 |
Customer Reviews Collected from Samsung US |
Samsung - 22.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
Average Customer Rating:
3.3
Rating breakdown 194 reviews
5 Stars
80
4 Stars
27
3 Stars
16
2 Stars
12
1 Star
59
58%of customers recommend this product.
(
106 out of
184)
Customer Reviews for Samsung - 22.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
Customer Rating
1
LEAKS WATER AND AUTOMATIC ICE MAKER IS A NIGHTMARE
on November 4, 2022
Posted by: KATT
DO NOT PURCHASE A SAMSUNG REFRIGERATOR THE ICE MAKER HAS NEVER WORKED TWO MONTHS FOLLOWING THE PURCHASE OF THIS REFRIGERATOR.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Carrie Galvan, SEA Care, November 7, 2022
Thank you for taking the time to share your experience, KATT. We included links below to help you with your refrigerator.
Through these links, we'll show you what to do to determine the source of the leak and possibly prevent it from happening again:
https://www.youtube.com/watch?v=uU6XADBosVo
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
Please see the links below for information on how to get your ice maker to properly work:
https://youtu.be/heJu7r3JqNc
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa
Through these links, we'll show you what to do to determine the source of the leak and possibly prevent it from happening again:
https://www.youtube.com/watch?v=uU6XADBosVo
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
Please see the links below for information on how to get your ice maker to properly work:
https://youtu.be/heJu7r3JqNc
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa
Written by a customer while visiting Samsung US
Customer Rating
1
Do not buy
on November 14, 2022
Posted by: Shane
Ice maker is stuck all the time after the warranty ran out. Searched internet and found that it is common in this model. Don't buy. It is a big headache!
Response from Samsung USBy Carrie Galvan, SEA Care, November 14, 2022
Good to read your review, Shane. Let's go ahead and check your ice maker and see why it was stuck.
If your ice bucket is stuck and won't come out, don't try to force it too hard. A little gentle wiggle should be all you need to shake it loose. Please see this link for details.
Ice bucket is stuck or has a block of ice - Samsung https://www.samsung.com/us/support/troubleshooting/TSG01001791/
I highly recommend visiting this link for the reference guide:
Test or reset your Samsung ice maker
https://www.samsung.com/us/support/troubleshooting/TSG01207806
How to maintain the ice maker in your Samsung refrigerator | Samsung US
https://www.youtube.com/watch?v=EsbHtpc1ak4
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
If your ice bucket is stuck and won't come out, don't try to force it too hard. A little gentle wiggle should be all you need to shake it loose. Please see this link for details.
Ice bucket is stuck or has a block of ice - Samsung https://www.samsung.com/us/support/troubleshooting/TSG01001791/
I highly recommend visiting this link for the reference guide:
Test or reset your Samsung ice maker
https://www.samsung.com/us/support/troubleshooting/TSG01207806
How to maintain the ice maker in your Samsung refrigerator | Samsung US
https://www.youtube.com/watch?v=EsbHtpc1ak4
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
1
Very bad design
on December 21, 2022
Posted by: Anonymous
from Oregon
Can't believe they are still selling this. The back of the evaporator cover freezes which stops the fan.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Chrystel Mae, Samsung Care, December 27, 2022
Hello There,
We're here to assist you with your fridge. We recommend following the links below to get your refrigerator running smoothly.
Moisture forms in the fridge when warm air enters through a door left open, warm or hot items are stored inside, or compartments are not sealing correctly. When moisture freezes, it becomes to frost. Learn more from these details.
Frost forms in the refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-in-the-freezer-or-refrigerator
Items freezing in the fridge compartment:
https://www.samsung.com/us/support/troubleshooting/TSG01001030/
My Samsung refrigerator is too cold:
https://www.youtube.com/watch?v=40o6rKjU9UM
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145286189, to help our team pull up your information.
Have a great day!
^Chrystel
We're here to assist you with your fridge. We recommend following the links below to get your refrigerator running smoothly.
Moisture forms in the fridge when warm air enters through a door left open, warm or hot items are stored inside, or compartments are not sealing correctly. When moisture freezes, it becomes to frost. Learn more from these details.
