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Customer Reviews Collected from Samsung US |
Samsung - 22.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
Average Customer Rating:
3.3
Rating breakdown 194 reviews
5 Stars
80
4 Stars
27
3 Stars
16
2 Stars
12
1 Star
59
58%of customers recommend this product.
(
106 out of
184)
Customer Reviews for Samsung - 22.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
Customer Rating
1
I would give no stars if i could!
on May 6, 2019
Posted by: GmamaG
from Manalapan, NJ
Expertise:Expert
This refrigerator is a complete piece of junk. I have only had it for 2 years and already need a new one. The ice maker stopped making ice and is completely frozen, despite defrosting it it still freezes up. Now it leaks water nonstop and doesn’t make any ice. I’ve had it repaired a few times but it is something faulty with the design. I own all Samsung appliances (washer, dryer, oven, dishwasher, refrigerator) and all of my tv’s are Samsung. I would never buy a Samsung appliance again! There are more complaints online then not about this product and i believe a class action lawsuit as well! Terrible!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, May 14, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Here is a link http://bit.ly/2ssxImE to assist you with finding a local certified Samsung service center. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Disappointment
on May 30, 2019
Posted by: RK_1
from CT
door ice dispenser/maker froze repeatedly starting @ 18 mos. hundred$ repair. tech says such calls are common. condensate drain freezes, water collects at bottom of fridge and freezes/leaks to floor.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, June 4, 2019
I realize your experience has been less than ideal, and I'd like to have the opportunity to change that. If you are still having issues with your fridge, I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1139856896.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 6387
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 6387
Written by a customer while visiting Samsung US
Customer Rating
1
Flaw in Design
on June 2, 2019
Posted by: Ron B
from Buena Park
my insurance refused to fix the ice maker. fridge is also freezing everything. a samsung design flaw that the ice maker should not be inside the fridge portion. there is an ongoing class action suit.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Ice maker
on June 14, 2019
Posted by: Vexige
ice maker starting failing shortly after warranty expired. now, only 2 years later, it is not functioning at all! according to tech, it is known samsung design problem, to which there's no solution
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, June 17, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1139919313.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 7852
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 7852
Written by a customer while visiting Samsung US
Customer Rating
1
Known issues
on June 15, 2019
Posted by: BenB67
from New York
it constantly needed to be repaired and froze up do to not draining properly. i had to have it replaced within two years. in addition, the main shelf cracked because it doesn’t have proper support.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, June 18, 2019
You are a valued member of the Samsung family and your experience matters to us. Samsung is continually improving its products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Door won't seal - Causing moisture buildup
on June 29, 2019
Posted by: Ryan N
door became warped just outside of warranty (sagging very badly). no longer seals -- i suspect it's always been this way and i just never noticed until it got real bad.
Features
4
Performance
2
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, July 2, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Here is a link http://bit.ly/2ssxImE to assist you with finding a local certified Samsung service center. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
DON'T BUY
on July 11, 2019
Posted by: whatsnottaken
from Florida
icemaker has issue and will freeze up and drip all over the inside of your fridge. buyer beware
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
3
Response from Samsung USBy ^Cat, Samsung Cares, July 17, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1140070720.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 10897
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 10897
Written by a customer while visiting Samsung US
Customer Rating
1
Do not buy
on July 16, 2019
Posted by: Krisr
from 60525
ice maker freezes chronically from design defect. class action lawsuit active.
meat /cheese drawer has a seam where shredded cheese can get stuck. french doors do not seal well
meat /cheese drawer has a seam where shredded cheese can get stuck. french doors do not seal well
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, July 19, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1140081373.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 11167
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 11167
Written by a customer while visiting Samsung US