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Customer Reviews Collected from Samsung US |
Samsung - 22.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
Average Customer Rating:
3.3
Rating breakdown 194 reviews
5 Stars
80
4 Stars
27
3 Stars
16
2 Stars
12
1 Star
59
58%of customers recommend this product.
(
106 out of
184)
Customer Reviews for Samsung - 22.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
Customer Rating
5
Unique Design that works for us.
on July 21, 2016
Posted by: JelloJr
from Houston, TX, USA
Excellent value for a counter depth and small family fridge. This replaced a 25 year old side-by-side (not Samsung). This French Door fridge wowed us on the design compared to other units on display. This was also one of the few refrigerators that would fit through our doorways on an older house.
Pros: Quiet compressor on our unit can hardly tell when it is running. The most noise occurs when the icemaker, located in the refrigerator section, drops ice. And after you close the freezer drawer there is fanlike noise that sounds like air is being sucked in drawing the drawer shut.
There is plenty of adjustable space.
Temperature adjustable veggie drawers
Energy Saver
Excellent LED Lighting for both the fridge and the freezer
Pros: Quiet compressor on our unit can hardly tell when it is running. The most noise occurs when the icemaker, located in the refrigerator section, drops ice. And after you close the freezer drawer there is fanlike noise that sounds like air is being sucked in drawing the drawer shut.
There is plenty of adjustable space.
Temperature adjustable veggie drawers
Energy Saver
Excellent LED Lighting for both the fridge and the freezer
Once the fridge has cooled down it works great.
Cons: There is WiFi connectivity through and App that appears to be for Android phone, of course I own an IPhone and the App on available does not appear to work. The App is supposed to give you some control over the temperature and refrigerator settings. If I ever get an android phone I might be able to try it. Wi-Fi was not advertised when we purchased the fridge and was not part of our decision making on purchasing it.
You must make sure you close the doors and drawer since the door mechanism is not like tradition doors where the doors will self close if you push them in the right direction. On this fridge they stop about 4-7 inches from closing and you have push past this point.
If you set up or live in a very humid and warm area as did/do it can take up to 24 hours to stabilize. Also when our fridge was installed it took over 1 hr for the Refrigerator to start cooling down and over 2 hrs for the freezer temperature to start lowering.
We also experienced a lot of moisture in both the fridge and freezer section for the first week. We would have a towel handy for the fridge and the freezer section when the defrost cycle was on. As the room temperature lowered the moisture problem pretty much disappeared.
We have got in the habit of once or twice a day emptying the ice maker into to a container in the freezer to build up a surplus of ice cubes. Occasionally we may empty the icemaker tray and have to use the saved ice or buy a bag to put in the freezer.
You must make sure you close the doors and drawer since the door mechanism is not like tradition doors where the doors will self close if you push them in the right direction. On this fridge they stop about 4-7 inches from closing and you have push past this point.
If you set up or live in a very humid and warm area as did/do it can take up to 24 hours to stabilize. Also when our fridge was installed it took over 1 hr for the Refrigerator to start cooling down and over 2 hrs for the freezer temperature to start lowering.
We also experienced a lot of moisture in both the fridge and freezer section for the first week. We would have a towel handy for the fridge and the freezer section when the defrost cycle was on. As the room temperature lowered the moisture problem pretty much disappeared.
We have got in the habit of once or twice a day emptying the ice maker into to a container in the freezer to build up a surplus of ice cubes. Occasionally we may empty the icemaker tray and have to use the saved ice or buy a bag to put in the freezer.
All that being said we do like our new fridge and hope to get many years use out of it.
Pros: Bright display, Inexpensive, plenty of room
Cons: wi-fi not user friendly
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Really nice refrigerator
on August 5, 2016
Posted by: Ray31909
from Columbus, GA, USA
Expertise:Intermediate
After having a 23 cf side x side for the last 14 years, there is so munch more usable space in this model. We especially like the large freezer drawer. We never had enough freezer space, now we rarely fill it over half full. Our old fridge, always really struggled to cool down after either being raided by the kids, or after putting groceries in after shopping. With the quick cool/freeze settings, this is a thing of the past and good riddance. Only two things I would change, if I could,. (1) The bottom drawer in the of the fridge portion is full width, which my wife loves, but you have to open both doors to access items in that drawer, ie; lunch meats, cheeses and other small items. I would divide that drawer into two, so you can open either side independently. (2) There is a spring loaded door stop on the fridge doors, which stop the door from closing all the way, you have to push the doors to close them. I would make them free swinging, so you let go of the doors, the doors close by themselves. The door alarm has saved me (and the kids) several times when the doors didn't completely close, but now I (they) remember.
We haven't shopped for a fridge for many years, and were surprised by the innovations and frankly the price, refrigerators have gone through over the years. We really did our homework before making our purchase, reading reviews on many consumer sites, talking to salesmen, and more importantly, appliance repairmen (to find out which ones to avoid), we found one that stood out from the crowd, which would provide what we needed. We wanted space, easy access and sight to all parts of the fridge (no more lost mystery leftovers that get pushed to the back and forgotten) and one that would complement our recent kitchen remodel, and you can't forget about quality. Samsung has always been known for quality . We love our Galaxy S7's, TV, and Blue-ray player. For us, Samsung = quality......
