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Customer Reviews Collected from geappliances.com |
GE - 27.7 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water
Average Customer Rating:
4.2
Rating breakdown 1,572 reviews
5 Stars
921
4 Stars
333
3 Stars
131
2 Stars
90
1 Star
97
83%of customers recommend this product.
(
1,273 out of
1,541)
Customer Reviews for GE - 27.7 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water
Customer Rating
1
Broken, only 7 years old
on September 18, 2021
Posted by: Alcorbin
Only 7 years old, water leaks from the bottom onto the floor. Refrigerator not keeping food cold, freezer not freezing.
No, I would not recommend this to a friend.
Response from geappliances.comBy John@GEAppliances, GE Appliances, September 23, 2021
Hello and thanks so much for being part of the GEA family for all these years. We hate to hear you are having some trouble with your refrigerator and know this is stressful, which none of us need right now. If water is leaking on to the floor from the freezer drawer and the temperature is not holding in either section, there is likely ice in the bottom of the freezer and/or fresh food section. For some tips with this, check out the article here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=19366
We strongly recommend scheduling a service appointment with a GEA certified tech by calling 1-800-432-2737 or online here: https://www.geappliances.com/ge/service-and-support/service.htm
Keep in touch. - John@GEA
We strongly recommend scheduling a service appointment with a GEA certified tech by calling 1-800-432-2737 or online here: https://www.geappliances.com/ge/service-and-support/service.htm
Keep in touch. - John@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Overall great product
on April 26, 2022
Posted by: CNMSRQ
from Sarasota, FL
We love our fridge, unfortunately over the last year the ice maker in the freezer now creates large ice blocks (or one giant block of ice) instead of cubes. We’ve stopped using it and the door seems to be working ok. Overall good size, not a ton of bells & whistles but a good sturdy fridge that fits a lot.
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
5
Value
5
Response from geappliances.comBy Olga@GEA, GE_Appliances, April 27, 2022
Hello - We appreciate you taking the time to share your review. We are glad you love your refrigerator. We are sorry to hear of the issue with the icemaker. The defrost cycle radiates some heat into the freezer. The ice in the freezer will naturally absorb the heat. This will cause the ice to melt slightly during the defrost cycle and may cause the ice to freeze together in clumps. Increasing the food load in the freezer will buffer the warmth from the defrost cycle and keep the ice from melting. Make sure the freezer is at least 3/4 full of food. If this information does not help, service is recommended. You can schedule an appointment online at: http://www.geappliances.com/ge/service-and-support/service.htm
Or if you prefer to call, you can reach our scheduling department at 1-800-432-2737, Mon-Fri 7 am – 10 pm ET, Sat-Sun 8 am – 6 pm ET.
We apologize for any inconvenience it has caused.
Olga@GEA
Or if you prefer to call, you can reach our scheduling department at 1-800-432-2737, Mon-Fri 7 am – 10 pm ET, Sat-Sun 8 am – 6 pm ET.
We apologize for any inconvenience it has caused.
Olga@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
What a waste!
on December 11, 2022
Posted by: Crud10
from Baxter, Mn
7 years of trouble. Noisiest appliance in existence. Worst refrigerator ever manufactured.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Dianna@GEA, GE_Appliances, December 13, 2022
Hello- We appreciate you taking the time to contact us with your feedback. We always strive to providing solutions for our customers and if we could get some additional information, we would like the opportunity to help resolve any concerns you may have. If you could please reach out to us via private message on social media, we would be happy to help! Let us know if you need anything else. All the best! Dianna@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Absolutely the worst Refrigerator in 67 years
on January 12, 2023
Posted by: Worst in lifetime
from Des Moines iowa
Motherboard went out first year.
Some kind of fan that was no where near up to standards for what it should be used for went out and I had to call repair because you cannot fix the stupid thing without having the computer reset.
now it’s freezing again Bottom is completely full of water
Some kind of fan that was no where near up to standards for what it should be used for went out and I had to call repair because you cannot fix the stupid thing without having the computer reset.
now it’s freezing again Bottom is completely full of water
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Haley@GEA , GE Appliances, January 19, 2023
Hi there.
Thank you so much for taking the time to provide us with a review on your refrigerator. We're so sorry to hear about it malfunctioning, we're sure this would be frustrating to say the least.
We always strive to make products with the highest quality possible, so we will make sure that the appropriate teams are aware of these concerns regarding the quality and features of this unit. Please feel free to connect with us at any time for anything needed.
-Haley@GEA
Thank you so much for taking the time to provide us with a review on your refrigerator. We're so sorry to hear about it malfunctioning, we're sure this would be frustrating to say the least.
We always strive to make products with the highest quality possible, so we will make sure that the appropriate teams are aware of these concerns regarding the quality and features of this unit. Please feel free to connect with us at any time for anything needed.
-Haley@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Water and ice dispensing
on September 10, 2023
Posted by: the1timster
from Burlington ky
Been a good fridge freeze for awhile Replaced evaporator fan 3 times within 8 years now dispenser stopped working what happen to the units that would go 20 plus years without issues Been GE for long time inlaws retired from there but not sure where to turn now
Features
4
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Sylvia@GEA, GE_Appliances, September 11, 2023
Hi,
We appreciate you leaving a review for this refrigerator. Your experience is important to us, and we'll make sure our quality team has your comments on its evaporator fan when improving future models.
-Sylvia@GEA
We appreciate you leaving a review for this refrigerator. Your experience is important to us, and we'll make sure our quality team has your comments on its evaporator fan when improving future models.
-Sylvia@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Great features but does not last
on December 28, 2023
Posted by: Angie94
from Nebraska
Bought this refrigerator 7 years ago and have repaired it 3 times. One time under warranty and two more times in the last 7 months. Not repairing again going to by a new brand. Not to mention when I bought it the deli drawer did not open and close properly.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Jonathon, GE_Appliances, January 10, 2024
Hello - Thank you so much for taking a moment to connect and share your review. We're sorry to hear about your refrigerator no longer working. That is not something we expect.
With this in mind, we are going to forward this information over to our production team to review. That way we can start looking for improvements we can implement for our models going forward. Thank you again for sharing this. - Jonathon@GEAppliances
With this in mind, we are going to forward this information over to our production team to review. That way we can start looking for improvements we can implement for our models going forward. Thank you again for sharing this. - Jonathon@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
3
Do not recommend
on December 5, 2024
Posted by: Renea d
I am unhappy with this GE refrigerator. It is only eight years old and I have had multiple repairs on the door icemaker; broken door latch and leaking ice filler. GE will only offer me discounts for new appliances. Why would I put these in a landfill and buy more GE products. I so not recommend GE appliances. Also having issues with my GE stove that is only eight years old
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
2
Value
2
Response from geappliances.comBy Kacie, GE_Appliances, December 19, 2024
We certainly understand your concerns with your refrigerator and know how important it is to have a unit that works properly. We do see that you have an open case with us, and we encourage you to continue working with your case manager for the best resolution to this matter.
Written by a customer while visiting geappliances.com
Customer Rating
5
Frig
on December 31, 2014
Posted by: Fitascjudge
from Kansas
Like slate color. Love all the storage and bottom freezer. Looks great with other GE appliances. Ice maker works great, has two top and bottom, can shut bottom off when not needed.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com