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Customer Reviews Collected from Samsung US |
Samsung - 22.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
Average Customer Rating:
3.3
Rating breakdown 194 reviews
5 Stars
80
4 Stars
27
3 Stars
16
2 Stars
12
1 Star
59
58%of customers recommend this product.
(
106 out of
184)
Customer Reviews for Samsung - 22.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
Customer Rating
1
Piece of Junk
on August 26, 2020
Posted by: Brian
the refrigerator broke down after only 2 years and, when all is said an done, it will have taken well over a month to get it fixed. there is only 1 approved samsung repair co. in my area and they are hard to schedule an appointment with because they are busy. no one else was able to figure out what went wrong. it turns out, after a power outage, a computer board and the compressor failed. this is crazy for an expensive appliance only 2 years old.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, August 27, 2020
We definitely appreciate you bringing this to our attention. We certainly will use this information to help us in our everlasting efforts to improve the overall customer experience. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
1
Pile of Junk
on September 27, 2020
Posted by: Haleigh
bought the fridge brand new and after 2 years of use everything is breaking. the ice maker is freezing over and i cant pull it out because its frozen into place. because the ice maker is frozen over water is leaking into the freezer and causing condesation and ice crystals to form in the freezer. before this problem the power cool function stopped working and was actually heating the inside of the fridge while trying to use it. called a repair guy for the power cool function and he “fixed” it, it now takes about an hour for it to start actually cooling the fridge. do not buy a samsung fridge unless you want to keep paying a repair guy on speed dial to fix your new refridgerator.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, September 28, 2020
We definitely appreciate you bringing this to our attention. We certainly will use this information to help us in our everlasting efforts to improve the overall customer experience. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
1
JUNK!
on December 23, 2020
Posted by: Giggy
from Grand Rapids MI
our refrigerator model# rf23hcedtsr/aa 5 year extended warranty ran out last month. our refrigerator broke down again! today 2 days before christmas. this piece of junk was worked on 5 times for 5 years. never fixed properly and they were just putting band aids on until our warranty ran out. we purchased all new samsung pieces of crap appliances 5 years ago, all had to be worked on at some time. the exception of the dishwasher that doesn't dry your dishes! what a joke stay away from samsung appliances. i will not even consider giving these to anyone i know unless they want to use them for a boat anchor! stay away!!!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, December 24, 2020
We sincerely apologize for the inconvenience this has caused. We try to meet all of our customers' expectations in quality and services and we strive off our customers' feedback in order to reach those expectations. Unfortunately, we fell short this time and hope to get a chance to redeem ourselves with you in the future. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
3
Fridge is starting to purr
on December 28, 2020
Posted by: Jeff
from Newport Beach, CA
i have had this fridge since april 2019, less than 2 years old. i do not cook much, keep mostly essentials and snacks in it. 2 weeks ago i decided to buy more food and loaded the refrigerator, not too full, but enough. it has now started to purr. i will call for maintenance, i hate that a $1800+ refrigerator needs maintenance in less than 2 years.
reason i gave a 3 star rating is up until now no trouble, and very quiet fridge. in last 2 weeks, the purring is getting louder.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
3
Value
2
Response from Samsung USBy Pat, Samsung Care, December 30, 2020
I'm happy the French Door performed relatively well for 2 years. If you have any questions about the repair process, please contact us using the information below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
this is your ticket number: 1142790087
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
this is your ticket number: 1142790087
Written by a customer while visiting Samsung US
Customer Rating
1
Ice maker fail
on July 7, 2021
Posted by: Mod42
from Salt Lake City, UT
ice maker design flaw. we paid top dollar and went out on a limb to try the sexy samsung fridge. it has been a great fridge for the most part but with a fatal flaw. the ice maker stopped working 13 months post purchase. it frezzes over and needs defrosting weekly. we turned off the ice maker and buy bagged ice now :(
Features
4
Performance
2
Design
1
Value
2
Response from Samsung USBy Pat, Samsung Care, July 8, 2021
I'm sorry you have to resort to turning off your ice maker. I can understand how frustrating that can be. We want all our customers to feel comfortable using their Samsung products to their fullest. We want to make this right in any way we can. If you would like our assistance or have any questions, please contact us by using the information below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143502070
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143502070
Written by a customer while visiting Samsung US
Customer Rating
2
Problematic Ice Maker
on July 21, 2021
Posted by: Evie
from Sanford, NC
i so wanted a samsung french door refrigerator for a long tim and finally was able to afford one. ive had my fridge now almost 4yrs now and its just been issues with the ice maker after the first year. ive been very dissatisfied and let down by the brand. my sistee bought herself a new samsung fridge and had to alreasy replace a sensor sue to issues with the ice maker. its been a while, maybe a year since ive not been able to use the ice maker. just wanted to warn others of this common issue in samsung fridges.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
3
Value
2
Response from Samsung USBy Pat, Samsung Care, July 22, 2021
We appreciate you bringing attention to this issue. I know it must have been rough for you. For customers who are experiencing problems with this ice maker, we normally suggest following the troubleshooting steps in the link here: https://www.samsung.com/us/support/troubleshooting/TSG01109344/. If the ice maker still isn't performing properly. I would suggest reaching out to your nearest service center by using the link below. Thank you. ^Pat
https://www.samsung.com/us/support/service/locations/
https://www.samsung.com/us/support/service/locations/
Written by a customer while visiting Samsung US
Customer Rating
2
Don't waste your money
on August 3, 2021
Posted by: HLustig
from Ringwood, NJ
this refrigerator has been a problem since day 1 (ok, maybe day 30). didn't make ice. we lived with it until i had enough. had service here 4 times in a year to fix. 6 month later, ice isn't working, back of the refrigerator is icing up and not cooling the refrigerator. samsung says "no known issue" but read the comments here . almost every single person has had the same issue. they even list the motor running loud and stopping on their website as a known issue. how much money should we continue to pay. 5 years old and this is trash. buyer beware!
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, August 4, 2021
I can only imagine what you are going through. I'm sure it can't be easy dealing with a unit that is failing. We try to meet all of our customers' expectations in quality and services and we strive off our customers' feedback in order to reach those expectations. Unfortunately, we fell short this time and hope to get a chance to redeem ourselves with you in the future. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
1
Doesn't get cold. Ice Maker Freezes up.
on September 10, 2021
Posted by: Stephen
from Alexandria, VA
piece of junk. i have the temperature set on 33 degrees and the coldest it will get is about 45.
the ice maker freezes up every other month and i have to take it apart and blow it with a hair drier.
avoid samsung refrigerators!!
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
2
Response from Samsung USBy Pat, Samsung Care, September 13, 2021
I understand your concern and we would be more than happy to assist you. If you would like to continue to troubleshoot the unit, you can do so by using this link: https://bit.ly/3iyUIKl. If you would like to contact us, please do so by using one of the methods below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
This is your ticket number: 1143696093
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
This is your ticket number: 1143696093
Written by a customer while visiting Samsung US