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Customer Reviews Collected from Samsung US |
Samsung - 1.8 cu. ft. Over-the-Range Microwave with Sensor Cooking
Average Customer Rating:
4.1
Rating breakdown 838 reviews
5 Stars
483
4 Stars
169
3 Stars
52
2 Stars
38
1 Star
96
80%of customers recommend this product.
(
638 out of
794)
Customer Reviews for Samsung - 1.8 cu. ft. Over-the-Range Microwave with Sensor Cooking
Customer Rating
5
Microwave with Sensor Cooking
on May 31, 2015
Posted by: rsuehrst
from Colorado, USA
Great performing and looking Microwave. The stainless steel is great looking. This is a pleasure to own and makes our kitchen look great. We will be buying the rest of Samsung appliances for our kitchen.
Pros: Bright display, Inexpensive, Realistic color
Cons: samsung quality.....
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Not the best
on June 3, 2015
Posted by: Len2
from Frisco, TX, USA
Expertise:Intermediate
This product is not the best one out there. IF you are looking for one that is just simple and would do ordinary things, then this is OK .
When I cook and steam is coming from the range, the microwave's door gets foggy and I have not figured out how to clean it.
I am not that happy about this product.
When I cook and steam is coming from the range, the microwave's door gets foggy and I have not figured out how to clean it.
I am not that happy about this product.
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy Angelica, Samsung Care, June 27, 2022
Hello Len2,
Thank you for bringing this to our attention. We appreciate you informing us that your Samsung microwave's door gets foggy when you cook, and steam is coming from the range. We apologize for the inconvenience the issue has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Here is a link to the troubleshooting steps to try when condensation forms on your microwave door.
https://www.samsung.com/us/support/troubleshooting/TSG01110250/
You may also refer to the helpful link below about cleaning your microwave.
https://www.samsung.com/us/support/answer/ANS00062285/
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your Reference Ticket Number: 1144639666
Thank you, and stay safe!
-Angelica
Thank you for bringing this to our attention. We appreciate you informing us that your Samsung microwave's door gets foggy when you cook, and steam is coming from the range. We apologize for the inconvenience the issue has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Here is a link to the troubleshooting steps to try when condensation forms on your microwave door.
https://www.samsung.com/us/support/troubleshooting/TSG01110250/
You may also refer to the helpful link below about cleaning your microwave.
https://www.samsung.com/us/support/answer/ANS00062285/
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your Reference Ticket Number: 1144639666
Thank you, and stay safe!
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
3
This product is average
on June 7, 2015
Posted by: pepski
Expertise:Intermediate
A little noisy while operating. If you install yourself you must read directions
Pros: Bright display, Inexpensive, Lightweight
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy Noraina, Samsung Care, April 12, 2022
Hello pepski,
Thank you for reaching out and sharing your feedback about your Samsung microwave. I understand you're having an issue with your microwave as it's a little noisy while operating. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001968/ to understand why the microwave is making unusual noises.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144397152.
-Noraina
Thank you for reaching out and sharing your feedback about your Samsung microwave. I understand you're having an issue with your microwave as it's a little noisy while operating. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001968/ to understand why the microwave is making unusual noises.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144397152.
-Noraina
Written by a customer while visiting Samsung US
Customer Rating
4
Marykay
on June 9, 2015
Posted by: Chef101
from Tennessee
Expertise:Intermediate
This microwave matches the stove I just purchased and it looks great together.
Pros: Inexpensive, Durable
Cons: cooktop light coould be brighter.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features
on June 25, 2015
Posted by: doehead
This product has great features and love it, it does everything i wont to.
Pros: Bright display
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome
on June 30, 2015
Posted by: Jkook
from Springfield, IL
Expertise:Intermediate
Works great! More than I expected. Love the temperature sensor
Pros: Durable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Product.
on July 8, 2015
Posted by: Terry64
from Parrish, FL
New owner of this product. So far, I have no complaints. My compliments on design and operation. Look forward to a long ownership of this product.
Pros: Realistic color, Bright display, Durable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Everything you need
on July 13, 2015
Posted by: Mxpapa
from Nevada
Expertise:Expert
My whole house is Samsung this is my 8th samsung product
Pros: Inexpensive
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US