Samsung US Customer Reviews Collected from Samsung US
Samsung - 22.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
Average Customer Rating:
3.2 out of 5
3.2
Open Ratings Snapshot
Rating breakdown 160 reviews
5 Stars
63
4 Stars
21
3 Stars
13
2 Stars
9
1 Star
54
55%of customers recommend this product. 
(
82 out of 150
)
Customer Reviews for Samsung - 22.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
Customer Rating
1 out of 5
1
Piece of garbage
on October 28, 2017
Posted by: Stabler
from Edmonton, AB
Expertise:Intermediate
Don't waste your money on this garbage. The icemaker will give you nothing but grief, once that starts to go then the fridge will start freezing your food. It looks pretty, good features, TERRIBLE design and TERRIBLE quality.
Cons: Did not meet expectations, Poor quality
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy AngelicaSamsung CareApril 28, 2022
Hello Stabler,

Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung refrigerator's fridge starts freezing your food once the icemaker starts. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.

Attached are the links containing the troubleshooting steps you can try when items freeze in the fridge compartment or when frost forms in your freezer or refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01001030/
https://www.samsung.com/us/support/troubleshooting/TSG01109344/

I've also included a link to our warranty page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/RF23HCEDBSR/AA

For further assistance, do not hesitate to reach out via our Support Channels below should you wish to speak with a live representative:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

Thank you, and stay safe!

Your Reference Ticket Number: 1144451762

-Angelica
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
SHOULD HAVE PURCHASED YEARS AGO
on October 15, 2016
Posted by: JUSTJOSEPH51
Expertise:Expert
QUIET AS A CHURCH MOUSE. I CAN SEE EVERYTHING, FIT EVERYTHING.
Pros: Bright display, shelf configuration
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Major design issues! Buyer Beware!
on March 3, 2021
Posted by: David
this refrigerator started having issues around the third year we had it. there was ice build up in the back panel of the refrigerator, which leads to malfunction of the fan and eventually the refrigerator becomes too warm and humid. our food started growing mold on it. we had the entire back panel replaced, and the ice build up issue returned in a year. now we find ourselves defrosting the refrigerator every 2-3 weeks.
we have other friends that own this refrigerator as well. if it's not ice build up in the back panel, it is a malfunction of the ice maker (ice maker is frozen solid and cannot dispense ice). with all the time, effort and money spent on repairing this refrigerator, it is easier to buy a new one.
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy PatSamsung CareMarch 4, 2021
We hear our customers' concerns loud and clear. These reviews do not go unnoticed, and we are working to improve off these experiences. If you do change your mind about service, you can find a locate repair shop at the link below. Thank you for your review. ^Pat
https://www.samsung.com/us/support/service/locations/
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Unique Design that works for us.
on July 21, 2016
Posted by: JelloJr
from Houston, TX, USA
Excellent value for a counter depth and small family fridge. This replaced a 25 year old side-by-side (not Samsung). This French Door fridge wowed us on the design compared to other units on display. This was also one of the few refrigerators that would fit through our doorways on an older house.
Pros: Quiet compressor on our unit can hardly tell when it is running. The most noise occurs when the icemaker, located in the refrigerator section, drops ice. And after you close the freezer drawer there is fanlike noise that sounds like air is being sucked in drawing the drawer shut.
There is plenty of adjustable space.
Temperature adjustable veggie drawers
Energy Saver
Excellent LED Lighting for both the fridge and the freezer
Once the fridge has cooled down it works great.
Cons: There is WiFi connectivity through and App that appears to be for Android phone, of course I own an IPhone and the App on available does not appear to work. The App is supposed to give you some control over the temperature and refrigerator settings. If I ever get an android phone I might be able to try it. Wi-Fi was not advertised when we purchased the fridge and was not part of our decision making on purchasing it.
You must make sure you close the doors and drawer since the door mechanism is not like tradition doors where the doors will self close if you push them in the right direction. On this fridge they stop about 4-7 inches from closing and you have push past this point.
If you set up or live in a very humid and warm area as did/do it can take up to 24 hours to stabilize. Also when our fridge was installed it took over 1 hr for the Refrigerator to start cooling down and over 2 hrs for the freezer temperature to start lowering.
We also experienced a lot of moisture in both the fridge and freezer section for the first week. We would have a towel handy for the fridge and the freezer section when the defrost cycle was on. As the room temperature lowered the moisture problem pretty much disappeared.
We have got in the habit of once or twice a day emptying the ice maker into to a container in the freezer to build up a surplus of ice cubes. Occasionally we may empty the icemaker tray and have to use the saved ice or buy a bag to put in the freezer.
All that being said we do like our new fridge and hope to get many years use out of it.
Pros: Bright display, Inexpensive, plenty of room
Cons: wi-fi not user friendly
I would recommend this to a friend!
Features
5 out of 5
5
Performance
4 out of 5
4
Design
4 out of 5
4
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Nice delivery, a little difficult to level
on September 27, 2016
Posted by: Donerightray
from Stormville, NY 12582, USA
Expertise:Expert
nice design from the packaging right to the ACTUAL fully installed use. Leveler legs could be better design the initial turning to adjust is too hard. I'd suggest a more rugged metal leg that can be turned with a simple open end wrench
Pros: Bright display
Features
4 out of 5
4
Performance
4 out of 5
4
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Piece of Junk
on July 19, 2018
Posted by: HatingSamsungToo
from Orange County
Expertise:Expert
I bought this two years ago and right after the warranty ran out the ice maker practically became worthless unless you want to defrost your refrigerator area every couple months. Also now there's a loud clicking noise that comes from the freezer section.
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
1 out of 5
1
Design
3 out of 5
3
Value
1 out of 5
1
Response from Samsung USBy TrishaSamsung CareApril 20, 2022
Hi there,

Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of the refrigerator having loud clicking noise and for the ice maker issues. We will surely notate this feedback for better products and options in the future.

I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/

The ice maker is not making any ice:
https://www.samsung.com/us/support/troubleshooting/TSG01001014/

Block of ice in the freezer ice bucket:
https://www.samsung.com/us/support/troubleshooting/TSG01001791/

Ice dispenser issues:
https://www.samsung.com/us/support/troubleshooting/TSG01209062/

Understand the noises coming from your refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/

You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/

If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF23HCEDBSR/AA

If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

Reference Ticket number: 1144424091

Thank you for choosing Samsung. Have a great day.

-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Worst ice maker ever
on December 13, 2019
Posted by: Neversamsungagain
[This review was collected as part of a promotion.] the ice maker broke just after the first year and the sensors for the fridge have gone out 3 times in the last 3 years leading to over-freezing the fridge. junk after only 4 years of use.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy ^CatSamsung CaresDecember 17, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Here is a link http://bit.ly/2ssxImE to assist you with finding a local certified Samsung service center. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Regretting my purchase
on January 5, 2020
Posted by: MattB
ice maker freezes up and cooling fan in fridge compartment is making noise because of ice build up. too many problems for a fridge that is only 4 years old.
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
1 out of 5
1
Design
1 out of 5
1
Value
2 out of 5
2
Response from Samsung USBy ^CatSamsung CaresJanuary 6, 2020
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Here is a link http://bit.ly/2ssxImE to assist you with finding a local certified Samsung service center. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
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