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Customer Reviews Collected from blackanddeckerappliances.com |
Black & Decker - PowerPro 10-Cup Food Processor - White
Average Customer Rating:
2.2
Rating breakdown 78 reviews
5 Stars
8
4 Stars
8
3 Stars
7
2 Stars
20
1 Star
35
24%of customers recommend this product.
(
17 out of
71)
Customer Reviews for Black & Decker - PowerPro 10-Cup Food Processor - White
Customer Rating
1
Plastic stem broken
on January 21, 2017
Posted by: Watkins
from South Carolina, United States
Gender:Female
Disappointed that the stem broke. Works well for chopping. I want to love this as a great value for the watts. But now I can't slice or spread, so I can no longer recommend
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 23, 2017
Thank you for offering your feedback regarding your Black+Decker FP2500. I’m glad that you food processor was working well at first, but I’m sorry to see that your disk stem has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Don't Waste Your Money
on November 27, 2017
Posted by: UnProcessed
The piece that holds the blade on does not lock into place and keeps coming undone. It does not process anything, just pushes everything to the sides of the bowl. Frustrating and useless in the end.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, December 1, 2017
Thank you for offering your feedback regarding your Black+Decker FP2500B. I’m sorry to hear you've been disappointed with your food processor's results. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Disappointed
on August 23, 2018
Posted by: DSta
from Maple Ridge
Gender:Female
Broken Disc Stern and Reversible slice/shred disc after very little use. I guess that’s what you get for buying a cheap food processor.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Jim, Customer Service, August 24, 2018
Thank you for offering your feedback regarding your Black + Decker FP2500. I’m sorry to hear about the trouble you’ve experienced with your food processor. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your food processor has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Broke on FIRST, SECOND and THIRD use!!
on September 17, 2018
Posted by: TGCanada
Gender:Female
I received this as a gift, and it was broken in the box. I was able to get a free replacement for the lid... which broke the first time I snapped it onto the bowl. And then the bowl cracked. And then the (second) replacement lid cracked again!!!!
The blades were great, the power was fine, but the bowl and lid are such FLIMSY, CHEAP plastic that it made this a total waste. It's so thin I was nervous to use it, because another piece would snap off every time I picked it up.
Threw it in the trash today after faithfully and carefully trying (unsuccessfully) to not break it AGAIN.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, September 18, 2018
Thank you for offering your feedback regarding your Black+Decker FP2500. I'm sorry to hear about the trouble you experienced with your food processor's parts. We strive to provide quality products and exceptional customer support, and we hope you'll continue to consider us for your future purchases. If you'd like to share your experience with us directly, please reply to the email I've sent you from youropinionmatters@spectrumbrands.com, so I can address any of your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Not a wide mouth!!!!
on May 29, 2011
Posted by: swissmiss
from texas
Gender:Female
Directions say choose size mouth for job to be done, yet it does not allow you to operate unless the regular sized feed shoot is locked in place!!!("for safety reasons due to interlock system") No choice!!! very confusing....also so many parts to clean...not user-friendly!
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
very poorly made
on November 21, 2011
Posted by: dontlike35
from akron,ohio
Gender:Male
I dont even have 20 minutes of operation time on this model and the blade ripped loose from the spindle while slicing potatoes.I was able to glue that back together and secure the blade.Then after using it the second time after this fix the top of the plunger snapped off.This model is very dissappointing and I certainly would not recommend it.The plastic is very low quality and breaks way too easily.I dont understand why they would use this type of plastic with something that has a considerable amout of torque.
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
This product is HORRIBLE!!!
on December 1, 2011
Posted by: Disappointed
from Ft. Bragg, North Carolina
Gender:Female
I have given this item a 1 star only for the simple fact that's the lowest I could go! I wish I would not have wasted my money. The product does and will not work as stated. I have not been able to get it to work AT ALL!!! And of course my luck I threw the box away... otherwise it would be going back!!!
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Missing disc stem!
on December 31, 2017
Posted by: lculler
from Seattle, WA
Gender:Female
My mom bought me this food processor a couple of years ago and I have previously only used it to process things, but today I wanted to try and use it to shred some vegetables. I tried to figure out how to use the shredding disc, but it looks like I am missing the disc stem that attaches to the shredding disc! I have kept all the parts for this together, so I know I didn't lose it. I'm disappointed that my processor was incomplete and I can't use all its features. :-(
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michelle, Customer Service, January 5, 2018
Thank you for offering your feedback regarding your Black+Decker FP2500. I’m sorry to learn that your food processor was missing a part. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com