 |
Customer Reviews Collected from epson.com |
Epson - Perfection V39 Advanced Flatbed Color Photo Scanner - Black
Average Customer Rating:
4
Rating breakdown 532 reviews
5 Stars
296
4 Stars
110
3 Stars
34
2 Stars
27
1 Star
65
78%of customers recommend this product.
(
378 out of
487)
Customer Reviews for Epson - Perfection V39 Advanced Flatbed Color Photo Scanner - Black
Customer Rating
5
Epson Perfection Scanner
on April 14, 2020
Posted by: Bendgirl
from Bend, OR
I bought this scanner about a month ago. The scanner that was on my printer failed and I needed a scanner to do a family history project. I am scanning many old photos to include in this book and the scanner is doing a great job.
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting epson.com
Customer Rating
5
Great design, easy use
on April 15, 2020
Posted by: MarkoV39
from Chicago, IL
Very happy with this purchase. The picture stand feature is very clever and practical.
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting epson.com
Customer Rating
5
very user friendly
on April 16, 2020
Posted by: granda Val
from Baltimore, MD
I am very pleased with how well my product works
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting epson.com
Customer Rating
5
Great features, super EASY to use.
on April 16, 2020
Posted by: TunaK
from San Mateo, California
Very EASY to use, user FRIENDLY ! THE BEST SCANNER I ever use.
I would recommend this to a friend!
Written by a customer while visiting epson.com
Customer Rating
2
SET UP
on April 17, 2020
Posted by: JMACL
from AMARILLO, TX
STILL STRUGGLING WITH THE SET UP EVEN AFTER WATCHING YOU TUBE
No, I would not recommend this to a friend.
Quality
3
Value
3
Response from epson.comBy Bobby D., Epson, April 21, 2020
Hi JMACL, we're very sorry for the setup issues that you've encountered with your Perfection scanner. We appreciate your business and we're here to help. Your Epson V39 includes a 1-year Limited Warranty and free lifetime technical support. Please call our support team for assistance at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday. Kind Regards, Bobby D. - The Epson Team.
Written by a customer while visiting epson.com
Customer Rating
4
Crossed fingers
on April 18, 2020
Posted by: mtrgoose
from Homosassa, FL
I've had a Perfection 4490 for years and it was wonderful.
Two weeks ago my computer stopped recognizing it. After three days of downloading, switching and reconfiguring I gave up. I ordered this V39 and started to wait for delivery.
The next day, magically, the 4490 started working and for 5 days I was scanning and happy.
Yesterday UPS brought this V39 and I figured I'd have a backup. This morning the 4490 went on strike again. I just downloaded the software and haven't even plugged it in and I get a review request.
It is smaller than my previous device and I only hope it works as well, that's the most I can say at this time.
I would expect a request for a review would be issued after I've had a chance to at least plug it in; but, this is the best I can do at this time.
Fingers crossed...
Two weeks ago my computer stopped recognizing it. After three days of downloading, switching and reconfiguring I gave up. I ordered this V39 and started to wait for delivery.
The next day, magically, the 4490 started working and for 5 days I was scanning and happy.
Yesterday UPS brought this V39 and I figured I'd have a backup. This morning the 4490 went on strike again. I just downloaded the software and haven't even plugged it in and I get a review request.
It is smaller than my previous device and I only hope it works as well, that's the most I can say at this time.
I would expect a request for a review would be issued after I've had a chance to at least plug it in; but, this is the best I can do at this time.
Fingers crossed...
I would recommend this to a friend!
Quality
3
Value
3
Written by a customer while visiting epson.com
Customer Rating
5
Easy to Set-up
on April 20, 2020
Posted by: Gma Karen
from Pottersville, NY
I began unwrapping this product about 1-1/2 hours ago. I have downloaded the software and emailed 9 pages from this scanner already. Easy to set-up and easy to put the 9 pages I needed into one PDF file. Hope it is as easy to begin scanning my photos tomorrow.
I would recommend this to a friend!
Value
5
Written by a customer while visiting epson.com
Customer Rating
3
autoscan mode works good
on April 21, 2020
Posted by: Miguelxxx
from Florida
I've been using this scanner for about a month, scanning old picture albums. It works well if you use the autoscan mode. It did not work for me when I tried to use the professional mode and changed some scan parameters. My PC could not communicate with the scanner in this mode.
Also, the cd that came with the scanner did not load due to windows10. I had to load from the epsom website.
No, I would not recommend this to a friend.
Quality
3
Value
4
Response from epson.comBy Bobby D., Epson, April 21, 2020
Hi Miguelxxx, thank you for sharing your experience. Your Epson V39 scanner is backed a 1-year Limited Warranty and includes free technical support for the life of the product. If you need further assistance, please call our Advanced Support Team at 1-800-241-5794 between 7 am - 4 pm (PT), Monday - Friday. Additionally, Epson provides useful information to help you troubleshoot most problems with scanning at www.epson.com/support/v39. Sincerely, Bobby D. - The Epson Team.
Written by a customer while visiting epson.com