 |
Customer Reviews Collected from Samsung US |
Samsung - 22.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
Average Customer Rating:
3.3
Rating breakdown 194 reviews
5 Stars
80
4 Stars
27
3 Stars
16
2 Stars
12
1 Star
59
58%of customers recommend this product.
(
106 out of
184)
Customer Reviews for Samsung - 22.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
Customer Rating
1
Disastrous experience
on July 18, 2019
Posted by: Zed M
from Vancouver
three years in, fridge froze everything with water, including the water dispenser. resulted in major flooding damage in kitchen and basement due to a burst pipe.six months later, same problem.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, July 30, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number # 1140138394.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 12194
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 12194
Written by a customer while visiting Samsung US
Customer Rating
3
Ice Maker
on August 1, 2019
Posted by: Beach Bum
from Kure Beach, NC
our only complaint is the ice maker. it works but the capacity is nowhere near what we need. also the ice dispenser itself is rather slow.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy ^Cat, Samsung Cares, August 5, 2019
Beach Bum, I realize your experience has been less than ideal, and I'd like to change that. I want to help by providing you this link to an article with information that addresses your concerns:
1. The ice maker is making some ice but not enough: http://bit.ly/2GKpzkR
Thank you for being a part of the Samsung family! ^Cat
1. The ice maker is making some ice but not enough: http://bit.ly/2GKpzkR
Thank you for being a part of the Samsung family! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Bad Icemaker
on August 23, 2019
Posted by: John W
from Austin, Texas
number one developed a water leak within 24 hours of delivery. number two's ice maker stopped working within four months. multiple repair attempts didn't help, i had to defrost the icemaker monthly.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, August 28, 2019
I realize your experience has been less than ideal, and I'd like to have the opportunity to change that. If you are still having issues with your ice maker, I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1140320264.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 16118
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 16118
Written by a customer while visiting Samsung US
Customer Rating
2
Worst Fridge I've ever had!
on October 16, 2019
Posted by: Scott
from So Cal
[This review was collected as part of a promotion.] absolutely the worst ice maker ever! 2 glasses of ice and it's done all day. it freezes up after 3 mo. even broke 1x and bucket cracked. needs defrosting 2x a year. terrible use of space inside
Features
2
Performance
1
Design
2
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, October 21, 2019
I realize your experience has been less than ideal, and I would like to have the opportunity to change that. If you presently experiencing issues with your ice maker, I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1140604185.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 23375
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 23375
Written by a customer while visiting Samsung US
Customer Rating
1
Do your research!
on October 26, 2019
Posted by: Tom K
stay away!! it will fail you, ice maker will freeze repeatedly, and you components will fail causing strange noises and constant reboots jeopardizing your food safety...
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, October 28, 2019
I realize your experience has been less than ideal, and I would like to have the opportunity to change that. If you presently experiencing issues with your fridge and the ice maker, I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1140634785.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 24180
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 24180
Written by a customer while visiting Samsung US
Customer Rating
1
do not buy
on June 1, 2020
Posted by: trex
[This review was collected as part of a promotion.] we have lost track of how many times we have had service calls on this refrigerator thanks to the faulty design of the icemaker.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Ty, Samsung Cares, September 24, 2020
Thank you for your feedback! ^Ty
Written by a customer while visiting Samsung US
Customer Rating
2
Disappointing Performance
on June 27, 2020
Posted by: AdamE
the ice maker does not work for more than a couple of weeks before freezing over. we've had to defrost this thing too often. it is easier to make ice the old fashioned way.
currently the fridge will not cool lower than 50 degrees. we have had to throw out $$$ in groceries.
on the positive side, the lights work, as does the freezer.
we will not buy any more samsung appliances.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
2
Response from Samsung USBy Ty, Samsung Cares, September 4, 2020
Hello! We'd love to help resolve your Samsung refrigerator concerns, so here's a troubleshooting guide https://bit.ly/3gW1C9n ^Ty
Written by a customer while visiting Samsung US
Customer Rating
1
A lemon ...
on July 4, 2020
Posted by: ABY001
[This review was collected as part of a promotion.] ice make broker down with the second year - noted a lawsuit was filed in 2017 for this very problem so not surprised. now the fan is fried and fridge cooling system has failed - repair person coming monday. meanwhile my parents fridge is still ticking with out fail for the last 30 years!
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
5
Value
1
Response from Samsung USBy Ty, Samsung Cares, September 24, 2020
We greatly appreciate your feedback! ^Ty
Written by a customer while visiting Samsung US