 |
Customer Reviews Collected from Samsung US |
Samsung - 22.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
Average Customer Rating:
3.3
Rating breakdown 194 reviews
5 Stars
80
4 Stars
27
3 Stars
16
2 Stars
12
1 Star
59
58%of customers recommend this product.
(
106 out of
184)
Customer Reviews for Samsung - 22.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
Customer Rating
5
I love my new fridge
on December 14, 2016
Posted by: Didi524
from New jersey
Expertise:Intermediate
I always had a top freezer refrigerator and wanted to try the French door style with a bottom drawer freezer. Wow!! I love it. I know what is in my fridge and usually open only one door to quickly grab something. It's a pleasure. Also, the double freezer drawer makes it easy to get everyday items stored in the top drawer. I use the bottom drawer for storage.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love The Ice!
on December 20, 2016
Posted by: BeckyBebe
from Seattle, WA, USA
Expertise:Intermediate
I have had this fridge for a short period of time but am really happy with the purchase, the features and the ICE! I'm an ice junkie - I really love the little balls of ice that come out of commercial machines. The ice from this fridge is perfect for me because when you bite into the ice, it breaks apart. Some might feel the ice is too white, but that's what makes it a "softer" ice. I'm thinking there is a way to make it more clear and hard, but that is NOT what I want.
I like the layout inside and find it pretty nice for my needs. Not a lot of door rack space but sufficient for me. I think Samsung makes a good product.
Pros: matches the stainless on my non-samsung dishwasher, quiet operation, good interior lighting
Cons: not feeling any cons
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Ice Maker is Poor Design
on January 23, 2017
Posted by: smjjm
from St. Louis, MO, USA
Expertise:Expert
1. The ice maker does not produce enough ice.
2. The internal components frost over and ice gets stuck. Stops producing ice frequently (weekly).
3. When you press for ice water squirts out first.
4. Problems started one year after purchase.
5. Had it serviced and problem continues.
6. Motor for ice maker makes a loud noise.
2. The internal components frost over and ice gets stuck. Stops producing ice frequently (weekly).
3. When you press for ice water squirts out first.
4. Problems started one year after purchase.
5. Had it serviced and problem continues.
6. Motor for ice maker makes a loud noise.
Cons: Poor quality
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
1
Value
1
Response from Samsung USBy ROSSINI, Customer Care, June 13, 2022
Hello smjjm,
Thank you for reaching out.
We appreciate your patience in dealing with the situation that you're having right now with your product.
Please know that we value your feedback and we will continuously work on improving the quality of products we offer.
I recommend following the steps in these links to help you with this issue.
Understand the noises coming from your Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Samsung refrigerator error codes
https://www.samsung.com/us/support/troubleshooting/TSG01003409/
How to reset your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00087902/
Ice maker not working
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Cooling issues with Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Ice bucket is stuck or has block of Ice
https://www.samsung.com/us/support/troubleshooting/TSG01001791
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care:1800-7267-864
We look forward to doing business with you again. Have a great day!
Reference number:
1144593899
^^Ross
Thank you for reaching out.
We appreciate your patience in dealing with the situation that you're having right now with your product.
Please know that we value your feedback and we will continuously work on improving the quality of products we offer.
I recommend following the steps in these links to help you with this issue.
Understand the noises coming from your Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Samsung refrigerator error codes
https://www.samsung.com/us/support/troubleshooting/TSG01003409/
How to reset your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00087902/
Ice maker not working
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Cooling issues with Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Ice bucket is stuck or has block of Ice
https://www.samsung.com/us/support/troubleshooting/TSG01001791
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care:1800-7267-864
We look forward to doing business with you again. Have a great day!
Reference number:
1144593899
^^Ross
Written by a customer while visiting Samsung US
Customer Rating
3
Multiple failures in ice maker
on January 30, 2017
Posted by: KINGSon80
from Tennessee, USA
I have owned the counter depth refrigerator for 1 year and 8 months. We have had the ice maker worked on MONTHLY since August 2016 a total of 5 service claims. The ice maker is still Having the same exact issue. We are awaiting the warranty center to resolve the issue. The last service repairman states the ice maker was "unrepairable"! NOT ACCEPTABLE.
I WOULD NOT RECOMMEND THIS REFRIGERATOR AT ALL!!!
Model #RF23HCEDBSR/AA
I WOULD NOT RECOMMEND THIS REFRIGERATOR AT ALL!!!
Model #RF23HCEDBSR/AA
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
3
Value
2
Response from Samsung USBy ROSSINI, Customer Care, August 2, 2022
Hello KINGSon80,
First, I apologize for your experience with our Samsung 23 cu. ft. French Door Refrigerator in Stainless Steel. We appreciate you reaching out to share your experience, especially about your issue with the ice maker. It's not our standard, and I understand your disappointment with the problem.
