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Customer Reviews Collected from epson.com |
Epson - Perfection V39 Advanced Flatbed Color Photo Scanner - Black
Average Customer Rating:
4
Rating breakdown 532 reviews
5 Stars
296
4 Stars
110
3 Stars
34
2 Stars
27
1 Star
65
78%of customers recommend this product.
(
378 out of
487)
Customer Reviews for Epson - Perfection V39 Advanced Flatbed Color Photo Scanner - Black
Customer Rating
2
Disappointed
on April 27, 2021
Posted by: Jimmm
from Winter Haven, FL
I was unable to scan multiple photos into multiple files. If I scanned multiple photos, it just put them in one image. I am used to scanners that separate the different images. With this scanner, I have to slowly and painfully scan one photo at a time. The quality seems fine for someone who just need to scan a few photos, or only scan occasionally.
No, I would not recommend this to a friend.
Quality
2
Value
2
Response from epson.comBy Kevin, Epson, April 29, 2021
Hi Jimmm, thank you for your feedback. We are sorry to hear that you are having issues with the scan options for your Epson V39. Epson provides useful information on choosing the best scan settings in the product User’s Guide https://files.support.epson.com/docid/cpd4/cpd42186.pdf. If you continue to have problems with your software, our Epson Support Team would be happy to help you and can be reached at (562) 276-4382; Hours: Monday - Friday, 6 am - 8 pm PT; Saturday, 7 am - 4 pm PT. Sincerely, Kevin - The Epson Team.
Written by a customer while visiting epson.com
Customer Rating
1
Chrome is not an option
on May 17, 2021
Posted by: MemoDulce
from Arizona
ordered this Epson Perfection V39 Scanner, just received and learned it is not compatible with Chrome!
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from epson.comBy Sam, Epson, May 21, 2021
Hi MemoDulce, thanks for sharing your experience. We appreciate your business, and we'll forward your feedback to the relevant department to help improve the performance and quality of our products. If you ever need assistance, your V39 scanner includes free lifetime tech support, and you can reach our support team by phone at (562) 276-4382; Hours: Monday - Friday, 7 am - 4 pm PT. Once again, thank you—regards, Sam - The Epson Team.
Written by a customer while visiting epson.com
Customer Rating
5
EASY PEASY
on May 21, 2021
Posted by: OKMorningGlory
from Oklahoma
My scanner just arrived. The instructions were clear. Downloaded the software, hooked it up to my computer, placed a photo on the glass, and hit the scan button. It did a great job. Can't wait to try the scanner's ability to meld two large pics into one. So far, I'm happy.
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting epson.com
Customer Rating
3
Not too sure yet.
on May 31, 2021
Posted by: dave60
from Everett
Does make great scans of photos and the PDF option works great too. But I have to often unplug it and plug it back in order for the computer to "see" it.
Quality
3
Value
3
Response from epson.comBy Sam, Epson, June 1, 2021
Hello dave60, we're sorry to hear about the trouble you experienced with the Epson V39. Your scanner includes free lifetime tech support, and we're here to help. Epson provides useful information in the FAQs at https://epson.com/Support/Scanners/Perfection-Series/Epson-Perfection-V39/s/SPT_B11B232201#faq-8796158601292 to help troubleshoot most problems with connection issues. You can also contact Epson Support directly at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday. Sincerely, Sam - The Epson Team.
Written by a customer while visiting epson.com
Customer Rating
5
Easy to Use
on June 10, 2021
Posted by: Steve0038
from Canada
We have hundreds of photographic prints, some nearly a century old. We use the V39 to make digital copies of many of these photos. It does the job very well.
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting epson.com
Customer Rating
1
Does turn on
on June 26, 2021
Posted by: Bob34
from Ontairo
Down loaded software plug USB in. No light comes on says you are not connect. Brand new figures.
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from epson.comBy Sam, Epson, June 29, 2021
Hello Bob34, we are sorry to hear that you're having trouble setting up your V39 scanner. Epson takes into consideration all feedback to improve the performance and quality of our products. Your Perfection scanner is backed by a 1-year Limited Warranty and includes free lifetime technical support. Additionally, Epson provides useful information in the online User's Guide to help address setup issues at www.epson.com/Support/Scanners/Perfection-Series/Epson-Perfection-V39/s/SPT_B11B232201#manuals. If the problem persists, please contact Epson Support at (562) 276-4382; Hours: Monday - Friday, 7 am - 4 pm PT. Sincerely, Sam - The Epson Team.
Written by a customer while visiting epson.com
Customer Rating
1
Out of the Box
on July 6, 2021
Posted by: Desert Turtle
from Odessa, Texas
Doesn't Work. Hmmm another bad decision. Loaded software with Scanner not plug in. On a brand new 1 day old Del computer. and nothing the the unit would not work the on off switch is defective. Now what. you guess it back to the the store to exchange. Guess what no exchange contact Epson. for a Return product Authorization. Around and Around we go.
Quality
1
Value
1
Response from epson.comBy Sam, Epson, July 8, 2021
Hello Desert Turtle, we're sorry to hear about the difficulties you're having with the Epson V39 scanner. Epson takes into consideration all feedback to improve the performance and quality of our products. Your scanner includes a 1-year Limited Warranty, plus free lifetime technical support. If you need further assistance, please reach our support team directly at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday. Sincerely, Sam - The Epson Team.
Written by a customer while visiting epson.com
Customer Rating
5
Reliable and Affordable
on September 29, 2021
Posted by: m2mcmjr
from Benicia, CA
my Epson Perfection V39 scanner is very reliable. It is perfect for home use. The only drawback is the speed.
I would recommend this to a friend!
Quality
4
Value
5
Written by a customer while visiting epson.com