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Customer Reviews Collected from epson.com |
Epson - Perfection V39 Advanced Flatbed Color Photo Scanner - Black
Average Customer Rating:
4
Rating breakdown 532 reviews
5 Stars
296
4 Stars
110
3 Stars
34
2 Stars
27
1 Star
65
78%of customers recommend this product.
(
378 out of
487)
Customer Reviews for Epson - Perfection V39 Advanced Flatbed Color Photo Scanner - Black
Customer Rating
4
Geat Product
on August 13, 2018
Posted by: MEagan
from Arizona, USA
The product works well. My only concern is that I have to reboot it ever so often, as it just stops working. Overall Rating 90/100
I would recommend this to a friend!
Quality
4
Value
5
Written by a customer while visiting epson.com
Customer Rating
1
Really miss this scanner....
on August 16, 2018
Posted by: tv in Texas
from Tyler, TX, USA
I have both sizes of Perfection scanners. Loved the little and light V39, but now it will only scan once for me, before it freezes up. Would really like a fix for this. No clue why this problem started. I am reluctant to replace it with the same model.
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from epson.comBy Brandon, Scanners, August 17, 2018
Hi tv in Texas, we sincerely apologize that you are having issues with your Epson scanner. Your Epson V39 includes a 1-Year Limited Warranty, plus free technical support for the life of your product. We’re happy to help and can be reached at (562) 276-4382; Hours: Monday – Friday, 6 am – 8 pm PT; Saturday, 7 am – 4 pm PT. Regards, Brandon – The Epson Team.
Written by a customer while visiting epson.com
Customer Rating
1
needs 64 bit software update
on August 24, 2018
Posted by: ETB1
from Santa Paula, CA
I needed a flatbed scanner for texts and images. I opened the box installed the software on my macbook pro and found that while I am able to use the scanner with the current Apple OS, I will not be able to do so with future Apple OS updates. Please let me know this will be done or I will pack the puppy back up and send it back
No, I would not recommend this to a friend.
Response from epson.comBy Brandon, Scanners, August 27, 2018
Hi ETB1, we appreciate you purchasing the Epson V39. Apple has announced plans to only support 64-bit applications in the future OS. When that happens, please check our Support pages for information on updated drivers and software. If you should require assistance, please contact our support team at (562) 276-4382; Hours: Monday – Friday, 6am – 8pm PT; Saturday, 7am – 4pm PT. Regards, Brandon – The Epson Team.
Written by a customer while visiting epson.com
Customer Rating
5
Great Scanner
on August 30, 2018
Posted by: knowles52
from Baltimore MD
This is a very good scanner!
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting epson.com
Customer Rating
3
Nice Size Unreliable Software
on September 2, 2018
Posted by: GlennK
from Michigan
Bought this scanner to do a lot of family pics and document scanning on the road. The scanner was a great size, but the software reliability and functionality is poor.
No, I would not recommend this to a friend.
Quality
2
Value
3
Response from epson.comBy Brandon, Scanners, September 5, 2018
Hi GlennK, we are sorry to hear you are having trouble with your Epson scanner and software. Your Epson V39 includes free technical support for the life of your product. Our Epson Support Team would be happy to help and can be reached at (562) 276-4382 ; Hours: Monday – Friday, 6am – 8pm PT; Saturday, 7am – 4pm PT. Regards, Brandon – The Epson Team.
Written by a customer while visiting epson.com
Customer Rating
1
Can’t use it with an ipad
on September 14, 2018
Posted by: Hopeless
from Missoula, MT
I bought this hoping to scan photos at a family reunion into my ipad harddrive to create a family photo album on the cloud when I have home internet. It needs to be plugged into a usb for power my ipad doesn’t have a usb to power it! So back to the store it goes tomorrow.
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from epson.comBy Marina, Scanners, September 14, 2018
Hi, thank you for sharing your experience. We’re sorry to hear you were disappointed with your Epson V39. Hopefully we can assist you with a future product. Regards, Marina – The Epson Team.
Written by a customer while visiting epson.com
Customer Rating
1
Great Scans - but for how long
on October 19, 2018
Posted by: KellyC
from SF
I bought this scanner earlier this month. Plugged it in & it sounded like it was grinding itself to death right out of the gate. So I ordered a replacement & the new one had the same issue. I can't say how long it would take for it to stop working - but it certainly sounded like it was making a speedy headway toward that end. I am a fan of Epson products & I will just replace it with a higher end model. I'd rather pay once for something that lasts than buy the cheapest thing & have to replace it early on.
No, I would not recommend this to a friend.
Quality
1
Value
2
Response from epson.comBy Marina, Scanners, October 26, 2018
Hi KellyC, the V39 scanner does make a sound as the carriage moves. Because of the slim design, the carriage sound may sound more distinct than larger scanners. Unless your V39 is not responding or you don't see the scanner carriage moving inside, then the sound is normal. Your Epson scanner includes a 1-Year Limited Warranty, plus free technical support for the life of your product. Our Epson Support Team would be happy to help and can be reached at (562) 276-4382; Hours: Monday – Friday, 6am – 8pm PT; Saturday, 7am – 4pm PT. Sincerely, Marina – The Epson Team.
Written by a customer while visiting epson.com
Customer Rating
4
Good price
on October 27, 2018
Posted by: leejoe001
from texas
Has worked well.
I would recommend this to a friend!
Quality
4
Value
5
Written by a customer while visiting epson.com