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Customer Reviews Collected from Samsung US |
Samsung - 7.4 Cu. Ft. 11-Cycle Electric Dryer with Steam - White
Average Customer Rating:
4.6
Rating breakdown 365 reviews
5 Stars
279
4 Stars
64
3 Stars
8
2 Stars
6
1 Star
8
94%of customers recommend this product.
(
332 out of
355)
Customer Reviews for Samsung - 7.4 Cu. Ft. 11-Cycle Electric Dryer with Steam - White
Customer Rating
1
I Regret My Purchase
on March 30, 2017
Posted by: thundermatt
from Oklahoma, USA
Expertise:Intermediate
I am very disappointed with my purchase of this dryer. The first dryer I had delivered started making an awful loud noise when it was running. I contacted the store I purchased it from and they sent another one out to me. The 2nd unit made the exact same noise. It is loud and annoying. It does not sound normal at all. My ten year old dryer I had before this Samsung was much quieter. Also, there should be a setting to turn off the chime and have a simple beep or beeps when it is finished. The long symphony tune they have is just plain annoying. I used to think highly of Samsung products, but with all the recalls and issues they have been having, I will not be purchasing them again. Overall, I am highly disappointed in this dryer and regret purchasing it. If I could return it, I would!
Cons: Did not meet expectations, Poor quality
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
1
Response from Samsung USBy ROSSINI, Customer Care, June 27, 2022
Hello thundermatt,
Thank you for sharing your feedback. Your satisfaction is our main priority.
I understand you're having trouble with your noisy dryer. We apologize for the inconvenience if the dryer doesn't meet your expectations.
Don't worry, will surely notate your feedback about this matter for a better product in the future.
I highly recommend clicking this link below for a basic troubleshooting guide:
Samsung dryer is noisy.
Samsung dryers are generally very quiet. Many of the sounds are normal or can be fixed with little effort.
https://www.samsung.com/us/support/troubleshooting/TSG01000979/
Samsung Dryer has an error code
Error codes help identify the problem when your dryer isn't working properly.
https://www.samsung.com/us/support/troubleshooting/TSG01207445/
When something goes wrong with your dryer, such as an error code, or if it's not turning on, not spinning, starting, or heating, you may think all that's needed is a good reset.
https://www.samsung.com/us/support/answer/ANS00087942/
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:
1144641143
Thank you for choosing Samsung. Have a great day.
^^Ross
Thank you for sharing your feedback. Your satisfaction is our main priority.
I understand you're having trouble with your noisy dryer. We apologize for the inconvenience if the dryer doesn't meet your expectations.
Don't worry, will surely notate your feedback about this matter for a better product in the future.
I highly recommend clicking this link below for a basic troubleshooting guide:
Samsung dryer is noisy.
Samsung dryers are generally very quiet. Many of the sounds are normal or can be fixed with little effort.
https://www.samsung.com/us/support/troubleshooting/TSG01000979/
Samsung Dryer has an error code
Error codes help identify the problem when your dryer isn't working properly.
https://www.samsung.com/us/support/troubleshooting/TSG01207445/
When something goes wrong with your dryer, such as an error code, or if it's not turning on, not spinning, starting, or heating, you may think all that's needed is a good reset.
https://www.samsung.com/us/support/answer/ANS00087942/
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:
1144641143
Thank you for choosing Samsung. Have a great day.
^^Ross
Written by a customer while visiting Samsung US
Customer Rating
4
Great Buy for having a bad rep
on April 3, 2017
Posted by: DeeJayTX
from San Antonio, TX
Skeptical to purchase this dryer because the washer had a couple of issues. No worries so far and it's been running great. Loved that the door gives the owner to change sides. The steam is a Godsend for those who hates ironing.
Pros: Inexpensive
Cons: sides get easily dented
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Problems just after warranty expired
on April 8, 2017
Posted by: pc88
from Renton, WA, USA
The heat stopped working after I had had it about 16 months, and the warranty only lasts a year. The drum would spin and go through it's cycle but there was just no heat. All of the vents were clear and I only use it about twice a week, so there is nothing on my end that caused this to happen. I am very disappointed with the reliability as this should not happen with a fairly new dryer. I will say that until this point it was fine and has some nice features.
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
5
Performance
4
Design
3
Value
2
Written by a customer while visiting Samsung US
Customer Rating
2
Dryer stopped heating in less than 2 years
on February 18, 2018
Posted by: Reviewyou2
from Atlanta, GA, USA
Expertise:Intermediate
Very disappointed. Dryer stopped heating two times in less than 3 years. Thermo cut-off fuse keeps going out. Why ??? Having to go to a laundromat to dry my clothes is very upsetting. The washer had a recall and had to be replaced. Thought we were purchasing big and the best, but instead got lemons.
Pros: Bright display
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
3
Response from Samsung USBy Trisha, Samsung Care, June 7, 2022
Hi Reviewyou2,
Thank you for reaching out to us and we are glad to know that you are using Samsung products. We apologize for the inconvenience of the dryer not drying clothes properly. Usually, this happens if the cycle and settings do not match the laundry type and size. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend clicking this link for a basic troubleshooting guide to resolve this inconvenience:
https://www.samsung.com/us/support/search/?query=dryer&referrerPageUrl=https://www.samsung.com/us/support/
Cycles, settings, and features on your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00051022/
The best laundry load size for your Samsung washing machine and dryer:
https://www.samsung.com/us/support/answer/ANS00080262/
Clothes are not dry after using the Samsung dryer:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
You may check this link for future reference to reduce unnecessary repairs over the dryer's lifetime.
https://www.samsung.com/us/support/answer/ANS00050526/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DV48H7400EW/A2
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144575876
Thank you for choosing Samsung. Have a great day.
-Trisha-
Thank you for reaching out to us and we are glad to know that you are using Samsung products. We apologize for the inconvenience of the dryer not drying clothes properly. Usually, this happens if the cycle and settings do not match the laundry type and size. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend clicking this link for a basic troubleshooting guide to resolve this inconvenience:
https://www.samsung.com/us/support/search/?query=dryer&referrerPageUrl=https://www.samsung.com/us/support/
Cycles, settings, and features on your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00051022/
The best laundry load size for your Samsung washing machine and dryer:
https://www.samsung.com/us/support/answer/ANS00080262/
Clothes are not dry after using the Samsung dryer:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
You may check this link for future reference to reduce unnecessary repairs over the dryer's lifetime.
https://www.samsung.com/us/support/answer/ANS00050526/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DV48H7400EW/A2
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144575876
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
5
Good features
on October 31, 2018
Posted by: Njhome dryer
from Nj
Expertise:Intermediate
[This review was collected as part of a promotion.] Nice machine. Works well and easy installation. Good purchase.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US