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Customer Reviews Collected from epson.com |
Epson - Perfection V39 Advanced Flatbed Color Photo Scanner - Black
Average Customer Rating:
4
Rating breakdown 532 reviews
5 Stars
296
4 Stars
110
3 Stars
34
2 Stars
27
1 Star
65
78%of customers recommend this product.
(
378 out of
487)
Customer Reviews for Epson - Perfection V39 Advanced Flatbed Color Photo Scanner - Black
Customer Rating
2
Epson Perfection V39 Scanner
on April 23, 2020
Posted by: KAREN K
from DE
I bought this scanner two weeks ago when my old HP scanner died. In that time I have scanned many pictures. I find this scanner noisy, slow, "unfriendly" - when scanning multiple pictures, it often either kicks me out or just scans one or two of the pictures. It is not uncommon to press the scan button and receive a pop-up box saying it can not connect to the scanner - I press the scan button again and it works. Considering whether to return it as using it is not a pleasant experience.
No, I would not recommend this to a friend.
Quality
2
Value
2
Response from epson.comBy Bobby D., Epson, April 23, 2020
Hi Karen, thank you for your feedback. We apologize for the connectivity issues that you're experiencing. If you need further assistance, your Epson V39 includes free lifetime technical support, and you can reach our support team at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday. Sincerely, Bobby D. - The Epson Team.
Written by a customer while visiting epson.com
Customer Rating
4
efficient
on April 25, 2020
Posted by: Jalkodi
from Texas
This scanner was purchased for me by a friend. I have never felt so organized with myself art work. I recommend it highly for those who need a good home scanner
I would recommend this to a friend!
Quality
4
Value
4
Written by a customer while visiting epson.com
Customer Rating
1
Difficult to install.
on April 26, 2020
Posted by: Mikemiguel
from Los Angeles, California
To difficult to install drivers. Takes forever.
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from epson.comBy Bobby D., Epson, April 30, 2020
Hello Mikemiguel, thank you for sharing your experience. Your Epson V39 is backed by a 1-year Limited Warranty and includes free technical support for the life of the product. If you ever need assistance again, Epson provides useful information to help troubleshoot most scanning problems on the product support page at www.epson.com/support/v39. You can also contact our support team by phone at (562) 276-4382, Monday - Friday, 7 am - 4 pm PT; or by email at https://epson.custhelp.com/app/ask/p_model_name/Epson%20Perfection%20V39. Once again, thank you. Kind Regards, Bobby D. - The Epson Team.
Written by a customer while visiting epson.com
Customer Rating
5
Replacement of Older Epson Scanner
on April 29, 2020
Posted by: Steve99
from West Virginia
I just purchased this new model to replace my older one. My wife requested that I scan a picture from her 1975 yearbook. This worked beyond expectations. I have had many epson scanners and photo printers and they are first class.
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting epson.com
Customer Rating
5
Easy to use and setup
on May 1, 2020
Posted by: Insurance Office
from Torrance, California
Gets the job done for occasional scans needed for a small business.
Worked well with windows 10.
Worked well with windows 10.
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting epson.com
Customer Rating
5
Easy to setup & easy to use.
on May 1, 2020
Posted by: GMaK
from Pottersville NY
I originally bought this scanner to scan photos onto my computer. A few days later my All-in-one printer/copier/scanner went down. I was able to use this scanner to load documents into PDF files & then onto my computer to email out. And, they look great.
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting epson.com
Customer Rating
1
Works only when it wants to
on May 2, 2020
Posted by: scanner fail
The scanner works fine when it decides it wants to, otherwise the software just sits in limbo attempting to open the program
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from epson.comBy Bobby D., Epson, May 4, 2020
Dear Valued Customer, your Perfection V39 scanner includes free lifetime technical support, and we're here to help. Epson provides useful information to help troubleshoot problems with the scanner software in the FAQs at www.epson.com/s/SPT_B11B232201#faq-8796127602764. If you need further assistance, please call our Advanced Support Team directly at 1-800-241-5794 between 7 am - 4 pm (PT), Monday - Friday. Kind Regards, Bobby D. - The Epson Team.
Written by a customer while visiting epson.com
Customer Rating
2
V39
on May 4, 2020
Posted by: 11701
Unfortunately the V39 did not meet my expectations, it was noisy, slow, and did not capture a sharp enough image. This was my first disappointment with an Epson product, guess you get what you pay for.
No, I would not recommend this to a friend.
Quality
2
Value
3
Response from epson.comBy Bobby D., Epson, May 6, 2020
Hello 11701, thank you for sharing your experience with the Epson V39. We’ll make sure your feedback gets to the right departments to help improve the performance and quality of our products. If we can help you with anything else, please contact our support team by phone at (562) 276-4382, Monday - Friday, 7 am - 4 pm PT; or by email at https://epson.custhelp.com/app/ask/p_model_name/Epson%20Perfection%20V39. Once again, thank you. Kind Regards, Bobby D. - The Epson Team.
Written by a customer while visiting epson.com