 |
Customer Reviews Collected from Samsung US |
Samsung - 1.8 cu. ft. Over-the-Range Microwave with Sensor Cooking
Average Customer Rating:
4.1
Rating breakdown 838 reviews
5 Stars
483
4 Stars
169
3 Stars
52
2 Stars
38
1 Star
96
80%of customers recommend this product.
(
638 out of
794)
Customer Reviews for Samsung - 1.8 cu. ft. Over-the-Range Microwave with Sensor Cooking
Customer Rating
1
Buyer beware
on September 17, 2021
Posted by: Chris
from NJ
if you anticipate using your new microwave for longer than a year or two, you may want to pass on this one. purchased less than 2 years ago and used in a part-time home, this has stopped heating entirely. as it is out of manufacturer warranty, service on it will cost more than the unit is worth. will be replacing with a non-samsung unit.
very disappointed!
very disappointed!
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
1
Response from Samsung USBy Pat, Samsung Care, September 20, 2021
We understand and respect your decision not to continue with a service repair. Sorry for the inconvenience the microwave has caused you. If you do change your mind about having a technician; You can use the link below. Thank you for being a crucial part of Samsung. ^Pat
https://www.samsung.com/us/support/service/locations/
https://www.samsung.com/us/support/service/locations/
Written by a customer while visiting Samsung US
Customer Rating
1
2,5y smell burn doest heat
on December 12, 2021
Posted by: KDHardt
from Norwood, MA
yeah, disapointing
got this product much before covid and anything else, and now out of nowhere start smell burning kind of electronic device failing. seems that the heat is weak takes 4 minutes to heat up a mug of milk. was a great product so far. but this premature failure really bothers me. i will contact assistance and see if they can do anything even that the warranty has just expired.
got this product much before covid and anything else, and now out of nowhere start smell burning kind of electronic device failing. seems that the heat is weak takes 4 minutes to heat up a mug of milk. was a great product so far. but this premature failure really bothers me. i will contact assistance and see if they can do anything even that the warranty has just expired.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
5
Value
2
Written by a customer while visiting Samsung US
Customer Rating
1
Last Review Moderated
on December 13, 2021
Posted by: KDHardt
from Norwood, MA
Don't buy this appliance. Started to smell B U R Ning and don t heat
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
Garbage do not purchase.
on May 23, 2022
Posted by: Colleen
garbage!! i purchased a 3 piece bundle - microwave, dishwasher, and fridge, all failed within two years. the ice maker failed on the fridge, the microwave continues to run after it is shut off and the dishwasher beeps and shuts off before finishing a cycle. idiot me did not purchase an extended warranty and they are now out of warranty and i have to replace them. do not purchase, find a better product than samsung. garbage
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Angelica, Samsung Care, June 5, 2022
Hello Colleen,
Thank you for reaching out. We appreciate you letting us know that your Samsung microwave continuously runs after being shut off. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is a link to the troubleshooting steps to try when your Samsung microwave does not turn on or off by itself.
https://www.samsung.com/us/support/troubleshooting/TSG01001964/
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/ME18H704SFS/AA
You may also reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144570006
-Angelica
Thank you for reaching out. We appreciate you letting us know that your Samsung microwave continuously runs after being shut off. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is a link to the troubleshooting steps to try when your Samsung microwave does not turn on or off by itself.
https://www.samsung.com/us/support/troubleshooting/TSG01001964/
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/ME18H704SFS/AA
You may also reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144570006
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
4
Lots of good features.
on June 30, 2022
Posted by: 1st buyer
from Missouri
[This review was collected as part of a promotion.] Bought the oven to replace a broken oven. Works well. Cooks fairly evenly. Fan is excessively loud and doesn't draw air sufficiently to actually keep vapors from the front stove burners from just going into the room.
I would recommend this to a friend!
Features
4
Performance
3
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Too Bad So Sad
on July 10, 2022
Posted by: Jsweet
i built a new home with an attached caregiver apartment for my autustic son. both kitchens had all samsung appliances installed . between the 2 kitchens i have had faliure in a dishwasher, refrigerator, oven and now one of microwaves! all approx 3 years old. the first appliance failure was right after the warranty expired - no such thing as a durable good anymore. too bad. nice looking appliances - all looks and no lifespan. oh yeah…another wonderful feature ..the closest “repairman” that will touch the brand is over 100 mikes away. i guess it is way past time to report to bbb.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy Noraina, Samsung Care, July 21, 2022
Hello Jsweet,
Thank you for reaching out and sharing your feedback. I understand you're having issues with your Samsung appliances as your dishwasher, refrigerator, oven, and now your microwave have had a failure. The experience is not what we expect from our customers. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001963/ to guide you if your microwave is not heating or has stopped working.
