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Customer Reviews Collected from epson.com |
Epson - Perfection V39 Advanced Flatbed Color Photo Scanner - Black
Average Customer Rating:
4
Rating breakdown 532 reviews
5 Stars
296
4 Stars
110
3 Stars
34
2 Stars
27
1 Star
65
78%of customers recommend this product.
(
378 out of
487)
Customer Reviews for Epson - Perfection V39 Advanced Flatbed Color Photo Scanner - Black
Customer Rating
5
Easy to Use
on November 29, 2019
Posted by: Richard J
from Georgia
Just a quick USB connection (no power cord) and it is ready to go. It scans fast. The software is also easy to understand to use. Great product.
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting epson.com
Customer Rating
5
Great Scanner
on December 1, 2019
Posted by: CGarcia
from South Florida
I was looking for an affordable scanner to replace an older one that my PC was no longer recognizing, so after reading reviews, I decided to purchase the Epson Perfection V39 model. It is compact, light weigh, captures at great resolutions and uses no external AC power. Only one cord, which provides the power and communications is used between the unit and the PC/laptop, etc. The interface software is easy to use. Great product overall.
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting epson.com
Customer Rating
4
Gets the job done. Software is bad/useless.
on December 1, 2019
Posted by: arnoldboy1
Gets the job done. Software is not good at all for what you would need a scanner to do. Outdated. Better off using PC or Mac software that comes with your computer.
Scans sorta quick. Not as quick as expected. Great quality scans. Loud motors/gears.
Scans sorta quick. Not as quick as expected. Great quality scans. Loud motors/gears.
It’s not the best but I would say it’s the best “flatbed” scanner you can find on the shelf.
I would recommend this to a friend!
Quality
4
Value
4
Written by a customer while visiting epson.com
Customer Rating
1
Dead Box X 2
on December 3, 2019
Posted by: TDuke
from Florida
I bought this scanner after my Canon failed. Hooked it up after loading software but nothing happened no power light no response. Tried another computer, same thing. Sent it back and bought another one from different vendor, same thing. I've been working with PC's for 25 years and this is the first time I've seen something like this.
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from epson.comBy Matt, Epson, December 6, 2019
Hi TDuke, we thank you for your feedback and apologize for the disappointing experience you’re having with your Epson V39 Scanner. The scanner is powered by a USB connection with your computer. Before connecting the USB cable, please follow the instructions on the Start Here sheet and make sure the scanner software is installed on your computer. Also, make sure to use the USB cable that is provided with your scanner. If the problem persists, please see the FAQs tab at https://epson.com/Support/v39 for helpful information and potential solutions regarding your scanner’s initial setup. Should you need further assistance, we’d be happy to help. You can call Epson Support at (562) 276-4382 between 6am – 8pm (PT), Monday – Friday, or from 7am – 4pm (PT) on Saturdays. Sincerely, Matt. – The Epson Team
Written by a customer while visiting epson.com
Customer Rating
5
Too.many options
on December 4, 2019
Posted by: Hdaa
Great product but I think there are too many options. I must wanted a scanner to scan my photos into my computer. There are 4 buttons on the front of the unit, of which I use none of.
I would recommend this to a friend!
Quality
4
Value
4
Written by a customer while visiting epson.com
Customer Rating
5
Easy to set up, easy to use, great clarity
on December 5, 2019
Posted by: vagabond girl
from Carbondale, IL
I purchased this V39 scanner to try and put my many photos and albums into digital format. So far I've only done a handful of photos, but loved the ease of setup, the small space the scanner takes up on my desk, and the clarity of the photos. I can see more after scanning them into my computer than I can in the originals! Only problem is that one scan does take some time, but this will be a process....
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting epson.com
Customer Rating
5
Simple and Reliable
on December 7, 2019
Posted by: Swaonion
from Canada
It’s sleek and small and doesn’t take up much space. It’s reliable. The quality is good. It’s easy to use.
I bought it to replace a previous Epson scanner I had from 2004-2018 so I expect the same longevity from this one.
I bought it to replace a previous Epson scanner I had from 2004-2018 so I expect the same longevity from this one.
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting epson.com
Customer Rating
1
Poor product
on December 15, 2019
Posted by: Matt2019
from Michigan
I bought this to scan in old family photos. The scan resolution is fine at 600dpi and takes about 20 seconds to complete, which isn’t bad. HOWEVER:
First, the scan bar is not aligned with the sides/edges of the scan area. If you place a photo securely against the top scan edge, you would expect the edge of the photo to be scanned fairly close to horizontal and not need to fix the rotation in other software. Nope, it’s clearly noticeable and I do have to fix all my photos.
Second, for some unknown reason to me, I will scan a photo and it will come out looking slightly like a bow tie (the miffed of the left & right sides of the photo are pulled in).
First, the scan bar is not aligned with the sides/edges of the scan area. If you place a photo securely against the top scan edge, you would expect the edge of the photo to be scanned fairly close to horizontal and not need to fix the rotation in other software. Nope, it’s clearly noticeable and I do have to fix all my photos.
Second, for some unknown reason to me, I will scan a photo and it will come out looking slightly like a bow tie (the miffed of the left & right sides of the photo are pulled in).
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from epson.comBy Matt, Epson, December 18, 2019
Hi Matt2019, thank you for your feedback. We are sorry to hear that you are having issues with the scanning speed for your Epson V39. Scanning speed can be affected by the resolution, document mode, length of the document and your computer resources. Try adjusting scan settings and consult the online User’s Guide as well with FAQs found here: https://files.support.epson.com/docid/cpd4/cpd42186.pdf , https://epson.com/faq/SPT_B11B232201~faq-272607 . If, after completing these steps, the issue continues and you feel there is a hardware malfunction with your scanner, please contact Epson Support at (562) 276-4382; Hours: Monday – Friday, 6am – 8pm PT; Saturday, 7am – 4pm PT.
Written by a customer while visiting epson.com