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Customer Reviews Collected from geappliances.com |
GE - 27.7 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water
Average Customer Rating:
4.2
Rating breakdown 1,572 reviews
5 Stars
921
4 Stars
333
3 Stars
131
2 Stars
90
1 Star
97
83%of customers recommend this product.
(
1,273 out of
1,541)
Customer Reviews for GE - 27.7 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water
Customer Rating
1
I really wanted to love this fridge
on October 8, 2017
Posted by: Debi Keshian
from Boise, ID, United States
We have had our fridge fixed every few months. Time after time all the food in our fridge is lost because the fridge breaks down. It also leaked water and damaged our kitchen floor. I love the look of this fridge and the dual ice and water. But our fridge repairmen said they are at a loss how to fix it. We are out for countless repair bills and time.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
2
Not Cooling Fridge
on November 30, 2017
Posted by: DCOOK83
The bottom is freezing produce ( see pic of frozen ice) the rest of the items are nearly room temperature. This is 14 months old. Freezer, lights works but that’s all. Really it worked! I bought the whole set! Now what!?
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
2
Response from geappliances.comBy BRENDAatGE, GE_Appliances, December 5, 2017
Hello DCOOK83,
Thank you for taking the time to write a review on your refrigerator. We regret your experience. This is not what we would expect from our products. We would like to look further into this issue for you. Please forward this entire email to eResponse@geappliances.com along with the following information:
~Contact Name
~Home Address
~Phone Number
~Model Number-GFE28HMHES
~Serial Number-
~Date of Installation
If you need help locating the serial number, please click on the link below:
http://bit.ly/2onjFMl
We appreciate your feedback and look forward to hearing from you.
Not Cooling Fridge 193689012
Age 35-44
Why I chose this product Word of Mouth Recommendation
I have used this product for 1 to 2 years
Sweepstakes No
Did you read product reviews online before first purchasing this product? No
Where did you purchase the product? Online
The bottom is freezing produce ( see pic of frozen ice) the rest of the items are nearly room temperature. This is 14 months old. Freezer, lights works but that’s all. Really it worked! I bought the whole set! Now what!?
Thank you for taking the time to write a review on your refrigerator. We regret your experience. This is not what we would expect from our products. We would like to look further into this issue for you. Please forward this entire email to eResponse@geappliances.com along with the following information:
~Contact Name
~Home Address
~Phone Number
~Model Number-GFE28HMHES
~Serial Number-
~Date of Installation
If you need help locating the serial number, please click on the link below:
http://bit.ly/2onjFMl
We appreciate your feedback and look forward to hearing from you.
Not Cooling Fridge 193689012
Age 35-44
Why I chose this product Word of Mouth Recommendation
I have used this product for 1 to 2 years
Sweepstakes No
Did you read product reviews online before first purchasing this product? No
Where did you purchase the product? Online
The bottom is freezing produce ( see pic of frozen ice) the rest of the items are nearly room temperature. This is 14 months old. Freezer, lights works but that’s all. Really it worked! I bought the whole set! Now what!?
Written by a customer while visiting geappliances.com
Customer Rating
1
Leaking every night
on January 9, 2018
Posted by: Mouzma
I bought June,2016 after 11months start problems bottom drawer which is freezer stucks and water leaks my floors wet
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
2
Great features
on January 23, 2018
Posted by: pbjones
I bought this in May of 2016..Have had lots of problems with the door ice maker and the freeze drawer getting hung up so it will only open 3 inches.......
No, I would not recommend this to a friend.
Features
5
Performance
2
Quality
2
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
2
French doors w/bottom drawer freezer
on April 9, 2018
Posted by: Gak00063
We bought this two years ago. It looks very nice but from the time we plugged it in, it started making loud bangs, crackling noises, thump noise, it’s very loud. Very disappointed with that problem.
No, I would not recommend this to a friend.
Features
5
Performance
2
Quality
3
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
1
Absolute Garbage, like all GE products.
on June 7, 2018
Posted by: Brian2018
from VA
3rd GE Fridge in 3 years with a new home build. All fans went out in each. I will never buy another GE product again.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
3
Water leaking
on August 12, 2018
Posted by: dbleagle
from Grass Valley, Ca
We purchased a home with this unit installed and overall seems to work OK but it leaks water that pours out when you open the left side door. Has to be a slow drip that collects at the bottom of the door...it doesn't come out with the door closed, just when you open it. Any help would be appreciated.
I would recommend this to a friend!
Features
4
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
2
Buyers beware faulty water filter.
on October 18, 2020
Posted by: Harris7
from Oran, Missouri
We have had this refrigerator for a little while. It has worked great until recently. The water flow has recently has gotten very slow, and sometimes doesn’t work at all. We had a repair man come look at it to see what was wrong. The repair man told us that GE has changed the filter on this model recently and the new filters doesn’t fit correctly. There is no way to get the filters we need now, so we just have to deal with it or buy a new refrigerator. This one is still under warranty, but there is still no way to fix it. Love the refrigerator but hate that it can’t be fixed from what we were told. So buyers beware this is a faulty product.
No, I would not recommend this to a friend.
Features
2
Performance
2
Quality
2
Value
2
Response from geappliances.comBy SHARONatGEA, GE_Appliances, October 19, 2020
Hello Harris7 - Thanks for the feedback. If you're getting slow water from the water dispenser on your refrigerator, we suggest you check the filter. A partially clogged filter can keep water from flowing well. Filters should be changed every 6 months or when the water at the dispenser starts dispensing more slowly. To see if your have a clogged filter, remove the filter and install the bypass plug. Try the dispenser to see if the water flow improves. If so, your filter is clogged and needs to be replaced.
If you need the bypass plug and one was not supplied with the refrigerator or has been misplaced, one can be ordered at no charge by calling 1-800-432-2737.
If you have a new filter or the bypass in place and this is still occurring, please take advantage of your warranty and schedule an appointment with an authorized GE Service technician at 1-800-432-2737 or online at https://www.geappliances.com/ge/service-and-support/service.htm
We hope this helps! Thanks for choosing GE Appliances.
If you need the bypass plug and one was not supplied with the refrigerator or has been misplaced, one can be ordered at no charge by calling 1-800-432-2737.
If you have a new filter or the bypass in place and this is still occurring, please take advantage of your warranty and schedule an appointment with an authorized GE Service technician at 1-800-432-2737 or online at https://www.geappliances.com/ge/service-and-support/service.htm
We hope this helps! Thanks for choosing GE Appliances.
Written by a customer while visiting geappliances.com