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Customer Reviews Collected from blackanddeckerappliances.com |
Black & Decker - PowerPro 10-Cup Food Processor - White
Average Customer Rating:
2.2
Rating breakdown 78 reviews
5 Stars
8
4 Stars
8
3 Stars
7
2 Stars
20
1 Star
35
24%of customers recommend this product.
(
17 out of
71)
Customer Reviews for Black & Decker - PowerPro 10-Cup Food Processor - White
Customer Rating
2
Broken parts
on January 10, 2018
Posted by: juuuuulia123
from Toronto, ON, Canada
Gender:Female
After owning this food processor for only a year I am sad to see that the large chopping blade is broken. Is there a way that I can get a replacement part? I use this product very frequently!
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 16, 2018
Thank you for offering your feedback regarding your Black+Decker FP2500. I’m glad your food processor was serving you well initially, but I’m sorry to hear that your chopping blade has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Bowl broke
on January 23, 2018
Posted by: CCampbell
from Grafton, Ontario, Canada
Gender:Female
I love my food processor but broke the bowl and am having a hard time finding a replacement. It is Model FP2500MC. Please help
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 24, 2018
Thank you for offering your feedback regarding your Black+Decker FP2500MC. I’m delighted to hear that you love your food processor, but I’m sorry to learn that your workbowl has broken. The bowls for our food processors are typically available as replaceable parts, and I’d be happy to work with you on a solution. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Awful quality
on February 8, 2018
Posted by: AndrewT
from Ottawa, ON, Canada
Gender:Male
Purchased after a previous Cusinart Food Processor finally broke after 15 years. This one didn't even last 3 months or 3 uses. The centre post which links the drive motor to the blade cracked in half. Absolutely appalling. Would definitely not recommend.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, February 9, 2018
Thank you for offering your feedback regarding your Black+Decker FP2500. I’m sorry to see that your food processor’s workbowl coupling has broken. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your food processor has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Mold in handle
on May 6, 2018
Posted by: Cici
from CA, USA
Gender:Female
Help! Mold has developed bin the handle and I can’t seem to get it out! Please help!
Response from blackanddeckerappliances.comBy Michael, Customer Service, May 8, 2018
Thank you for offering your feedback regarding your Black+Decker FP2500. I’m sorry to hear about the trouble you’ve experienced with your workbowl. Our goal is to provide products of only the highest quality, and your satisfaction is also a top priority for us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Posted by: DJGi
Gender:Male
Verified Purchase:Yes
Great product. Durable and stands up to daily use.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Good machine
on May 21, 2016
Posted by: Happy customer
Gender:Female
I have owned this food processor for more than a year. It works great. I have used it to shred and slice. The only thing I would like is if I could but different blades or attachments to be able to do more with it. It is a little loud but no worse then most blenders and Its not like you be running it for long periods of time. The longest I have run it was to make almond butter, which it did without a problem.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
B&D seem to not care to fix issues all these years
on December 17, 2018
Posted by: Leequa
from Portland, OR
Gender:Female
I bought this model, the FP2500 over 10 years ago, and after two uses all that time ago, the lid broke, rendering it useless. Meaning on getting a replacement one of these days, I set it deep in a cabinet and forgot about it till I finally, after ten years (2018), re-found it and decided to go online to find a replacement lid today. I figured I'd have trouble finding a replacement for a most likely discontinued item but was surprised to see it was still selling and decided to see what people had to say about it. Over ten years later, I find out that this has been a long-running issue of items being poorly made and easily broken for this item. Is it even worth getting a replacement lid? I haven't even looked at the price. I'm not even sure I got all the parts as well since I didn't get a chance to fully use it. I still have the whole thing so should take a look, I guess. In any case, it's very disappointing that all these years later, nothing has changed and it's just a series of, "Thanks for your feedback" type responses without any actual change, most likely, because they are making a killing on replacement parts.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, December 18, 2018
Thank you for offering your feedback regarding your Black+Decker FP2500. I'm sorry to hear about the trouble you've experienced with your food processor's workbowl. Our goal is to provide products of only the highest quality, and your satisfaction is also a top priority for us. Please reply to the email I've sent you from youropinionmatters@spectrumbrands.com, so I can go over some options with you that I believe could improve your experience. I look forward to hearing from you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
TERRIBLE
on October 12, 2015
Posted by: just me
Gender:Female
I received this product as a gift and did not have a chance to use for a few months. Today I took it out of the box, put it together making sure that all parts were locked in correctly, hit the power button and nothing. Will not work at all.
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com