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Customer Reviews Collected from Samsung US |
Samsung - 4.8 Cu. Ft. 11-Cycle High-Efficiency Top-Loading Washer - White
Average Customer Rating:
4.6
Rating breakdown 594 reviews
5 Stars
425
4 Stars
121
3 Stars
20
2 Stars
9
1 Star
19
92%of customers recommend this product.
(
539 out of
585)
Customer Reviews for Samsung - 4.8 Cu. Ft. 11-Cycle High-Efficiency Top-Loading Washer - White
Customer Rating
5
Replacement for recalled washer
on February 3, 2017
Posted by: Rotary63
from Sayre, PA 18840, USA
Expertise:Intermediate
As title says this is a replacement for a 6 year old washer(We had no problem with recalled washer) but thought we would update. to this machine. It is easy to use, quiet, and does a great job. It offers a notice to run the "self clean" after a set # of loads. We always run the cleaning cycle on 1st of the month and keeps machine fresh and clean!! We bought from a local store that is a approved dealer and there price was as good as "Big Box" stores included delivery, set up, and scrapping of old machine.
Pros: Durable, works great!!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This product work great .
on February 3, 2017
Posted by: Vpdog
from Richmond, VA, USA
This product has great features ,ease to use and meets my needs.
Pros: Bright display, Inexpensive, Lightweight
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
I hope the third time is a charm...
on February 5, 2017
Posted by: Anonymous
from Orlando, Florida area
I purchased the original washer/dryer set in November 2015. No problems with the dryer. The original washer was recalled and I chose to exchange it with the same exact unit with the second unit being delivered in January 2017. I washed one load the same day of delivery of the second replacement unit and the machine was extremely loud, the drum was off balance and a rod shook loose onto the floor. The third same exact unit was delivered (under warranty) a week later. I sure hope I don't have problems with the third washer.
Pros: Bright display, Realistic color
Cons: Did not meet expectations, Poor quality
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
1
Response from Samsung USBy ROSSINI, Customer Care, June 10, 2022
Hello MikeMetcalf,
We appreciate your patience in dealing with the situation that you're having right now with your product. and we sincerely apologize for any inconvenience this may have caused.
Please know that we value your feedback and we will continuously work on improving the quality of the products we offer.
Your issue is something we can improve with the steps provided in these links:
Samsung washing machine is noisy
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
Cycles, settings, and features on your Samsung Washing machine
https://www.samsung.com/us/support/answer/ANS00061937/
How to reset your washing machine
https://www.samsung.com/us/support/answer/ANS00087882/
Samsung washing machine error codes
https://www.samsung.com/us/support/troubleshooting/TSG01002001/
If you need additional assistance you may reach us via the following links.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number: 1144588645
Thank you for choosing Samsung.
^Ross
We appreciate your patience in dealing with the situation that you're having right now with your product. and we sincerely apologize for any inconvenience this may have caused.
Please know that we value your feedback and we will continuously work on improving the quality of the products we offer.
Your issue is something we can improve with the steps provided in these links:
Samsung washing machine is noisy
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
Cycles, settings, and features on your Samsung Washing machine
https://www.samsung.com/us/support/answer/ANS00061937/
How to reset your washing machine
https://www.samsung.com/us/support/answer/ANS00087882/
Samsung washing machine error codes
https://www.samsung.com/us/support/troubleshooting/TSG01002001/
If you need additional assistance you may reach us via the following links.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number: 1144588645
Thank you for choosing Samsung.
^Ross
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing
on February 5, 2017
Posted by: darlow622
Expertise:Intermediate
What an amazing product. The choices are endless and actually love to do laundry with this machine.
Pros: Bright display, Durable, Inexpensive
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Works great
on February 6, 2017
Posted by: Jayrodizzle
This samsung top loading washing machine is great. It sure beats our last really old washer. It does what it claims to do.
Pros: Inexpensive
Cons: hard to reach bottom
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
It Just stopped working
on February 6, 2017
Posted by: ALJames
from St. Louis, MO, USA
Expertise:Intermediate
It worked well for the short time I owned this product and just stopped getting hot like the heat element gone out. But the dryer I had before lasted over 5 years and was still working when I got rid of.
Pros: Bright display, Built-in speakers
Cons: Poor quality, less than year and already broken
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
3
Value
3
Response from Samsung USBy ROSSINI, Customer Care, June 30, 2022
Hi ALJames,
Thank you for reaching
out to us and we are glad to know that you are using Samsung products. We apologize for the inconvenience of the dryer not working properly. We understand how important dryers are especially if we are doing some laundry during our busy schedules. Don't worry, will surely notate your feedback about this matter for a better product in the future.
Let me share with you the warranty coverage of your product for possible repair or replacement.
https://www.samsung.com/us/support/service/warranty/WA45H7000AW/A2
In case you need Samsung parts, you may purchase it here.
https://www.samsungparts.com/Default.aspx
For additional assistance needed, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number:
1144652592
Thank you for choosing Samsung. Have a great day.
^^Ross
Thank you for reaching
out to us and we are glad to know that you are using Samsung products. We apologize for the inconvenience of the dryer not working properly. We understand how important dryers are especially if we are doing some laundry during our busy schedules. Don't worry, will surely notate your feedback about this matter for a better product in the future.
Let me share with you the warranty coverage of your product for possible repair or replacement.
https://www.samsung.com/us/support/service/warranty/WA45H7000AW/A2
In case you need Samsung parts, you may purchase it here.
https://www.samsungparts.com/Default.aspx
For additional assistance needed, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number:
1144652592
Thank you for choosing Samsung. Have a great day.
^^Ross
Written by a customer while visiting Samsung US
Customer Rating
3
nice size washer
on February 8, 2017
Posted by: alwayzsamsung4life
from Florida, USA
Expertise:Intermediate
my review is simply based on my personal preferences. I have now owned this washer for 3 months and wash approximately 4 loads a week... this is my first top loader without an agitator in the middle. I love the capacity, washing cycles, very quiet and easy to operate. the only thing I dislike is the agitation. I dislike the fact that without the agitator it doesn't get much rotation with the clothes. At least with a front load without the agitator the rotation is much better.
Pros: Bright display
Cons: not much rotation
I would recommend this to a friend!
Features
5
Performance
3
Design
2
Value
3
Written by a customer while visiting Samsung US
Customer Rating
4
Features review
on February 11, 2017
Posted by: Bert98
from El Campo, Texas
The spin speed results in lower drying times. The machine is fairly quiet.
Pros: spin speed helps drying
Cons: original machine recalled
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US