087882/
If you need additional assistance you may reach us via the following links.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:
1144578390
Thank you for choosing Samsung.
^Ross
We appreciate your patience in dealing with the situation that you're having right now with your product. and we sincerely apologize for any inconvenience this may have caused.
Please know that we value your feedback and we will continuously work on improving the quality of the products we offer.
Your issue is something we can improve with the steps provided in these links:
Samsung washing machine is leaking
https://www.samsung.com/us/support/troubleshooting/TSG01000977/
Samsung washing machine error codes
https://www.samsung.com/us/support/troubleshooting/TSG01002001
How to reset your washing machine
https://www.samsung.com/us/support/answer/ANS00087882/
If you need additional assistance you may reach us via the following links.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:
1144578390
Thank you for choosing Samsung.
^Ross
Written by a customer while visiting Samsung US
Customer Rating
5
good price with great capacity
on November 10, 2018
Posted by: Cyn17
from CA
Im very satisfied with this washer. Save energy and water compare to my 10 years old washer. Big capacity. Easy to use. Even come with many features, you can simply press start button and the washer will do the job right. And I love the color, it brighten the room and looks elegant.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy ^Cat, Samsung Cares, May 31, 2019
Fantastic News! Energy savings saved to the pocket is a great experience and glad you have found that savings with Samsung. Thank you for being a part of the Samsung family! ^Cat
Written by a customer while visiting Samsung US