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Customer Reviews Collected from Samsung US |
Samsung - 7.5 Cu. Ft. 13-Cycle Steam Gas Dryer - Merlot
Average Customer Rating:
4.4
Rating breakdown 33 reviews
5 Stars
23
4 Stars
6
3 Stars
0
2 Stars
2
1 Star
2
88%of customers recommend this product.
(
28 out of
32)
Customer Reviews for Samsung - 7.5 Cu. Ft. 13-Cycle Steam Gas Dryer - Merlot
Customer Rating
5
Love it!
on November 13, 2015
Posted by: liljay98
from Chicago, IL, USA
It self balances, it is easy to use, and is super quiet... What more could you ask for!?
Pros: Bright display, easy to use
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Trouble with Dryer
on November 19, 2015
Posted by: MTT1
from Minnesota, USA
Expertise:Intermediate
The dryer is noisy most of the time. Seems to only be quiet if running on high temperature. It has two different types of noises. A chirpy and a rubbing like noise. Both noises were apparent in the beginning. Now, one of the noises seems to have disappeared while the other one seems to come if I don't have the dryer on high.
Pros: nice features
Cons: noisy most of the time
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
4
Value
3
Response from Samsung USBy Trisha, Samsung Care, June 7, 2022
Hi MTT1,
Thank you for reaching out to us and we are glad to know that you are using Samsung products. We apologize for the inconvenience of the dryer making a loud noise. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend clicking this link for a basic troubleshooting guide to resolve this inconvenience:
https://www.samsung.com/us/support/search/?query=dryer&referrerPageUrl=https://www.samsung.com/us/support/
The dryer is noisy:
https://www.samsung.com/us/support/troubleshooting/TSG01000979/
You may check this link for future reference to reduce unnecessary repairs over the dryer's lifetime.
https://www.samsung.com/us/support/answer/ANS00050526/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DV42H5400EW/A3
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144575780
Thank you for choosing Samsung. Have a great day.
-Trisha-
Thank you for reaching out to us and we are glad to know that you are using Samsung products. We apologize for the inconvenience of the dryer making a loud noise. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend clicking this link for a basic troubleshooting guide to resolve this inconvenience:
https://www.samsung.com/us/support/search/?query=dryer&referrerPageUrl=https://www.samsung.com/us/support/
The dryer is noisy:
https://www.samsung.com/us/support/troubleshooting/TSG01000979/
You may check this link for future reference to reduce unnecessary repairs over the dryer's lifetime.
https://www.samsung.com/us/support/answer/ANS00050526/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DV42H5400EW/A3
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144575780
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
4
only one problem
on December 22, 2015
Posted by: Tmunch2501
from Levittown, NY, USA
ok so i love the features and bought this dryer because of the great reviews and product reputation but one problem i have is that the cycles are not completely changable like i would like a normal load with more dry and be able to set it on low ...but i cant the only one that has low heat is wool unless i used timed dry i do not like timed dry because i lke the dryer to turn off when it detects no moisture left and it does not say in the owners manual if this is the case i also think that i should be able to program my cycle button w any combination i want but this is not the case either ...kinda bummed
Pros: Inexpensive, Realistic color, Bright display
Cons: cycles are not completely changeable
I would recommend this to a friend!
Features
5
Performance
4
Design
2
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Lots of options
on December 25, 2015
Posted by: KEC1
from VA
Expertise:Intermediate
This dryer is loaded with options fro delicates to heavy duty. Very satisfied.
Pros: solid
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
AWESOME!!!
on December 28, 2015
Posted by: NCHA
from Lancaster, PA, USA
Expertise:Intermediate
ITS BEAT GOING TO THE LAUNDROMAT WHERE I HAD TO KEEP ADDING QUARTERS JUST TO GET MY CLOTHES DRY...NOPE NOT THIS SAMSUNG DRYER, I COULD SET IT TO WHAT I LIKE AND WITH IN AN HOUR OR LESS MY CLOTHES IS COMPLETELY DRY, I DON'T HAVE TO PUT IT FOR THE SECOND ROUND...OVERALL I LOVE IT!!!!
Pros: Inexpensive, Realistic color, Bright display, Built-in speakers, Durable, Lightweight
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Efficient and Effective
on January 6, 2016
Posted by: OldManBeatles
from Kissimmee, FL, USA
Expertise:Expert
This clothes dryer is loaded with features, and can incorporate steam to make a good dryer incredible. The lint filter is very efficient and easy to access and clean. Rarely but sometimes thicker parts of garments (elastic waste bands) and more robust clothing can still be damp after a normal cycle but that is mostly due to mixing various clothing styles along with terrycloth items. There is one peculiarity that I cannot seem to alleviate: Sheets, particularly fitted sheets will bundle into a ball even trapping other clothing in the bundle. Not only is this inefficient, it is rather frustrating. In all this is a very effective machine with several useful functions, a great design and is fairly quiet when in operation.
Pros: loaded with features, beautiful design, effecient, easy to use, quality materials
Cons: sheets will bundle into a ball
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This product saves alot of water
on January 10, 2016
Posted by: raw22
Expertise:Intermediate
Great features and saves a ton of water! Beautiful color, i purchased the set and they stacked nicely!
Pros: Realistic color, Bright display, Durable
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Just received my Samsung Dryer
on January 13, 2016
Posted by: MrsBunnyRabitt
from Abilene TX
Expertise:Intermediate
Wonderful and easy to use. I like the steam option. Maybe my dry cleaning bill will go down with this?... The installer was very knowledgeable of the product and guided me through the easy get started process.
Pros: Realistic color, Bright display, Durable, Lightweight, the shoe drying rack
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US