In case of repair or replacement, please check this link https://www.samsung.com/us/support/service/warranty/ME18H704SFS/AA for the warranty coverage of your product.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave.
You can also check this link https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https://www.samsung.com/us/support/ as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung dishwasher.
I also recommend checking this link https://www.samsung.com/us/support/search/?query=oven&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F to help you with your Samsung oven.
Please also see this link https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144718636.
-Noraina
Thank you for reaching out and sharing your feedback. I understand you're having issues with your Samsung appliances as your dishwasher, refrigerator, oven, and now your microwave have had a failure. The experience is not what we expect from our customers. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001963/ to guide you if your microwave is not heating or has stopped working.
In case of repair or replacement, please check this link https://www.samsung.com/us/support/service/warranty/ME18H704SFS/AA for the warranty coverage of your product.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave.
You can also check this link https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https://www.samsung.com/us/support/ as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung dishwasher.
I also recommend checking this link https://www.samsung.com/us/support/search/?query=oven&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F to help you with your Samsung oven.
Please also see this link https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144718636.
-Noraina
Written by a customer while visiting Samsung US
Customer Rating
1
Problems after a few months
on August 5, 2022
Posted by: Kmar
from Canada
garbage constantly has an issue where everytime i close the door it turns on. no clue why it keeps doing this only way to stop it is too plug it out or turn off from the fuse box.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
3
Value
1
Response from Samsung USBy ROSSINI, Customer Care, August 9, 2022
Hello Kmar,
Thank you for reaching out and sharing your experience with our product, the Samsung Microwave. We are saddened that you experienced issues with our product, such as whenever you close the door, it turns on. Please know that we value your feedback as this will help us improve our product in the future.
Let me share this link to help you with your concern.
The Microwave turns on by itself.
If your Microwave turns on by itself after you close the door, you may need to clean the door, check the latch, or ensure it is closed all the way. But if your cooktop lamp does not turn off, it may just be wet from recent cooking.
https://www.samsung.com/us/support/troubleshooting/TSG01001966/
You may reach us via the following links if you need additional assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:
1144779699
Thank you for choosing Samsung.
^Ross
Thank you for reaching out and sharing your experience with our product, the Samsung Microwave. We are saddened that you experienced issues with our product, such as whenever you close the door, it turns on. Please know that we value your feedback as this will help us improve our product in the future.
Let me share this link to help you with your concern.
The Microwave turns on by itself.
If your Microwave turns on by itself after you close the door, you may need to clean the door, check the latch, or ensure it is closed all the way. But if your cooktop lamp does not turn off, it may just be wet from recent cooking.
https://www.samsung.com/us/support/troubleshooting/TSG01001966/
You may reach us via the following links if you need additional assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:
1144779699
Thank you for choosing Samsung.
^Ross
Written by a customer while visiting Samsung US
Customer Rating
2
Stopped working
on September 17, 2022
Posted by: Elautz
didnt have it 3 years wont heat up anything anymore.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
4
Value
2
Response from Samsung USBy Charles, Samsung Care, September 20, 2022
Hi Elautz,
Thank you for bringing this to our attention. I see you have some concerns with the microwave not heating anymore.
A microwave that is not starting or heating is usually in Demo mode. It is commonly used in retail showrooms to demonstrate microwaves without activating their magnetrons. It will also take longer for the microwave to heat if it doesn't have enough clearance or ventilation.
Samsung microwave is not heating or has stopped working https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide them with this number (1144939118) when you message us to help our team pull up your information.
Have a great day.
^Charles
Thank you for bringing this to our attention. I see you have some concerns with the microwave not heating anymore.
A microwave that is not starting or heating is usually in Demo mode. It is commonly used in retail showrooms to demonstrate microwaves without activating their magnetrons. It will also take longer for the microwave to heat if it doesn't have enough clearance or ventilation.
Samsung microwave is not heating or has stopped working https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide them with this number (1144939118) when you message us to help our team pull up your information.
Have a great day.
^Charles
Written by a customer while visiting Samsung US