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Customer Reviews Collected from frigidaire.com |
Frigidaire - 22.6 Cu. Ft. Side-by-Side Refrigerator - Stainless Steel
Average Customer Rating:
4
Rating breakdown 571 reviews
5 Stars
274
4 Stars
160
3 Stars
62
2 Stars
32
1 Star
43
79%of customers recommend this product.
(
436 out of
550)
Customer Reviews for Frigidaire - 22.6 Cu. Ft. Side-by-Side Refrigerator - Stainless Steel
Customer Rating
1
Worst appliance we have ever owned.
on June 10, 2019
Posted by: HeavyC
from Sebring Ohio
We bought this appliance April of 2016. It has been the noisiest, loudest weird sounds coming from within. We can get past that, but we now have water dripping out of the freezer door. this is the 4th time this has happened each time we have to empty the freezer out and defrost it. There have been large chunks of ice under the bins on the freezer side. The drain is not allowing water to evaporate. We have taken the inside apart and had to use a hair dryer to defrost the back panel because it is not defrosting and functioning properly.
No, I would not recommend this to a friend.
Response from frigidaire.comBy R'Shaye, Online Outreach Specialist, June 14, 2019
Hello, HeavyC.
Thank you for connecting with us regarding your refrigerator. We understand your concerns. We apologize your experience has been less than great. We welcome all feedback as an opportunity to grow. We recommend having an authorized service provider properly diagnose your refrigerator. This will help gain a clearer understanding of your concerns. Please visit this link https://www.frigidaire.com/Owner-Center/Service--Repair/ to locate a local service provider. Should you need additional assistance, please call our Customer Care Team at 1-800-374-4432 Mon-Fri, 8:30 am - 8 pm EST.
Regards,
R'Shaye
Thank you for connecting with us regarding your refrigerator. We understand your concerns. We apologize your experience has been less than great. We welcome all feedback as an opportunity to grow. We recommend having an authorized service provider properly diagnose your refrigerator. This will help gain a clearer understanding of your concerns. Please visit this link https://www.frigidaire.com/Owner-Center/Service--Repair/ to locate a local service provider. Should you need additional assistance, please call our Customer Care Team at 1-800-374-4432 Mon-Fri, 8:30 am - 8 pm EST.
Regards,
R'Shaye
Written by a customer while visiting frigidaire.com
Customer Rating
3
Not holding up
on June 26, 2019
Posted by: Wvnanny
from West Virginia
[This review was collected as part of a promotion.] Had this frig 3 years falling apart on the inside.Parts just plastic is very expensive.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, July 8, 2019
Hello Wvnanny. Thank you for taking the time to provide feedback on your experience and your refrigerator. As we strive to produce high-quality products and services for deserving consumers like you, we would like to assure you we capture all consumer feedback to enhance Frigidaire’s overall operations and quality. We do apologize for any inconvenience you have incurred with these concerns. Should you have any questions or concerns that you would like to review in more detail, please contact us directly. Our team may be reached by calling 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST). Kindly, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
4
Excellent features
on September 3, 2019
Posted by: Nikki01886
[This review was collected as part of a promotion.] I bought this refrigerator about 2 months ago and really enjoy the settings that are easy to use
Written by a customer while visiting frigidaire.com
Customer Rating
4
Great features
on November 1, 2019
Posted by: Duane50
[This review was collected as part of a promotion.] I brought my refrigerator about a month ago and we r very happy with it
Written by a customer while visiting frigidaire.com
Customer Rating
1
Within 4 years stopped working
on December 31, 2019
Posted by: EngineerMom
Our fridge is only 4.5 years used and last year water and ice dispensing stopped working. Cost to fix it wasnt worth features. This year the fridge is freezing and we are stuck now either purchasing a brand new fridge for full cost or fixing this damaged one and hoping it will last after additional $500+ in technical parts and labour. I dont recommend purchasing it.
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, January 7, 2020
Hello EngineerMom.
We want to personally thank you for sharing your feedback and your personal interactions with the appliance. We deeply regret to hear that your ownership thus far has not been satisfactory. This is absolutely not the experience we wish upon any of our consumers. Would you mind contacting us directly so that we may review your concerns further and work on a resolution for you? Our team may be reached by calling 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST) Kindly, Anna
We want to personally thank you for sharing your feedback and your personal interactions with the appliance. We deeply regret to hear that your ownership thus far has not been satisfactory. This is absolutely not the experience we wish upon any of our consumers. Would you mind contacting us directly so that we may review your concerns further and work on a resolution for you? Our team may be reached by calling 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST) Kindly, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
1
poor quality
on May 20, 2020
Posted by: KimB813
I have had this for a while, the shell inside cracked within a year, we have had to have bins for the door replaced a few times but under warranty. Now I am having a hard time finding bins to replace them again. The outside has rust spots from the water dispenser. We bought this because we had a small space to fit a side by side. We will never buy a Frigidaire appliance again.
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, May 29, 2020
Hello KimB813.
Thank you for taking the time to share your feedback with us. One of our highest goals is customer satisfaction and your feedback will help us understand our strengths and identify areas for growth. We are terribly sorry that your experience has not been completely positive.
If you would to speak about these matters with us directly, please give our customer service team a call at 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST) or via Live Chat at Frigidaire.com.
Kindly, Anna
Thank you for taking the time to share your feedback with us. One of our highest goals is customer satisfaction and your feedback will help us understand our strengths and identify areas for growth. We are terribly sorry that your experience has not been completely positive.
If you would to speak about these matters with us directly, please give our customer service team a call at 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST) or via Live Chat at Frigidaire.com.
Kindly, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great features for the size
on June 2, 2020
Posted by: RickDawg21
[This review was collected as part of a promotion.] I bought this a month ago but knowing if it would fit the best with my kitchen set up. It did not disappoint.
Written by a customer while visiting frigidaire.com
Customer Rating
3
lot of issue after 6 six years..
on June 18, 2020
Posted by: rajbhas
I bought this 6 yrs ago. it was good but one fine day after 6 yrs.. started giving issue (damper failed, defrost not working @ freezer side )... not sure it is really issue of product or maximum life time for these product is 6 yrs.. not sure.. neighbors boy competitive company product at the same time. doesn;t have any issue other than filter changes..
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, June 24, 2020
Hello, rajbhas!
Thank you for your review. We are sorry to hear that you are not pleased with your Frigidaire refrigerator. Rest assured, we make every effort to manufacture quality products and your concerns have not gone unnoticed. Our design and engineer teams are constantly monitoring out brand pages for feedback such as yours for future reference. Should you need further assistance, please feel free to chat with us online or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm. -Katrina
Thank you for your review. We are sorry to hear that you are not pleased with your Frigidaire refrigerator. Rest assured, we make every effort to manufacture quality products and your concerns have not gone unnoticed. Our design and engineer teams are constantly monitoring out brand pages for feedback such as yours for future reference. Should you need further assistance, please feel free to chat with us online or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm. -Katrina
Written by a customer while visiting frigidaire.com