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Customer Reviews Collected from Samsung US |
Samsung - 1.8 cu. ft. Over-the-Range Microwave with Sensor Cooking
Average Customer Rating:
4.1
Rating breakdown 838 reviews
5 Stars
483
4 Stars
169
3 Stars
52
2 Stars
38
1 Star
96
80%of customers recommend this product.
(
638 out of
794)
Customer Reviews for Samsung - 1.8 cu. ft. Over-the-Range Microwave with Sensor Cooking
Customer Rating
1
2 Years and done
on February 12, 2017
Posted by: Genieboy47
from Lincoln, NE, USA
Expertise:Intermediate
Purchased just over 2 years ago and worked great until an internal short and of course it is more to fix it than to just buy a new one. Usually happy with Samsung stuff all my other items have been good but this microwave makes me not want to buy their appliances.
Cons: Did not meet expectations, Poor quality
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
4
Value
1
Response from Samsung USBy Camille , Samsung Care, August 3, 2022
Hi Genieboy47.
We apologize for your experience with the 1.8 cu. ft. Over-the-Range Microwave with Sensor Cooking in Fingerprint Resistant Stainless Steel less than ideal. We appreciate all feedback that helps us understand how to improve our products. Thank you for taking the time to leave this review.
Reference Ticket Number: 1144762931
Have a great day.
^Camille
We apologize for your experience with the 1.8 cu. ft. Over-the-Range Microwave with Sensor Cooking in Fingerprint Resistant Stainless Steel less than ideal. We appreciate all feedback that helps us understand how to improve our products. Thank you for taking the time to leave this review.
Reference Ticket Number: 1144762931
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
1
Stopped functioning after warranty period
on July 22, 2017
Posted by: Kuldud
from Delta, BC, Canada
Expertise:Expert
This microwave suddenly stopped working. The power is still on and when the start button is pressed it will just click then turn the light on and does nothing. I can tell it isn't working because the humming sound while it is running does not happen anymore . You can see the timer counting down but nothing is happening.
Cons: Did not meet expectations, Poor quality
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy Angelica, Samsung Care, April 11, 2022
Hello Kuldud,
Thank you for reaching out. We appreciate you letting us know that your Samsung microwave has stopped working suddenly. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we're here to help.
Attached is a link containing the troubleshooting guide you can try if your Samsung microwave does not heat or has stopped working.
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/ME18H704SFS/AA
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144391400
-Angelica
Thank you for reaching out. We appreciate you letting us know that your Samsung microwave has stopped working suddenly. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we're here to help.
Attached is a link containing the troubleshooting guide you can try if your Samsung microwave does not heat or has stopped working.
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/ME18H704SFS/AA
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144391400
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
Disappointed
on February 9, 2016
Posted by: Punta234
from Naples, FL
Expertise:Expert
We used the microwave a few times and the sensor for Potato Cooking sopped working. After a little over a year the whole microwave died on us. This is the first time in our lives that a microwave stops working, couldn't believe it for a Samsung product. We buy everything Samsung because we believed in the brand. Now we don't know what to think.
Pros: attractive design
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
4
Value
3
Response from Samsung USBy Angelica, Samsung Care, May 13, 2022
Hello Punta234,
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung microwave stopped working. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we're here to help.
Attached is a link to the troubleshooting guide to try when your Samsung microwave is not working.
https://www.samsung.com/us/support/troubleshooting/TSG01207757/
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/ME18H704SFS/AA
You may reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144501587
-Angelica
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung microwave stopped working. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we're here to help.
Attached is a link to the troubleshooting guide to try when your Samsung microwave is not working.
https://www.samsung.com/us/support/troubleshooting/TSG01207757/
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/ME18H704SFS/AA
You may reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144501587
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
4
Features are very adequate.
on August 16, 2015
Posted by: Columbo
from Michigan
Expertise:Intermediate
The features are very adequate, without being so overly sophisticated that they're useless for the average person. Sometimes simple is better. Downside: There should be at least three bolts securing the front of the microwave to the the cabinet so as not to distort the top panel at the front. My 10 year old Samsung (almost identical to this one) had three bolts. Secondly, a previous reviewer reported the touch buttons take more pressure to push, a slight annoyance. He was absolutely right. So, if you are feint of finger, choose another. I'm happy enough.
Pros: Inexpensive, good value for the price.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Great Microwave, but missing 2 key features
on January 18, 2015
Posted by: 1bck
from Louisville, KY, USA
Expertise:Intermediate
I love my Samsung products as they have always been high quality and expect nothing less from this microwave. I was very disappointed to learn after installing and contrary to the product paperwork enclosed (which I later found was not accurate for my product), that the timer does not function simultanelously with the cook function.
This is the first over the range microwave I have owned where if you have the timer set, you can't use the cook function, and if you are cooking, you can't use the timer. This along with the fact there is no "quick minute" button - you have to manually input the time or punch the "add 30 seconds" button and then push the start button for it to start running.
I miss these functions dearly and would not have bought the unit had I know
Cons: no "quick minute" button, timer can't be used when in cook mode
No, I would not recommend this to a friend.
Features
2
Performance
5
Design
3
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Great features, absolutely unreliable.
on November 25, 2018
Posted by: HuhWhy
from Colorado
Expertise:Expert
Bought this to replace an aging OTR microwave. Unit had serious over heating issues immediately. The inner wall next to the controls would too hot to touch. Now the unit won't heat at all. Probably the magnatron, which isn't difficult to replace. However, we've experienced too may issues to consider putting more money into it. We have decided to replace rather than repair, and it won't be a Samsung unit we replace it with.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
4
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, March 29, 2019
I realize your experience has been less than ideal, and I'd like to have the opportunity to change that. If you are still having issues with your {UNIT}, I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1139497676.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Died
on January 21, 2019
Posted by: Ant G
from Mount Laurel NJ
Expertise:Expert
Unit died just 2 months after warranty expired. This not good craftsman ship for a microwave
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
3
Value
2
Response from Samsung USBy ^Cat, Samsung Cares, January 23, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and see how I can assist you. Please feel free to reach out to me directly via one of the following options and reference ticket number #1139044917.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Broke in less than two months
on April 5, 2019
Posted by: Geoharut
from Holyoke MA
Expertise:Expert
in less than two months it started to not warming up the food at all two of every three times. And I am not talking about smart sensor. It will not warm up a regular steam in the bag food. This is my second Samsung micro oven, the previous one broke in less than a year
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, April 9, 2019
I realize your experience has been less than ideal, and I'd like to have the opportunity to change that. If you are still having issues with your microwave, I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1139576009.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US