We haven't shopped for a fridge for many years, and were surprised by the innovations and frankly the price, refrigerators have gone through over the years. We really did our homework before making our purchase, reading reviews on many consumer sites, talking to salesmen, and more importantly, appliance repairmen (to find out which ones to avoid), we found one that stood out from the crowd, which would provide what we needed. We wanted space, easy access and sight to all parts of the fridge (no more lost mystery leftovers that get pushed to the back and forgotten) and one that would complement our recent kitchen remodel, and you can't forget about quality. Samsung has always been known for quality . We love our Galaxy S7's, TV, and Blue-ray player. For us, Samsung = quality......
Pros: Durable, very well lit interior, nightlight on the water despensor
Cons: small ice container
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Nice delivery, a little difficult to level
on September 27, 2016
Posted by: Donerightray
from Stormville, NY 12582, USA
Expertise:Expert
nice design from the packaging right to the ACTUAL fully installed use. Leveler legs could be better design the initial turning to adjust is too hard. I'd suggest a more rugged metal leg that can be turned with a simple open end wrench
Pros: Bright display
Features
4
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Piece of Junk
on July 19, 2018
Posted by: HatingSamsungToo
from Orange County
Expertise:Expert
I bought this two years ago and right after the warranty ran out the ice maker practically became worthless unless you want to defrost your refrigerator area every couple months. Also now there's a loud clicking noise that comes from the freezer section.
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
3
Value
1
Response from Samsung USBy Trisha, Samsung Care, April 20, 2022
Hi there,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of the refrigerator having loud clicking noise and for the ice maker issues. We will surely notate this feedback for better products and options in the future.
I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
The ice maker is not making any ice:
https://www.samsung.com/us/support/troubleshooting/TSG01001014/
Block of ice in the freezer ice bucket:
https://www.samsung.com/us/support/troubleshooting/TSG01001791/
Ice dispenser issues:
https://www.samsung.com/us/support/troubleshooting/TSG01209062/
Understand the noises coming from your refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF23HCEDBSR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144424091
Thank you for choosing Samsung. Have a great day.
-Trisha-
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of the refrigerator having loud clicking noise and for the ice maker issues. We will surely notate this feedback for better products and options in the future.
I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
The ice maker is not making any ice:
https://www.samsung.com/us/support/troubleshooting/TSG01001014/
Block of ice in the freezer ice bucket:
https://www.samsung.com/us/support/troubleshooting/TSG01001791/
Ice dispenser issues:
https://www.samsung.com/us/support/troubleshooting/TSG01209062/
Understand the noises coming from your refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF23HCEDBSR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144424091
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
1
Worst ice maker ever
on December 13, 2019
Posted by: Neversamsungagain
[This review was collected as part of a promotion.] the ice maker broke just after the first year and the sensors for the fridge have gone out 3 times in the last 3 years leading to over-freezing the fridge. junk after only 4 years of use.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, December 17, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Here is a link http://bit.ly/2ssxImE to assist you with finding a local certified Samsung service center. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Regretting my purchase
on January 5, 2020
Posted by: MattB
ice maker freezes up and cooling fan in fridge compartment is making noise because of ice build up. too many problems for a fridge that is only 4 years old.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
2
Response from Samsung USBy ^Cat, Samsung Cares, January 6, 2020
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Here is a link http://bit.ly/2ssxImE to assist you with finding a local certified Samsung service center. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Don't buy!
on March 1, 2023
Posted by: ADH22
The worst! Ice machine broken, leaks water, does not make any ice! Continually have to defrost the ice machine to get a day's worth of ice and then breaks again. We'll never buy a samsung appliance .
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Carrie Galvan, SEA Care, March 2, 2023
A flawlessly performing refrigerator is one of the vital home appliances, ADH22. We're here to help!
A few factors can cause an ice maker not to work. If the ice maker is not making enough ice, low water pressure or a faulty water filter may be to blame. I have provided the links below to troubleshoot the ice maker.
Samsung ice maker is not making any ice:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-ice
Ice maker is not working properly:
https://www.youtube.com/watch?v=rArwTN_yhCc
When you see a pool of water (or one that froze into a sheet of ice), it can often be attributed to condensation or a spill you didn't notice. Depending on where the leak is coming from, we will show you what steps to take to find the cause and avoid it from happening again.
Water leaks in a Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
How to prevent and stop water leaks from your refrigerator?:
https://www.youtube.com/watch?v=uU6XADBosVo
You may also check page 42 of the user manual for other solutions when the ice maker is not producing ice.
https://downloadcenter.samsung.com/content/UM/201904/20190418145233589/DA68-02954A-10-190308.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you!
-Angelica
A few factors can cause an ice maker not to work. If the ice maker is not making enough ice, low water pressure or a faulty water filter may be to blame. I have provided the links below to troubleshoot the ice maker.
Samsung ice maker is not making any ice:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-ice
Ice maker is not working properly:
https://www.youtube.com/watch?v=rArwTN_yhCc
When you see a pool of water (or one that froze into a sheet of ice), it can often be attributed to condensation or a spill you didn't notice. Depending on where the leak is coming from, we will show you what steps to take to find the cause and avoid it from happening again.
Water leaks in a Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
How to prevent and stop water leaks from your refrigerator?:
https://www.youtube.com/watch?v=uU6XADBosVo
You may also check page 42 of the user manual for other solutions when the ice maker is not producing ice.
https://downloadcenter.samsung.com/content/UM/201904/20190418145233589/DA68-02954A-10-190308.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you!
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung 22.5
on November 6, 2014
Posted by: RBPHDTV
from Portland, OR
Expertise:Intermediate
All the features are excellent. Food are at the proper temperature. Had to raise the temp of the freezer to 3 degrees cause my ice cream was a little bit hard. 3 degrees is just perfect.
Pros: Bright display, Durable, Lightweight
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US