 |
Customer Reviews Collected from Samsung US |
Samsung - 1.6 cu. ft. Over-the-Range Fingerprint Resistant Microwave - Stainless Steel
Average Customer Rating:
4.2
Rating breakdown 402 reviews
5 Stars
232
4 Stars
104
3 Stars
22
2 Stars
19
1 Star
25
85%of customers recommend this product.
(
325 out of
384)
Customer Reviews for Samsung - 1.6 cu. ft. Over-the-Range Fingerprint Resistant Microwave - Stainless Steel
Customer Rating
2
Loud and dirty
on March 31, 2019
Posted by: MrsCampbell
Expertise:Intermediate
We've had this way you can read for 3 years now and I wish we would have gotten a different one. Cooks and reheat food just fine. But, the fan on it only has one speed and it is ridiculously loud. You can have the fan transfer air back into the room or up through a stack through the ceiling but it seems that both options just spray grease under the cupboards above the microwave. If you don't plan on using the fan at all it would be a great option. Also, the light is not bright at all.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
1
Value
2
Response from Samsung USBy ^Cat, Samsung Cares, April 13, 2019
MrsCampbell, thank you for bringing this to our attention! We really appreciate your feedback. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Great Microwave...When it Works!
on June 26, 2016
Posted by: Nopopcorn4you
Expertise:Expert
We've had the microwave for 6 months and it was working fine but randomly stopped heating food. The Samsung authorized repair tech came out, was 1.5 hours late (causing my daughter to miss her 1st dance class), couldn't fix the microwave, so he took the microwave back to the repair shop to fix...still waiting. This is the worst experience ever!
Pros: Inexpensive
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Trisha, Samsung Care, May 19, 2022
Hi Nopopcorn4you,
We are glad to know that you are using one of our Samsung products. Your satisfaction is our topmost priority and we apologize for the inconvenience of the microwave not heating properly. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend clicking this link for future reference or guide:
https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https://www.samsung.com/us/support/
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Samsung microwave is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01207757/
You may check this link for future reference to reduce unnecessary repairs over the microwave lifetime.
https://www.samsung.com/us/support/answer/ANS00062285/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/ME16H702SES/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144517722
Thank you for choosing Samsung. Have a great day.
-Trisha-
We are glad to know that you are using one of our Samsung products. Your satisfaction is our topmost priority and we apologize for the inconvenience of the microwave not heating properly. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend clicking this link for future reference or guide:
https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https://www.samsung.com/us/support/
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Samsung microwave is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01207757/
You may check this link for future reference to reduce unnecessary repairs over the microwave lifetime.
https://www.samsung.com/us/support/answer/ANS00062285/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/ME16H702SES/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144517722
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
1
Piece of Junk
on April 1, 2016
Posted by: Emgem
from Minnesota, USA
Expertise:Expert
This machine is very noisy When microwaving it buzzes and hums. The turntable clunks even louder the the microwave. The display is difficult to read. It is slower than my 20 year old microwave. I started using this machine on Oct. 2, 2015 I'd like to throw it in the garbage, It was a big project installing it. I expected it to last at least 10 years. It started making the clunking noise within 3 months. It was loud from the first day.
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy Trisha, Samsung Care, May 19, 2022
Hi Emgem,
We are glad to know that you are using one of our Samsung products. Your satisfaction is our topmost priority and we apologize for the inconvenience of the microwave having a loud noise. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend clicking this link for future reference or guide:
https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https://www.samsung.com/us/support/
Samsung microwave is making unusual noises:
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
The turntable does not rotate and is making noise:
https://www.samsung.com/us/support/troubleshooting/TSG01001970/
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
You may check this link for future reference to reduce unnecessary repairs over the microwave lifetime.
https://www.samsung.com/us/support/answer/ANS00062285/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/ME16H702SES/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144517861
Thank you for choosing Samsung. Have a great day.
-Trisha-
We are glad to know that you are using one of our Samsung products. Your satisfaction is our topmost priority and we apologize for the inconvenience of the microwave having a loud noise. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend clicking this link for future reference or guide:
https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https://www.samsung.com/us/support/
Samsung microwave is making unusual noises:
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
The turntable does not rotate and is making noise:
https://www.samsung.com/us/support/troubleshooting/TSG01001970/
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
You may check this link for future reference to reduce unnecessary repairs over the microwave lifetime.
https://www.samsung.com/us/support/answer/ANS00062285/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/ME16H702SES/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144517861
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
4
Great Microwave
on December 5, 2018
Posted by: Seth K
from Detroit, MI
Expertise:Intermediate
This is a great microwave, Matches my kitchen perfectly. Only reason I have 4 stars is mainly because I did not receive any information with it, No owners manual, installation manual or installation template to install. I also did not get the two grease filters that go underneath the microwave. Disappointed in that, but extremely satisfied with the product itself! I would recommend to others, just make sure you double check to ensure you received everything.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy ^Cat, Samsung Cares, December 6, 2018
We are pleased to hear that you are enjoying your new microwave. Please use this link http://bit.ly/2Pnwy4T and scroll down to the bottom of the page to download a copy of the user manual. J&J International is Samsung's official parts distributor for customers purchasing Samsung parts or accessories. To place an order you can go online at www.samsungparts.com, or by phone at 800-627-4368. J&J's hours of operation are 9:00 am - 8:30 pm EST, Monday – Friday. Thank you for being a part of the Samsung experience! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
buzzes
on April 6, 2021
Posted by: mkm2136
this microwave was installed in our newly renovated house when we bought it in 2019. after 2 short years of light use it has started to make a loud buzzing and vibrating sound when in use. it is cost prohibitive to have someone come out to look at repairing it since no one locally repairs them with parts being hard to come by. very disappointed. replacing it with a different brand.
Features
2
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, April 7, 2021
Our sincerest apology for the inconvenience this has caused. I understand the situation you are going through must be frustrating, and we value your personal feedback. I provided some helpful tips in the link below that may help with your concern with the buzzing noise. Thank you for being a Samsung customer. ^Pat
https://www.samsung.com/nz/support/home-appliances/my-microwave-is-making-strange-noises-while-cooking/
https://www.samsung.com/nz/support/home-appliances/my-microwave-is-making-strange-noises-while-cooking/
Written by a customer while visiting Samsung US
Customer Rating
4
Gets job done
on May 20, 2014
Posted by: mike169
from Powhatan, VA 23139, USA
Expertise:Expert
This is my 2nd samsung microwave so I was already familiar with the features its not overly complicated so its easy to use and still looks nice without spending a lot of money on features you dont need.
Pros: Bright display, Inexpensive, Realistic color
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
lovely microwave
on December 17, 2014
Posted by: ilovejesus
from Boca raton fl
Expertise:Intermediate
beautiful microwave to match all of my samsung kitchen appliances. love the 30 second feature. love putting in the time and hitting start instead of time cook, time and start like on my prior microwave. the one feature l miss, hence my 4 star, unless someone tells me differently, l cannot sent timer and heat or defrost simultaneously. only allows 1 function at a time.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Ok features
on July 2, 2015
Posted by: GAAA
from FL
The only drawback is you cannot run the timer and cook at the same timed
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US