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Customer Reviews Collected from epson.com |
Epson - Perfection V39 Advanced Flatbed Color Photo Scanner - Black
Average Customer Rating:
4
Rating breakdown 532 reviews
5 Stars
296
4 Stars
110
3 Stars
34
2 Stars
27
1 Star
65
78%of customers recommend this product.
(
378 out of
487)
Customer Reviews for Epson - Perfection V39 Advanced Flatbed Color Photo Scanner - Black
Customer Rating
5
Great Product
on July 24, 2019
Posted by: Lightsout23
from Atlanta, Ga
I purchased this a few weeks ago to scan items needed and it's priced right and works great.
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting epson.com
Customer Rating
1
I have to put it bluntly... it sucks
on August 8, 2019
Posted by: Mcgyver
from Pittsburgh, Pa
I bought this to scan old family photos. It took forever to scan and would not load to computer. Took it back and got a Canon... works like a charm.
No, I would not recommend this to a friend.
Quality
1
Value
2
Response from epson.comBy Leo, Epson , August 9, 2019
Hi Mcgyver, we apologize that you are having issues with your scanner. Your Epson V39 includes free technical support for the life of your product. Our Epson Support Team would be happy to help and can be reached at (562) 276-4382; Hours: Monday – Friday, 6am – 8pm PT; Saturday, 7am – 4pm PT. Sincerely, Leo – The Epson Team.
Written by a customer while visiting epson.com
Customer Rating
5
Amazing quality scanning pictures!
on August 9, 2019
Posted by: Kristi66
from Rocklin, Ca
I bought this scanner to scan old photos of my parents and grandparents. Some are from as early as 1901!! The quality of the scan is amazing. Some pictures I can see features and people I could not see in the faded originals. The editing program clarifies even more. I always refer to myself as tech challenged but this scanner is so easy to set up and use. I have already recommended it to multiple friends.
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting epson.com
Customer Rating
5
Works with Windows 10!
on August 10, 2019
Posted by: Muzzlehatch
from New Rochelle, NY
Been 4 years without a scanner because most won't work with Windows 10.
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting epson.com
Customer Rating
1
bad vibes
on August 13, 2019
Posted by: teach20
from arkansas
Set it up ran once and now can't get it to connect and run, have been through all the tutorials.
Bought a second for school same problem,
Bought a second for school same problem,
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from epson.comBy Matt, Epson, August 14, 2019
Hi Teach20, we thank you for your feedback and apologize for the disappointing experience you’re having with your Epson V39 Scanner. The scanner is powered by a USB connection with your computer. The issue is likely caused by a Microsoft Windows power-saving feature that basically turns off USB ports when they aren’t active. make sure the scanner software is installed on your computer. Also, make sure to use the USB cable that is provided with your scanner. Please disable the USB selective suspend setting on your computer. If you need assistance with the procedure or if the issue persists, please contact our Epson Support Team at (562) 276-4382; Hours: Monday – Friday, 6am – 8pm PT; Saturday, 7am – 4pm PT. Sincerely, Matt – The Epson Team.
Written by a customer while visiting epson.com
Customer Rating
1
Problems with MacOS
on September 2, 2019
Posted by: GLNSTL
from Saint Louis MO
If the machine is idle for an extended period, the Mac cannot find it. Requires a complete uninstall and reinstall. Bad news. Have called support and this is the work around.
No, I would not recommend this to a friend.
Quality
1
Value
2
Response from epson.comBy Leobardo, Epson, September 3, 2019
Hello GLNSTL, we are sorry to hear that we were not able to resolve this issue. For further assistance, please contact Epson Support and include your name and support ticket number, if available. Ask to be escalated to our Epson Advanced Support Team. Please call (562) 276-4382; Hours: Monday – Friday, 6am – 8pm PT; Saturday, 7am – 4pm PT. Thank you for your patience. Sincerely, Leo – The Epson Team.
Written by a customer while visiting epson.com
Customer Rating
5
easy to install.
on September 3, 2019
Posted by: RudyL
from Ventura, California
Just starting but I like the feel already.
I would recommend this to a friend!
Quality
4
Value
4
Written by a customer while visiting epson.com
Customer Rating
4
Easy to use
on September 3, 2019
Posted by: beatty117
from Zephyrhills, Fla.
Easy to use. Does everything I need it to. Would give it 5 stars if it was able to scan faster.
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting epson.com