Frost forms in the refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-in-the-freezer-or-refrigerator
Items freezing in the fridge compartment:
https://www.samsung.com/us/support/troubleshooting/TSG01001030/
My Samsung refrigerator is too cold:
https://www.youtube.com/watch?v=40o6rKjU9UM
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145286189, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
1
Don’t buy this model!
on July 3, 2023
Posted by: TheTildog
This fridge came with the house which we bought. Overall, we liked the fridge, however the ice maker was frequently fouling up with ice. I eventually learned Samsung was repairing the ice maker for free and I arranged for someone to come out and replace it at no charge. Everything worked fine for about a year and then not only did the ice maker start freezing up and jamming again, the lower pull-out tray started forming ice beneath it making the tray very difficult to pull out. We now routinely pull out the tray and use a metal spatula to pop out the frozen lake of ice on the bottom. Presently the ice maker is not in use because we can’t even pull the tray out due to ice blockage. My wife is back to using individual ice trays in the lower freezer. I’ll try calling Samsung again…but I wonder if they will send someone out again for free since it was already “fixed” once before…
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
1
Response from Samsung USBy Angelica, Samsung Care, July 10, 2023
Greetings,
We're ready to assist with your Samsung refrigerator.
We recommend checking the link for information on what to do when the ice maker freezes over. Please browse the guide until the latter part.
The ice bucket is stuck or has a block of ice:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145996615) to help our team pull up your information when you message us.
Thank you.
-Angelica
We're ready to assist with your Samsung refrigerator.
We recommend checking the link for information on what to do when the ice maker freezes over. Please browse the guide until the latter part.
The ice bucket is stuck or has a block of ice:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145996615) to help our team pull up your information when you message us.
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
skip
on July 6, 2023
Posted by: pass
garbage do not waste time/money...................
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
3
Value
1
Response from Samsung USBy Carrie Galvan, SEA Care, July 10, 2023
Hello,
We want to understand more about what happened with your Samsung refrigerator.
You may contact our Support Team via the link below to speak with a live representative to better assist you.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
We want to understand more about what happened with your Samsung refrigerator.
You may contact our Support Team via the link below to speak with a live representative to better assist you.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
Poor ice maker
on August 3, 2023
Posted by: Mona
from Tarpon Springs Fl
Ice maker is a nightmare. Bought the part that was supposed to alleviate the freezing problem but it made no difference. It takes forever to make a few cubes.
No, I would not recommend this to a friend.
Performance
1
Design
1
Value
1
Response from Samsung USBy Ernest, Customer care, August 8, 2023
We know the importance of having ice ready for your beverages, Mona. Let's go ahead and get the details you need to ensure your ice maker's performance.
I have provided a link below that will help maximize your ice maker's performance. Please watch the video and check the hyperlinks for more details on how to get the best result from your ice maker.
Ice maker not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-is-making-some-ice-but-not-enough
Should you need more assistance with the refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146120212) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
I have provided a link below that will help maximize your ice maker's performance. Please watch the video and check the hyperlinks for more details on how to get the best result from your ice maker.
Ice maker not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-is-making-some-ice-but-not-enough
Should you need more assistance with the refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146120212) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Written by a customer while visiting Samsung US
Customer Rating
1
The ice maker will never stop breaking
on December 26, 2023
Posted by: Bloopfish312
Ever since we purchased this fridge it has need repairs. We have had the ice maker fixed ten times, and they usually had to replace it. There is a class action lawsuit due to this defect, and even with a new ice maker it still breaks. It has been one of the worst purchases we have ever made, and I would not recommend it at all.
Response from Samsung USBy Samsung Care, January 2, 2024
Greetings!
We empathize with you on your experience with the ice maker of this Samsung refrigerator model. We want to speak with you directly to provide support about the ice maker.
To better assist you and to collect more details, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146688304 to help our team pull up your information.
Leo
We empathize with you on your experience with the ice maker of this Samsung refrigerator model. We want to speak with you directly to provide support about the ice maker.
To better assist you and to collect more details, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146688304 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
1
Poor icemaker
on January 8, 2024
Posted by: SPtl
from Richmond Hill
This is my second refrigerator, same model in the last 12 years. The first one started collecting ice at thff ed bottom and the new one the icemaker has stopped working after 3-4 years
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
2
Response from Samsung USBy Rainly, Samsung Care, January 11, 2024
Greetings,
We know how essential ready-made ice is to our home. Let us provide steps to help you improve your ice maker.
Below is the link to help you with ice maker issues. Please select the radio button that fits your ice maker experience, watch the full video, follow the steps, and click on all embedded words inside the article.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146724030, which will help our team pull up your information.
^Rainly
We know how essential ready-made ice is to our home. Let us provide steps to help you improve your ice maker.
Below is the link to help you with ice maker issues. Please select the radio button that fits your ice maker experience, watch the full video, follow the steps, and click on all embedded words inside the article.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146724030, which will help our team pull up your information.
^Rainly
Written by a customer while visiting Samsung US