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Customer Reviews Collected from Samsung US |
Samsung - 1.8 cu. ft. Over-the-Range Microwave with Sensor Cooking
Average Customer Rating:
4.1
Rating breakdown 838 reviews
5 Stars
483
4 Stars
169
3 Stars
52
2 Stars
38
1 Star
96
80%of customers recommend this product.
(
638 out of
794)
Customer Reviews for Samsung - 1.8 cu. ft. Over-the-Range Microwave with Sensor Cooking
Customer Rating
5
Really happy with this Microwave oven
on August 1, 2015
Posted by: JimAJ
from Woodbridge, VA, USA
Our 16 year old microwave finally gave up the ghost. When we found the Samsung in one store, I came home researched it and found the same one in a competing store at a lower cost. It is a great package. Just what we were looking for. The ceramic interior is unique and vey easy to clean. So far I am vey happy with this microwave.
Pros: Inexpensive, Bright display
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This micrwave is well designed
on August 11, 2015
Posted by: Civeng
from Maryland, USA
Expertise:Intermediate
We own this product for about a month. It is working satisfactorily.
Pros: Bright display
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
4
Good
on August 20, 2015
Posted by: Unpicky
from huntsville, Al
Expertise:Intermediate
I have happy with all my appliances except the refrigerator
Pros: Inexpensive
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
This microwave is not as nice as my last Samsung.
on September 20, 2015
Posted by: coldmiser
from North Carolina, USA
Expertise:Expert
I bought this microwave to replace my old one that went on the frizt. The new takes more steps to accomplish what I was able to do with one button on the old one. I am not real crazy about the dark interior. It take longer to heat my coffee in this one than it did in the last one.
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
4
Value
3
Response from Samsung USBy Angelica, Samsung Care, June 27, 2022
Hello coldmiser,
Thank you for bringing this to our attention. We appreciate you informing us that your Samsung microwave takes longer to heat your coffee than it did on your last one. We apologize for the inconvenience the issue has caused you, especially since it's a replacement unit already. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Here is a link to the troubleshooting steps to try when your Samsung microwave is not heating or has stopped working.
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
I've also included a link to our warranty page to learn more about the product's coverage.
https://www.samsung.com/us/support/service/warranty/ME18H704SFW/AA
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your Reference Ticket Number: 1144639586
Thank you, and stay safe!
-Angelica
Thank you for bringing this to our attention. We appreciate you informing us that your Samsung microwave takes longer to heat your coffee than it did on your last one. We apologize for the inconvenience the issue has caused you, especially since it's a replacement unit already. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Here is a link to the troubleshooting steps to try when your Samsung microwave is not heating or has stopped working.
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
I've also included a link to our warranty page to learn more about the product's coverage.
https://www.samsung.com/us/support/service/warranty/ME18H704SFW/AA
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your Reference Ticket Number: 1144639586
Thank you, and stay safe!
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
5
Great microwave great price
on October 13, 2015
Posted by: Happyinkitcken
from Horseheads, NY, USA
Expertise:Intermediate
We replaced all of our kitchen appliances started with dead refrigerator got a stainless Samsung so we replaced everything with Samsung stainless we love them....
Pros: Durable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This microwave is a good value for the money
on October 25, 2015
Posted by: cvjohns
from Copperas Cove, TX, USA
Expertise:Expert
This microwave is a very good value with great features considering the price.
Pros: Durable
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Works great!
on November 8, 2015
Posted by: SamsungJohn
from Ohio, USA
Expertise:Expert
Wonderful design and fits perfect. Dual racks are great and it cooks quick, the vent is sometimes loud on high but that is b/c it has dual fans.
Pros: Inexpensive, Bright display, Durable
Cons: it's a little heavy during install
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excels at almost everything
on November 9, 2015
Posted by: relic211
from San Diego, CA, USA
Expertise:Intermediate
Very nice microwave overall, but it's performance reheating food suffers in comparison to other microwaves I have owned. Sensor Reheating takes more than twice as long.
Pros: Bright display, Lightweight
Cons: slow sensor reheating
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US