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Customer Reviews Collected from epson.com |
Epson - Perfection V39 Advanced Flatbed Color Photo Scanner - Black
Average Customer Rating:
4
Rating breakdown 532 reviews
5 Stars
296
4 Stars
110
3 Stars
34
2 Stars
27
1 Star
65
78%of customers recommend this product.
(
378 out of
487)
Customer Reviews for Epson - Perfection V39 Advanced Flatbed Color Photo Scanner - Black
Customer Rating
5
woks great
on March 30, 2020
Posted by: Dannnnnn
from San diego
works great
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting epson.com
Customer Rating
1
Terrible product
on April 1, 2020
Posted by: Anonymous
from NYC
This scanner won't connect to my new laptop--terrible software!
No, I would not recommend this to a friend.
Response from epson.comBy Bobby D., Epson, April 1, 2020
Hello Sean23498, we apologize for the software issues that you've experienced. Your Epson V39 scanner comes with a 1-year Limited Warranty and free lifetime technical support. Please allow us to assist by contacting our support team by phone at (562) 276-4382; Hours: Monday - Friday, 8 am - 4 pm PT, or by email at https://epson.custhelp.com/app/ask/p_model_name/Epson%20Perfection%20V39. We look forward to hearing from you. Kind Regards, Bobby D. - The Epson Team.
Written by a customer while visiting epson.com
Customer Rating
5
Quality Device
on April 4, 2020
Posted by: Jarl MacSalt
from Laurens, SC
Very nice scanner; I have had several brands over the years including commercial models and this V39 is very nice to use. It is plug and play if you install the software first as instructed. Set up requires following directions in proper order but is simple to do; most people don't read instructions now days so they get into trouble and complain about product.
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting epson.com
Customer Rating
3
Needs frequent reconnecting
on April 5, 2020
Posted by: barisaxman
from Philadelphia PA
When its communicating with my computer it's great. However, it randomly fails to communicate require disconnecting the scanner and rebooting the computer to communicate. I changed the USB cable which reduced the problem but did not eliminate it. The scanner doesn't seem to like "talking" all the time.
No, I would not recommend this to a friend.
Quality
3
Value
3
Response from epson.comBy Bobby D., Epson, April 7, 2020
Hi barisaxman, your Epson V39 scanner comes with free lifetime technical support and we're here to help. Epson provides an FAQ, at www.epson.com/faq/SPT_B11B232201~faq-272610?faq_cat=faq-8796127406156, to help troubleshoot problems with USB connectivity. If this does not resolve the problem or you prefer to speak with someone from Epson Support, please call (562) 276-4382 between 8 am - 4 pm (PT), Monday - Friday. Thank you for your patience. Kind regards, Bobby D. - The Epson Team.
Written by a customer while visiting epson.com
Customer Rating
5
Quick and Easy to Use
on April 10, 2020
Posted by: Elwin
from Cardiff by the Sea, CA
Take the V39 out of the box and in minutes you are productive. Clear, easy to use interface makes scanning seamless.
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting epson.com
Customer Rating
4
It does make surprisingly nice copies
on April 10, 2020
Posted by: SuperBoss
from Des Moines, IA
I bought this over a month ago and finally started using it. It works very well for the intended use and the price I paid. Very happy with it so far!
I would recommend this to a friend!
Quality
4
Value
4
Written by a customer while visiting epson.com
Customer Rating
3
Struggling w. Mac software and USB-C connections
on April 11, 2020
Posted by: tommead
Nice hardware; horrid software
I would recommend this to a friend!
Quality
3
Value
3
Response from epson.comBy Bobby D., Epson, April 13, 2020
Hello tommead, we appreciate your feedback and would like to hear more about the software issues that you're experiencing. Your Epson V39 scanner includes a 1-year Limited Warranty and free lifetime technical support. Please give our Advanced Support Team the opportunity to assist you by calling 1-800-241-5794; Hours: Monday - Friday, 7 am - 5 pm (PT). We're here to help. Sincerely, Bobby D. - The Epson Team.
Written by a customer while visiting epson.com
Customer Rating
4
Almost perfect
on April 13, 2020
Posted by: Nipshot
from mentor oio
My V39 scanner creates a high quality picture with ease. The only set back is, it will only do one a a time. The software must be restarted after each scan.
I would recommend this to a friend!
Quality
4
Value
5
Written by a customer while visiting epson.com