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Customer Reviews Collected from Samsung US |
Samsung - 1.8 cu. ft. Over-the-Range Microwave with Sensor Cooking
Average Customer Rating:
4.1
Rating breakdown 838 reviews
5 Stars
483
4 Stars
169
3 Stars
52
2 Stars
38
1 Star
96
80%of customers recommend this product.
(
638 out of
794)
Customer Reviews for Samsung - 1.8 cu. ft. Over-the-Range Microwave with Sensor Cooking
Customer Rating
3
Great Appliance - Not dependable
on October 12, 2017
Posted by: NHBiker
from Londonderry, NH, USA
Expertise:Intermediate
Using this microwave for popcorn with the sensor does not work well. I was spoiled when I had an older brand that worked perfectly in popcorn mod. You just pressed a popcorn button and it worked no matter what size bag, it figured it all out and worked perfectly.
This is my second ME18H704SFS. My first unit lost the magnetron after two years. It cost as much as a new unit just for labor to replace that covered part. Also, you have to R&R the unit for in home service. I just got another unit. Since I am moving, it was easier to just replace what I had and not spend more. So the one year warranty is great, but when the magnetron fails afterward, the longer warranty on that part is kinda useless.
Pros: Bright display, Realistic color, Inexpensive
Cons: Poor quality, magnetron fails, cost of magnetron replacement labor is high
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
5
Value
3
Response from Samsung USBy Trisha, Samsung Care, July 8, 2022
Hi NHBiker,
We are glad to know that you are using one of our Samsung products. Your satisfaction is our topmost priority and we apologize for the inconvenience of the microwave not working properly. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend clicking this link for future reference or guide:
https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https://www.samsung.com/us/support/
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Use your Samsung microwave for defrosting:
https://www.samsung.com/us/support/answer/ANS00087027/
How to cook with your Samsung microwave:
https://www.samsung.com/us/support/answer/ANS00049159/
You may check this link for future reference to reduce unnecessary repairs over the microwave lifetime.
https://www.samsung.com/us/support/answer/ANS00062285/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/ME18H704SFS/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144675055
Thank you for choosing Samsung. Have a great day.
-Trisha-
We are glad to know that you are using one of our Samsung products. Your satisfaction is our topmost priority and we apologize for the inconvenience of the microwave not working properly. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend clicking this link for future reference or guide:
https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https://www.samsung.com/us/support/
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Use your Samsung microwave for defrosting:
https://www.samsung.com/us/support/answer/ANS00087027/
How to cook with your Samsung microwave:
https://www.samsung.com/us/support/answer/ANS00049159/
You may check this link for future reference to reduce unnecessary repairs over the microwave lifetime.
https://www.samsung.com/us/support/answer/ANS00062285/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/ME18H704SFS/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144675055
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
5
Otr microwave
on October 26, 2017
Posted by: jjsacramento
from Sacramento CA
Expertise:Intermediate
Just got it today and its awesome. For the value it is a wonderful choice.
Pros: Bright display, Inexpensive
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Pitiful features
on October 29, 2017
Posted by: GarlandWF
from Fredericksburg, TX 78624, USA
Expertise:Intermediate
This microwave does not have "express" features, like pressing 1 for one minute, 2 for two minutes etc, does not have dual timers -can only time one thing at a time, and is an overall disappointment. I would recommend looking at other models/brands.
Pros: Bright display
Cons: Did not meet expectations, no express features, single function timer
No, I would not recommend this to a friend.
Features
1
Performance
4
Design
4
Value
1
Response from Samsung USBy Camille , Samsung Care, August 1, 2022
Hi GarlandWF.
We apologize for your experience with the 1.8 cu. ft. Over-the-Range Microwave with Sensor Cooking in Fingerprint Resistant Black Stainless Steel was less than ideal. We appreciate all feedback that helps us understand how to improve our products. Thank you for taking the time to leave this review.
