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Customer Reviews Collected from Samsung US |
Samsung - 1.8 cu. ft. Over-the-Range Microwave with Sensor Cooking
Average Customer Rating:
4.1
Rating breakdown 838 reviews
5 Stars
483
4 Stars
169
3 Stars
52
2 Stars
38
1 Star
96
80%of customers recommend this product.
(
638 out of
794)
Customer Reviews for Samsung - 1.8 cu. ft. Over-the-Range Microwave with Sensor Cooking
Customer Rating
5
Love the sensor option
on November 11, 2015
Posted by: Strahle2000
from Colorado, USA
Expertise:Expert
I replaced this with a cheaper micro - but now I have what I really wanted. Love, Love Samsung products.
Pros: Bright display, Durable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great looking microwave
on November 13, 2015
Posted by: architek83
from Nashville, TN, USA
Expertise:Intermediate
Recently purchased as a replacement for a 12year old unit that stopped working. Installation was fairly easy and looks great with the new matching Samsung black stainless steel range that was purchased at the same time. Features of the microwave are great and the only complaint is the light level of the unit below onto the range top. A higher wattage light level would be the only improvement I would recommend.
Pros: Inexpensive
I would recommend this to a friend!
Features
4
Performance
5
Design
3
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Overheats and cuts off
on November 15, 2015
Posted by: HOOShenry
from Richmond, VA
Expertise:Expert
If I use the microwave for over 2.5-3 minutes, the unit overheats and turns off. I am assuming it is overheating. All the power goes off, including the display for about an hour. After that, it just randomly turns back on and you can use it again. It works fine for anything less than two minutes. Anyone have a fix for this?
Cons: Poor quality
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
1
Response from Samsung USBy Camille , Samsung Care, April 25, 2022
Hi HOOShenry.
Thank you for reaching out regarding your 1.8 cu. ft. Over-the-Range Microwave with Sensor Cooking in Fingerprint Resistant Stainless Steel overheats and turns off by itself. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. To help you with this, I will be providing you with this link to fix your issue.
Samsung microwave is not working.
https://www.samsung.com/us/support/troubleshooting/TSG01207757/#:~:text=A%20microwave%20that%20is%20not,mode%20to%20solve%20the%20issue.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144441019
^Camille
Thank you for reaching out regarding your 1.8 cu. ft. Over-the-Range Microwave with Sensor Cooking in Fingerprint Resistant Stainless Steel overheats and turns off by itself. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. To help you with this, I will be providing you with this link to fix your issue.
Samsung microwave is not working.
https://www.samsung.com/us/support/troubleshooting/TSG01207757/#:~:text=A%20microwave%20that%20is%20not,mode%20to%20solve%20the%20issue.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144441019
^Camille
Written by a customer while visiting Samsung US
Customer Rating
5
This model has updated features
on November 15, 2015
Posted by: My2ndOne
from Cleveland, OH, USA
Expertise:Intermediate
I recently purchased this model to replace one that was in a stove fire and two years old. The inside steel lining makes it very quick and easy to clean. The split lights on the bottom give more light onto the stove than just one in the middle. Also the fan has four speeds rather than just two. I would definitely recommend this to family and friends.
Pros: Inexpensive, Bright display, Durable, 4 speed fan
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great microwave
on November 18, 2015
Posted by: macorix
from New York
Expertise:Intermediate
I just got this microwave cause I was remodeling my kitchen . My old Samsung microwave was still working perfectly I gave it to my sister.
Pros: Bright display
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great over stove microwave
on November 24, 2015
Posted by: LishW
from Los Angeles
Expertise:Intermediate
Love that this microwave is over the stove & is also a fan. Nice big glass in door so you can really see your food item. Simple & easy to use.
Pros: Realistic color, Bright display, Durable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Ease of Use
on November 26, 2015
Posted by: OhioJeeper
The OTR Microwave, ME18H704SFS , has an easy to read control panel and with the 'user options', the user can make their own defaults and do almost every chore with the touch of 2 buttons.
Pros: Inexpensive, Bright display, ease of use
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
powerful
on November 26, 2015
Posted by: agwalker
from lubbock, tx
Expertise:Expert
The only negative is that the buttons have to be pushed a certain way or it will not prompt the key to become active. Otherwise
Pros: Bright display, roomy inside
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US