To help you with this, I am providing these links to guide you on the issue.
The ice maker is not working https://www.samsung.com/us/support/troubleshooting/TSG01001012/.
Samsung refrigerator error codes https://www.samsung.com/us/support/troubleshooting/TSG01003409/
How to reset your Samsung refrigerator https://www.samsung.com/us/support/answer/ANS00087902/
For warranty Coverage:
https://www.samsung.com/us/support/service/warranty/RF23HCEDBSR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number:
1144758483
Thank you for choosing Samsung. Have a great day.
^^Ross
First, I apologize for your experience with our Samsung 23 cu. ft. French Door Refrigerator in Stainless Steel. We appreciate you reaching out to share your experience, especially about your issue with the ice maker. It's not our standard, and I understand your disappointment with the problem.
To help you with this, I am providing these links to guide you on the issue.
The ice maker is not working https://www.samsung.com/us/support/troubleshooting/TSG01001012/.
Samsung refrigerator error codes https://www.samsung.com/us/support/troubleshooting/TSG01003409/
How to reset your Samsung refrigerator https://www.samsung.com/us/support/answer/ANS00087902/
For warranty Coverage:
https://www.samsung.com/us/support/service/warranty/RF23HCEDBSR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number:
1144758483
Thank you for choosing Samsung. Have a great day.
^^Ross
Written by a customer while visiting Samsung US
Customer Rating
1
Do Not BUY
on July 24, 2018
Posted by: Big D
from Los ANgeles
Fridge is a little over 3 years old just broke down on me for the 3rd time in 3 months. unit frezzes up then motor dies.
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
3
Value
2
Response from Samsung USBy Trisha, Samsung Care, May 26, 2022
Hi Big D,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using Samsung products. We apologize for the inconvenience of the refrigerator not working properly. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
Cooling issues with the refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
The refrigerator has no power:
https://www.samsung.com/us/support/troubleshooting/TSG01109708/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF23HCEDBSR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144540416
Thank you for choosing Samsung. Have a great day.
-Trisha-
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using Samsung products. We apologize for the inconvenience of the refrigerator not working properly. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
Cooling issues with the refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
The refrigerator has no power:
https://www.samsung.com/us/support/troubleshooting/TSG01109708/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF23HCEDBSR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144540416
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
1
Ice Maker Breaks as soon as Warranty Ends
on August 19, 2018
Posted by: DisappointedBuyer77
from Suffolk, VA
Expertise:Intermediate
We enjoyed this refrigerator very much for the first year or so of owning it. It is attractive and the interior is versatile. However, after owning it for just over a year, the ice maker stopped working. It freezes over inside and then cannot make or release ice. For a while, we could fix it by resetting the ice maker... Which we began to have to do with increasing frequency - multiple times a week. A quick search online reveals that this is not an isolated problem. If you purchase this refrigerator, go ahead and start saving for the repairs you'll need in a year or so!
Cons: Poor quality, Did not meet expectations
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy Angelica, Samsung Care, April 25, 2022
Hello,
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung refrigerator's ice maker stopped working, froze inside, and cannot make or release the ice. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is the link to the troubleshooting guide you can try when your Samsung refrigerator's ice maker is not working.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
The links below contain a troubleshooting guide to try with the freezing issue.
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
https://www.samsung.com/us/support/troubleshooting/TSG01203469/
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/RF23HCEDBSR/AA
For further assistance, do not hesitate to reach out via our Support Channels below should you wish to speak with a live representative:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144439211
-Angelica
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung refrigerator's ice maker stopped working, froze inside, and cannot make or release the ice. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is the link to the troubleshooting guide you can try when your Samsung refrigerator's ice maker is not working.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
The links below contain a troubleshooting guide to try with the freezing issue.
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
https://www.samsung.com/us/support/troubleshooting/TSG01203469/
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/RF23HCEDBSR/AA
For further assistance, do not hesitate to reach out via our Support Channels below should you wish to speak with a live representative:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144439211
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
Ice maker problem
on February 23, 2019
Posted by: shkat
from Mount Prospect, IL
Expertise:Intermediate
I’ve owned this for about four years. About six months ago the icemaker stopped working. At this point I need to deice the icemaker with a hairdryer to get it to work again. I need to do this every two weeks. There is no fix for this. Read the Samsung community boards before purchasing. It’s a big problem.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
2
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, February 26, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and see how I can assist you. Please feel free to reach out to me directly via one of the following options and reference ticket number #1139242269.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
do not buy this!
on August 22, 2019
Posted by: KK23
do not waste your money. the icemaker freezes up at least every other week. you'll tear your hands up trying to break the ice out so it will start "making ice" (all 3 pieces it produces) again.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, August 23, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1140284846.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 15363
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 15363
Written by a customer while visiting Samsung US