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Customer Reviews Collected from Samsung US |
Samsung - 7.4 Cu. Ft. 9-Cycle Electric Dryer - White
Average Customer Rating:
4.4
Rating breakdown 414 reviews
5 Stars
296
4 Stars
64
3 Stars
16
2 Stars
11
1 Star
27
89%of customers recommend this product.
(
355 out of
398)
Customer Reviews for Samsung - 7.4 Cu. Ft. 9-Cycle Electric Dryer - White
Customer Rating
2
Great dryer while it worked...
on October 31, 2018
Posted by: natedull
from Dayton, OH
Expertise:Intermediate
I bought this dryer in November of 2016 and it worked great for a little over a year. It eventually stopped heating up which seems to be a common issue according to other reviews. Unfortunately it's out of warranty so I'll eventually call a repair man when I have the extra money. Until then I will be drying our clothes at the laundromat. They need to fix this issue in future models.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
2
Response from Samsung USBy Trisha, Samsung Care, April 5, 2022
Hi natedull,
We appreciate you reaching out regarding your inconvenience with our Samsung Dryer and we know how important dryers are especially if we are doing our laundry. If your dryer has weak heat and runs for a long time or doesn't dry clothes, that could also be a blocked vent. We apologize for what happened and don't worry we will surely notate your feedback about this matter.
I highly recommend visiting these links for basic troubleshooting steps:
Clothes are not dry after using the Samsung dryer:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
You may check this link for future reference to reduce unnecessary repairs over the dryer's lifetime.
https://www.samsung.com/us/support/answer/ANS00050526/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DV45H7000EW/A2
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144370102
Thank you for choosing Samsung. Have a great day.
-Trisha-
We appreciate you reaching out regarding your inconvenience with our Samsung Dryer and we know how important dryers are especially if we are doing our laundry. If your dryer has weak heat and runs for a long time or doesn't dry clothes, that could also be a blocked vent. We apologize for what happened and don't worry we will surely notate your feedback about this matter.
I highly recommend visiting these links for basic troubleshooting steps:
Clothes are not dry after using the Samsung dryer:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
You may check this link for future reference to reduce unnecessary repairs over the dryer's lifetime.
https://www.samsung.com/us/support/answer/ANS00050526/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DV45H7000EW/A2
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144370102
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
5
SMART AND QUIET
on July 22, 2014
Posted by: FRUITYUS4
from Wellsville, NY 14895, USA
Expertise:Intermediate
THIS IS A GREAT DRYER, I LOVE ALL THE DIFFERENT OPTIONS. THE MOISTURE SENSOR IS GREAT, I NEEDED TO GET SOME WRINKLES OUT SO I PUT IT ON QUICK DRY AND THE TIMER SHOWED 34 MINUTES AND IN A FEW MINUTS IT WAS DOWN TO 1 MINUTE... SENSED THAT THERE WAS NO MOISTURE IN THE CLOTHES AND DIDN'T WASTE MY ELECTRIC BY RUNNING LONGER THAN NEEDED, AND THE CLOTHES WEREN'T WRINKLED. LOVE IT.
Pros: large, quiet
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Product
on June 19, 2014
Posted by: sweetangel314
Expertise:Expert
This is an awesome product, I would recommend this one to anyone that wants a fancy dryer for cheaper price. It drys your clothes perfectly not too hot at all. Love it!!
Pros: Bright display, Inexpensive, Durable, Lightweight
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best choice I ever made.
on September 1, 2014
Posted by: Dalia
from Tropic
Expertise:Intermediate
Is roomy and quiet. The look is stylish. Is an awesome looking machine. Too bad is sitting in a laundry room. I wouldn't mind if it was in view for everyone to see.
Pros: Durable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Does the job
on November 1, 2018
Posted by: Summerlovin6
from Indianapolis
Expertise:Intermediate
[This review was collected as part of a promotion.] Works well enough. Was really happy with it but the hearing element died so quickly and cost almost as much to replace as the dryer cost. Haven't had any problems since though.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
5
Value
4
Response from Samsung USBy Angelica, Samsung Care, May 25, 2022
Hello Summerlovin6,
Thank you very much for your feedback on our products. Should you need support in the future, please don’t hesitate to reach out to us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you, and stay safe!
Your Reference Ticket Number: 1144538589
-Angelica
Thank you very much for your feedback on our products. Should you need support in the future, please don’t hesitate to reach out to us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you, and stay safe!
Your Reference Ticket Number: 1144538589
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
5
Surprised
on March 10, 2015
Posted by: MommyTo3LilMen
from Ada, Ok
Expertise:Beginner
I have had my whirlpool set since 1999 but deciding to finally upgrade after 16 years was hard but needed since my family has grown by three more since then. It did take us some time to figure out the weight to dry ratio or the correct setting to put it on to dry a small load but after about a week we finally felt confident in our purchase and are very happy. It doesn't take me turning the dryer back on two or more times to dry a full load so efficient . Absolutely love my purchase
Pros: Bright display, Inexpensive, Durable, Realistic color
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The Samsung dryer is a quqlity product
on March 12, 2015
Posted by: GPugh
from Kentucky
Expertise:Intermediate
I never knew how outdated and poorly my old dryer worked until we bought the new Samsung dryer.
Pros: Bright display, Durable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Has good points and bad points
on April 27, 2015
Posted by: concernedcitizen
I like the fact that this machine has a big drying drum and plenty of settings to set desired time but I have a big problem with the lint trap. Lint goes in the trap on both sides and blows out when removing it. I'm always cleaning dryer lint up in the whole laundry room.
Pros: Inexpensive, quiet
Features
4
Performance
3
Design
3
Value
4
Response from Samsung USBy Chrystel, Samsung Care, August 10, 2022
Hi There,
Thank you for bringing this to our attention. We understand you're concerned with your Electric Dryer, as the lint filter blows out when removed. This is not the experience we want you to have. Please know that we value your feedback, and we will continue working on improving the quality of the products we offer.
Kindly check out this link on how to clean your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00050526/
Clean the Lint Filter on your Samsung Dryer:
https://www.youtube.com/watch?v=T5En60U_Uao
In case of repairs will be needed, please take note of the warranty coverage:
https://www.samsung.com/us/support/service/warranty/DV45H7000EW/A2
One (1) year parts and labor
Should you need assistance, you may reach us via the following for immediate support:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144784838
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US