Reference Ticket Number: 1144754203
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
We apologize for your experience with the 1.8 cu. ft. Over-the-Range Microwave with Sensor Cooking in Fingerprint Resistant Black Stainless Steel was less than ideal. We appreciate all feedback that helps us understand how to improve our products. Thank you for taking the time to leave this review.
Reference Ticket Number: 1144754203
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
5
Best Ever!!!!
on June 4, 2018
Posted by: KC70
from Richmond, VA
Expertise:Beginner
This is the first Samsung microwave we have bought. I love it!!!!! It is really easy to use and it has amazing features. Most of our appliances have now been replaced by Samsung. I don't think I will buy anything else.
Pros: Bright display, Inexpensive
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Nice sleek look, easy to clean and has great featu
on November 1, 2018
Posted by: warriorwoman
from Philadelphia, PA
Expertise:Expert
[This review was collected as part of a promotion.] Top of the line!! Love it!! Ease of use and the popcorn feature knocks my socks off!!! No more guessing
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Install Template way off
on December 15, 2014
Posted by: packman123
from Wisconsin, USA
Expertise:Expert
The installation on this product was a joke. The install manual and template will have you cutting an exhaust hole twice as large as it needs to be.And it wont align with the adapter when you are done. I had to cut the back bottom of the cabinet again so the adapter would fit over the damper. The instructions tell you to insert a self aligning screw through the top center cabinet hole and it has no hole or screw to do that. The unit will be tight on the top sides but not in the middle and it is racking the whole thing.. I will be calling Samsung for screws and a possible replacement.
Pros: Inexpensive
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
1
Value
2
Written by a customer while visiting Samsung US
Customer Rating
5
Looks great in my kitchen
on December 22, 2014
Posted by: Goodeal
Expertise:Intermediate
This microwave oven is really nice looking. I have the black color it fit in with the rest of my appliances witch is of another brand. Using this oven now for about 20 days and it is used several times a day. It has all the features I need and has worked great. It was very easy to install, but you will need help to lift it in the bracket and hold it to put in the top screws. Hope to get several years out of it.
Pros: Bright display, Inexpensive
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Light Not Working
on January 17, 2015
Posted by: freeport2
from NEW YORK
Expertise:Intermediate
Two days after installation, the microwave light stopped working. Now I have to go to the store to have it replace. What an inconvenience!
Cons: Poor quality, Not high def, Did not meet expectations
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
1
Response from Samsung USBy Camille , Samsung Care, August 5, 2022
Hi freeport2.
Thank you for reaching out regarding your 1.8 cu. ft. Over-the-Range Microwave with Sensor Cooking in Fingerprint Resistant Stainless Steel you had to go to the store to get the replacement bulb. On behalf of Samsung, we apologize for the inconvenience this has caused you. Regarding your concern, to help you with this, I suggest you get in touch with our Samsung Parts team at 800.627.4368 Mon - Fri 9:00 AM ~ 6:30 PM EST. They will be able to assist you in getting a replacement bulb.
Also, here is a link to assist you with how to change the light bulb.
Replace a Samsung microwave oven light or cooktop light.
https://www.samsung.com/us/support/answer/ANS00049242/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket Number: 1144770367
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Thank you for reaching out regarding your 1.8 cu. ft. Over-the-Range Microwave with Sensor Cooking in Fingerprint Resistant Stainless Steel you had to go to the store to get the replacement bulb. On behalf of Samsung, we apologize for the inconvenience this has caused you. Regarding your concern, to help you with this, I suggest you get in touch with our Samsung Parts team at 800.627.4368 Mon - Fri 9:00 AM ~ 6:30 PM EST. They will be able to assist you in getting a replacement bulb.
Also, here is a link to assist you with how to change the light bulb.
Replace a Samsung microwave oven light or cooktop light.
https://www.samsung.com/us/support/answer/ANS00049242/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket Number: 1144770367
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Written by a customer while visiting Samsung US