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Customer Reviews Collected from epson.com |
Epson - Perfection V39 Advanced Flatbed Color Photo Scanner - Black
Average Customer Rating:
4
Rating breakdown 532 reviews
5 Stars
296
4 Stars
110
3 Stars
34
2 Stars
27
1 Star
65
78%of customers recommend this product.
(
378 out of
487)
Customer Reviews for Epson - Perfection V39 Advanced Flatbed Color Photo Scanner - Black
Customer Rating
5
New Scanner
on July 18, 2017
Posted by: Jack MeHoff
from Los Lunas, NM, United States
I just bought this and have not used it, but it looks really cool. It is all black, it says Epson on it. it came with a cord, with the old samsung looking charger end and the other end with a USB on it. I now own a new black Baggie tie from the cord and the awesome clear bag about 1.5"X3" and I blew it up and popped it scaring the holy crud out of my cat which turned around and clawed me. I deserved it my wife said. I am sure this is going to be fine for putting in pictures and receipts or else I would not have bought it.
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting epson.com
Customer Rating
3
IT DOES THE JOB
on February 26, 2019
Posted by: Nester
from Omaha
I bought this a couple of months ago. I read all the reviews about not working with Windows 10 but took a chance because I really want to digitally archive all my family photos. Well the reviews were right. It does not work with Windows 10. That was a BIG disappointment. I researched scanners extensively and did not find ONE that said it specifically works with Windows 10. I think Windows 8 was the most recent o/s that was listed as compatible on most brands. Why are the scanners not updated to work with Windows 10!? You would think they would update with the current technology. Fortunately I still had a laptop with Windows 7 so I was able to connect it to that laptop and it worked fine on it. It's just a bit inconvenient to have to use a secondary laptop which I will eventually have to copy all my pictures to the laptop I use regularly. I haven't used a lot of the features, software etc yet as my main focus is just to digitize all my photos. Many reviews said the scanner was pretty loud. That is not an exaggeration! It is quite loud and not real fast either. If anyone finds a good, reasonably priced scanner that works with Windows 10, I would love to hear about it.
No, I would not recommend this to a friend.
Quality
2
Value
3
Written by a customer while visiting epson.com
Customer Rating
1
Don't waste your money
on April 2, 2020
Posted by: NellieK
Bought this a month ago. Have yet to get it to work and I am an IT professional. Am packing it up and sending it back.
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from epson.comBy Bobby D., Epson, April 2, 2020
Hello NellieK, we apologize for the disappointing experience that you've encountered with the Epson V39 scanner. Customer feedback is very important to us. We'll forward your feedback to the relevant product team for review. If we can help you with anything else, our support team can be reached by phone at (562) 276-4382; Hours: Monday - Friday, 8 am - 4 pm PT, or by email at https://epson.custhelp.com/app/ask/p_model_name/Epson%20Perfection%20V39. Kind Regards, Bobby D. - The Epson Team.
Written by a customer while visiting epson.com
Customer Rating
1
This is NOT a 4800 x 4800 dpi scanner
on April 27, 2020
Posted by: Jackpot
from Columbia, MD
The max resolution for an 8.5"x11" photo is 300 dpi x 300 dpi
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from epson.comBy Bobby D., Epson, April 30, 2020
Hi Jackpot, we appreciate your business, and we're here to help. Your Epson V39 scanner includes free lifetime technical support, and we may be able to address the issue you're experiencing with scanning resolution. If you need further assistance, please call our Advanced Support Team at 1-800-241-5794 between 7 am - 4 pm (PT), Monday - Friday. Sincerely, Bobby D. - The Epson team.
Written by a customer while visiting epson.com
Customer Rating
1
Still not functional
on July 2, 2020
Posted by: Diana76
I bought this two weeks ago and am still having a problem getting it to work.
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from epson.comBy Bobby D., Epson, July 6, 2020
Hello Diana76, we're sorry to hear about the trouble that you've encountered with the setup. Your Perfection V39 scanner includes a 1-year Limited Warranty and free lifetime technical support. Please contact our support team for assistance by phone at (562) 276-4382, Monday - Friday, 7 am - 4 pm PT; or by email at https://epson.custhelp.com/app/ask/p_model_name/Epson%20Perfection%20V39. Kind Regards, Bobby D. - The Epson Team.
Written by a customer while visiting epson.com
Customer Rating
1
No good
on August 23, 2020
Posted by: Rafaelc702
from Las Vegas NV
I returned it. You have to keep it plug. Software is not easy to use. Purchased brother. Instead.
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from epson.comBy Bobby D., Epson, August 25, 2020
Hi Rafaelc702, we're sorry to hear you were not satisfied with the Perfection V39 scanner. Epson takes into consideration all feedback to improve the performance and quality of our products. Hopefully, we can assist you with a future product. Sincerely, Bobby D. - The Epson Team.
Written by a customer while visiting epson.com
Customer Rating
1
will not start up
on October 20, 2020
Posted by: Narda
from Dawsonville, GA
I received this scanner today, have been trying to download the drivers and it will not work. I need help. Found the support site and trying to download drivers now. No lights on the scanner and no way to know if it is work since there is not a start or power button, it is connected via usb port. So far I hate it.
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from epson.comBy Bobby D., Epson, October 21, 2020
Hello Narda, we apologize for the setup issues you've encountered with the Perfection V39 scanner. We're here to help. Epson provides useful information in the FAQs at www.epson.com/s/SPT_B11B232201#faq-topFaqs to help troubleshoot most issues with connectivity and scanner power. If you need further assistance, our Advanced Support Team can be reached by phone at (562) 276-4382 or by email at https://epson.custhelp.com/app/ask/p_model_name/Epson%20Perfection%20V39; Hours: Monday - Friday, 7 am - 4 pm PT. Kind Regards, Bobby D. - The Epson Team.
Written by a customer while visiting epson.com
Customer Rating
2
Why not Chrome
on October 24, 2020
Posted by: Chrome Only
from Las Vegas NV
Bought this device assuming I could use cloud based software. Instead, I had to drag out an old Windows machine to use. Old school technology. Hope it scans better than the software.
No, I would not recommend this to a friend.
Quality
4
Value
1
Response from epson.comBy Bobby D., Epson, October 28, 2020
Dear Valued Customer, thank you for sharing your experience. We'll pass along your feedback to the relevant department to help improve the quality and performance of our future products. If you need assistance, your Perfection V39 scanner includes free lifetime technical support, and our support team can be reached by phone at (562) 276-4382 or by email at https://epson.custhelp.com/app/ask/p_model_name/Epson%20Perfection%20V39; Hours: Monday - Friday, 7 am - 4 pm PT. Once again, thank you. Kind Regards, Bobby D. - The Epson Team.
Written by a customer while visiting epson.com