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Customer Reviews Collected from Samsung US |
Samsung - 22.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
Average Customer Rating:
3.3
Rating breakdown 194 reviews
5 Stars
80
4 Stars
27
3 Stars
16
2 Stars
12
1 Star
59
58%of customers recommend this product.
(
106 out of
184)
Customer Reviews for Samsung - 22.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
Customer Rating
1
Horrible - won't buy Samsung Refrigerator again
on November 29, 2018
Posted by: Mtnwlm
Expertise:Intermediate
4 years old --- Ice maker freezes up and has to be steamed and cleaned monthly. Rust around the dispenser -
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
2
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, March 20, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
3
Makes crackling noise randomly
on December 1, 2018
Posted by: mindraalex
from Jacksonville
Expertise:Intermediate
Bought it 11 month ago from Best Buy, the fridge is good overall but the noise started about 6 month of owning. All of the sudden it sounds like someone is pouring cold water on a hot surface but 3 times as loud. It happens 2-3 times a day. Finally I have 1 month left on my warranty so I called to set up a service but apparently they are closed Saturdays. Well see what they say when they come out. Also I hear water dripping inside the fridge which is kind of annoying even my wife said something about that, occasionally the water drips and I checked and looks like its coming from the back. I will mention this to the service tech. Also I don't really like the space inside the fridge, Its just weird nothing fits in there, I guess I will have to take couple shelves off. Also the right door has to be opened first, at least that's what it feels like. I think its too early for the unit to go south
I always recommend Samsung TVs to my customers but MAN appliances I will not
I always recommend Samsung TVs to my customers but MAN appliances I will not
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
1
Value
3
Response from Samsung USBy ^Cat, Samsung Cares, March 1, 2019
I definitely understand your concern and value your feedback. Your feedback is very important and is used to ensure improvements are made so that Samsung experience continues for all. Thank you for being an important part of the Samsung family! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible product - listen to the reviews
on December 28, 2018
Posted by: AdaminAZ
from Phoenix, Arizona
Expertise:Intermediate
I should have listened to the other reviews. This is a pretty fridge, but the functionality is terrible. The ice maker has constant problems and if you read on the web it is not just me.
My last fridge was a Samsung and it was great for 7 years and I went with the brand again. This time I spent more money only to get a lemon. This has a sticker price that should hold higher quality.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
5
Value
2
Response from Samsung USBy ^Cat, Samsung Cares, December 31, 2018
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Ice unit went out after 4 years..
on January 13, 2019
Posted by: Anonymous
from Belmont, CA
Expertise:Expert
Our fridge is 4yo.
Recently ice unit went out, I searched internet and looks like it is common problem.
Last week it is started to freeze food in fridge...
To much for 4 years old refrigerator, poor reliability.
Recently ice unit went out, I searched internet and looks like it is common problem.
Last week it is started to freeze food in fridge...
To much for 4 years old refrigerator, poor reliability.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
5
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, January 21, 2019
I know how frustrating it can be when results and expectations don't quite meet. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Here is a link http://bit.ly/2ssxImE to assist you with finding a local certified Samsung service center. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Ice Maker Issues - Don't buy
on February 4, 2019
Posted by: almostretired24
from NC
The samsung frig with french doors has ice maker issues. Until they certify they have a version that has fixed the issues, i would stay away.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
1
Value
4
Response from Samsung USBy ^Cat, Samsung Cares, February 6, 2019
almostretired24, you are a valued member of the Samsung family and your experience matters to us. Samsung is continually improving its products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Not good
on February 25, 2019
Posted by: Do not buy a samsung
from Florida
Expertise:Intermediate
I purchased 4 years - do not purchase a Samsung appliance
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, February 28, 2019
I understand how frustrating it can be when results and expectations don't quite meet. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Will never buy Samsung again, Ill explain
on March 11, 2019
Posted by: Your products are bad
from Seattle
Expertise:Intermediate
Have heard good things about Samsung so I bought this fridge, year 2 its decides to freeze up to the point the fridge is not usable, as well while waiting for service it had a catastrophic failure and water began to pour from the unit onto our hardwood floors which buckled and now we have that additional expense. So we cook most days thus we need fresh food so lost all of our food during this event as well we are no on our 2nd trouble ticket for the same thing, we get 4 times and then maybe get a credit to buy another fridge. Here is exactly why I won't buy any of there products again: I asked the tech if they tested the failed components when removing them, he said no. I asked did Samsung tell you if the failed component is truly bad when you send it back to the factory, he said no. So I asked, then how in the heck do you know what is bad? Or what the real problem is? No response... My point is if Samsung doesn't want to know or fix the problem then this is a way to do that. However they lost a good customer for life. My plan now is to buy a old fridge and have it reconditioned then I won't deal with this again, it means giving up a digital dashboard and water/ice from the door but so what. I want to go on vacation and not think about my fridge going out. Samsung you messed up, and eventually you will go down if you keep running your company like this..
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
1
Written by a customer while visiting Samsung US
Customer Rating
2
Icemaker Stinks
on March 13, 2019
Posted by: Karst
from New york
Expertise:Expert
I am very happy with the refrigerator but the icemaker is horrible. It never made very much ice. We would use ice and then have to wait a while until there was more. Now it freezes up constantly and the drawer gets stuck frozen shut. Don't recommend.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, March 18, 2019
Karst, I realize your experience has been less than ideal, and I'd like to change that. I want to help by providing these links with information that addresses your concerns:
1. Ice Bucket Is Stuck or Has a Block of Ice: http://bit.ly/2RDlMcA
2. Ice Bucket Is Stuck or Has a Block of Ice: http://bit.ly/2RDlMcA
3. Ice Maker is Not Working: http://bit.ly/2PzFPH7
Thank you for being a part of the Samsung family! ^Cat
1. Ice Bucket Is Stuck or Has a Block of Ice: http://bit.ly/2RDlMcA
2. Ice Bucket Is Stuck or Has a Block of Ice: http://bit.ly/2RDlMcA
3. Ice Maker is Not Working: http://bit.ly/2PzFPH7
Thank you for being a part of the Samsung family! ^Cat
Written by a customer while visiting Samsung US