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Customer Reviews Collected from Samsung US |
Samsung - 1.8 cu. ft. Over-the-Range Microwave with Sensor Cooking
Average Customer Rating:
4.1
Rating breakdown 838 reviews
5 Stars
483
4 Stars
169
3 Stars
52
2 Stars
38
1 Star
96
80%of customers recommend this product.
(
638 out of
794)
Customer Reviews for Samsung - 1.8 cu. ft. Over-the-Range Microwave with Sensor Cooking
Customer Rating
2
Worked fine until it didn't
on August 3, 2023
Posted by: RoadrunnerCoyote
Bought this as part of a fridge/oven/micro/dishwasher combo. When it worked it was fine, no complaints. Now it has stopped working less than 5 years in. When you try to turn it on the timer starts counting down like it's cooking but nothing is happening inside. Prior to that issue you had to close the door a certain way or it wouldn't run. I wish these things would last longer than they do.
No, I would not recommend this to a friend.
Performance
2
Response from Samsung USBy Rainly, Samsung Care, August 8, 2023
Greetings,
Your convenience matters to us. Allow us to help you for the unit's betterment.
You can follow the steps on the link below if the microwave has stopped working or not heating.
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
As a supplement to the link above, I have shared the model's user manual link to check the steps to turn off the demo mode on page 10.
https://downloadcenter.samsung.com/content/UM/202001/20200123151031862/2017.12.14_ME18H704SFB_S_W_AA_AC_EN-CFR.pdf
Please feel free to reach us via the following options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146122256, which will help our team pull up your information.
^Rainly
Your convenience matters to us. Allow us to help you for the unit's betterment.
You can follow the steps on the link below if the microwave has stopped working or not heating.
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
As a supplement to the link above, I have shared the model's user manual link to check the steps to turn off the demo mode on page 10.
https://downloadcenter.samsung.com/content/UM/202001/20200123151031862/2017.12.14_ME18H704SFB_S_W_AA_AC_EN-CFR.pdf
Please feel free to reach us via the following options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146122256, which will help our team pull up your information.
^Rainly
Written by a customer while visiting Samsung US
Customer Rating
1
Overpriced …Cheap made products
on October 27, 2023
Posted by: Sheldon
from Daisytown, Pa 15427
I bought the microwave ME18H704SFG On 6/20/2020 and stove NE59T4311SG also on 06/20/2020. And refrigerator RF260BEAESG and black stainless steel microwave died October 12, 2023 and all appliances with his fingerprint resistant coating, started peeling off within the first month
Features
2
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, October 27, 2023
Hi Sheldon,
We want to ensure that our appliance is working and in good condition. Let us help you with the microwave.
Here is a link to help the microwave work. Please follow the steps and click the hyperlinks for further help.
Samsung microwave is not heating or has stopped working.
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Also, here is a link to help you clean the microwave. Please read each section, follow the steps, and click the hyperlinks for additional help.
How to clean a Samsung microwave.
https://www.samsung.com/us/support/answer/ANS00062285/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146457653 to help our team pull up your information.
Have a great day.
^Aloe
We want to ensure that our appliance is working and in good condition. Let us help you with the microwave.
Here is a link to help the microwave work. Please follow the steps and click the hyperlinks for further help.
Samsung microwave is not heating or has stopped working.
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Also, here is a link to help you clean the microwave. Please read each section, follow the steps, and click the hyperlinks for additional help.
How to clean a Samsung microwave.
https://www.samsung.com/us/support/answer/ANS00062285/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146457653 to help our team pull up your information.
Have a great day.
^Aloe
Written by a customer while visiting Samsung US
Customer Rating
1
No longer working
on January 13, 2024
Posted by: Campbellscsu
No longer heats up anything after four years save your money and time and buy something different.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Ernest, SEA Care, January 15, 2024
Greetings,
We understand the importance of having a reliable microwave in every household. Let's get the information you need to ensure your microwave is heating properly.
The links and hyperlinks below provide easy instructions to diagnose and fix your microwave's heating issues.
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Should you need more assistance with the microwave, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146737906) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
We understand the importance of having a reliable microwave in every household. Let's get the information you need to ensure your microwave is heating properly.
The links and hyperlinks below provide easy instructions to diagnose and fix your microwave's heating issues.
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Should you need more assistance with the microwave, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146737906) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Written by a customer while visiting Samsung US
Customer Rating
1
Very unhappy customer
on February 21, 2024
Posted by: Never buy Samsung
I bought a complete set of Samsung appliances. Everyone of them are garbage. I purchased all at the same time, so far every one of them has broke. The latch on the microwave door broke off and you can just buy the part, you have to buy the whole door which is as much as the microwave. The refrigerator freezer handle has fallen off and I’ve tried repairing multiple times. The range knobs have all fallen off and won’t stay on and the light switch in the oven works spastically. The dishwasher has been repaired several times. And…all of the “black stainless coating” is peeling on every appliance. Stay away from Samsung. It is all garbage.
Response from Samsung USBy SEA Care, February 22, 2024
Hi there,
We understand how you feel about your experiences with your appliances. We would love to extend our help.
To check the availability and compatibility of your microwave's door latch, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 a.m.–6:30 p.m. EST, Monday–Friday.
We want to speak to you directly to provide support and see how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146878348) to help our team pull up your information when you message us.
Thank you.
-Kimberly
We understand how you feel about your experiences with your appliances. We would love to extend our help.
To check the availability and compatibility of your microwave's door latch, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 a.m.–6:30 p.m. EST, Monday–Friday.
We want to speak to you directly to provide support and see how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146878348) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Written by a customer while visiting Samsung US
Customer Rating
3
Only last 7 years
on May 24, 2024
Posted by: B Johnson
Model# ME18H704SFS - broke after 7 years. won't heat anything up and sounds loud when running. worked fine until it just stopped heating.
Response from Samsung USBy Samsung Care, May 27, 2024
Hi there,
We can feel the frustration you had with this microwave. We are here to assist you in any way possible.
We recommend checking the resources below for steps to take when the microwave is not heating.
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1147177783), and it will help our team pull up your information.
^Rodel
We can feel the frustration you had with this microwave. We are here to assist you in any way possible.
We recommend checking the resources below for steps to take when the microwave is not heating.
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1147177783), and it will help our team pull up your information.
^Rodel
Written by a customer while visiting Samsung US
Customer Rating
1
Don't buy this product
on August 22, 2024
Posted by: Chris
Stopped working today just like that only had it a few months shy of 5 years. You would think they would last longer so ridiculous and of course the warranty has expired. Samsung should replace them.
Response from Samsung USBy SEA CARE, August 23, 2024
We understand how this experience affected you. Let's help you, Chris.
The link below will show you the steps to increase the effectiveness of the microwave. For more details, please select the corresponding bullet points which affect your microwave experience.
Samsung microwave is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01207757/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147470093, to help our team pull up your information.
Have a great day!
^Chrystel
The link below will show you the steps to increase the effectiveness of the microwave. For more details, please select the corresponding bullet points which affect your microwave experience.
Samsung microwave is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01207757/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147470093, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US