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Customer Reviews Collected from epson.com |
Epson - Perfection V39 Advanced Flatbed Color Photo Scanner - Black
Average Customer Rating:
4
Rating breakdown 532 reviews
5 Stars
296
4 Stars
110
3 Stars
34
2 Stars
27
1 Star
65
78%of customers recommend this product.
(
378 out of
487)
Customer Reviews for Epson - Perfection V39 Advanced Flatbed Color Photo Scanner - Black
Customer Rating
1
I wish it worked.
on December 16, 2019
Posted by: Pazzy
from Columbus, OH
I used the scanner once when I first purchased it. I don't need it often but recently had a job to scan and now it does not even turn on. I really need to use it now and I can't. No one sells flatbed scanners hardly, maybe there is no longer a need for them. This purchase makes me wish I didn't need one as well.
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from epson.comBy Matt, Epson, December 19, 2019
Hi Pazzy, we thank you for your feedback and apologize for the issue you were experiencing with your V39 scanner. The scanner is powered by a USB connection with your computer. The issue is likely caused by a Microsoft Windows power-saving feature that basically turns off USB ports when they aren’t active. This is the reason why it would not turn ON. Please disable the USB selective suspend setting on your computer. If you need assistance with the procedure or if the issue persists, please contact our Epson Support Team at (562) 276-4382; Hours: Monday – Friday, 6am – 8pm PT; Saturday, 7am – 4pm PT. Sincerely, Matt – The Epson Team.
Written by a customer while visiting epson.com
Customer Rating
2
Hard
on December 16, 2019
Posted by: Anonymous
from Roanoke Texas
instructions are questionable
No, I would not recommend this to a friend.
Quality
4
Value
2
Response from epson.comBy Matt, Epson, December 19, 2019
Hi Patrick, thank you for your feedback. Please see start here guide for first time setting up your scanner at https://files.support.epson.com/docid/cpd4/cpd42181.pdf. If you need real-time assistance please call our support team, our support team is happy to help. You can reach us at (562) 276-4300; Hours: Monday – Friday, 6am – 8pm PT; Saturday, 7am – 4pm PT. Sincerely, Matt – The Epson Team.
Written by a customer while visiting epson.com
Customer Rating
3
I
on December 18, 2019
Posted by: Author
from Hershey, Pennsylvania
I would like simple, printed directions. Seriously, I am having difficulty using it.
Quality
3
Value
3
Response from epson.comBy Leobardo, Epson, December 20, 2019
Hi Author, Epson provides an online manual which allows you to print pages if necessary. Please click on the manual link below.
https://files.support.epson.com/docid/cpd4/cpd42186.pdf
Please call if you have additional questions.
Our Epson Support Team would be happy to help and can be reached at (562) 276-4382; Hours: Monday – Friday, 6am – 8pm PT; Saturday, 7am – 4pm PT. Sincerely, Leo – The Epson Team.
https://files.support.epson.com/docid/cpd4/cpd42186.pdf
Please call if you have additional questions.
Our Epson Support Team would be happy to help and can be reached at (562) 276-4382; Hours: Monday – Friday, 6am – 8pm PT; Saturday, 7am – 4pm PT. Sincerely, Leo – The Epson Team.
Written by a customer while visiting epson.com
Customer Rating
5
personal scanner
on December 20, 2019
Posted by: quilter45
from Orland Park, IL
I like the small size and it works well.
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting epson.com
Customer Rating
5
Great product
on December 28, 2019
Posted by: Say0733
from Rockville, Maryland
I use this scanner to scan all old photos. The auto mode are great and you can modify the output. Great product
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting epson.com
Customer Rating
3
Great fetures
on December 31, 2019
Posted by: wcwilly
from MI
Though to noisy.
No, I would not recommend this to a friend.
Quality
3
Value
3
Response from epson.comBy Leobardo, Epson, January 3, 2020
Hi wcwilly, we apologize for the noise issue on your scanner. Please call our support line to do troubleshooting to see if that resolves your noise issue or to get a replacement if it's a hardware issue if you are under warranty.
Our Epson Support Team would be happy to help and can be reached at (562) 276-4382; Hours: Monday – Friday, 6am – 8pm PT; Saturday, 7am – 4pm PT. Sincerely, Leo – The Epson Team.
Our Epson Support Team would be happy to help and can be reached at (562) 276-4382; Hours: Monday – Friday, 6am – 8pm PT; Saturday, 7am – 4pm PT. Sincerely, Leo – The Epson Team.
Written by a customer while visiting epson.com
Customer Rating
5
Great slim profile scanner with just one usb plug to worry s
on January 8, 2020
Posted by: Gummiwise
from Richmond, VA
I’ve had my V39 scanner for a while now. It’s dependable and produces great quality output. I’d love to see a refresh of it for USB-C. Currently I’m using a USB 2.0 Type B to USB-C cable for my 2018 MacBook Pro. It works well in conjunction with Preview for scanning in PDF’s and pictures.
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting epson.com
Customer Rating
4
So Far, So Good, But Really Noisey!
on January 8, 2020
Posted by: Kodi2k6
from Methuen, MA
The scanner has worked well in my first few uses but the whining sound from the scanner motor has me concerned on how long the scanner will continue to operate. My Epson Perfection 2400 Photo scanner makes a little noise but no where near as concerning as that from the Perfection V39 scanner.
No, I would not recommend this to a friend.
Quality
3
Value
4
Written by a customer while visiting epson.com