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Customer Reviews Collected from Samsung US |
Samsung - 1.8 cu. ft. Over-the-Range Microwave with Sensor Cooking
Average Customer Rating:
4.1
Rating breakdown 838 reviews
5 Stars
483
4 Stars
169
3 Stars
52
2 Stars
38
1 Star
96
80%of customers recommend this product.
(
638 out of
794)
Customer Reviews for Samsung - 1.8 cu. ft. Over-the-Range Microwave with Sensor Cooking
Customer Rating
5
great
on January 2, 2018
Posted by: dredpirateroberts
from Va
Expertise:Intermediate
A really nice microwave for the price, cooks fast and even.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
This product has issues.
on October 8, 2014
Posted by: DisappointedWestVirginian
from Wv
Expertise:Expert
After less than 4 years the touch pad failed. I find that unacceptable performance duration for the price. I found that others had the same problems. Wish I had know before. I did not replace with another Samsung.
Pros: features
Cons: Poor quality, Did not meet expectations, poor quality touch pad
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
3
Value
1
Response from Samsung USBy Camille , Samsung Care, August 4, 2022
Hello.
Thank you for reaching out regarding your 1.8 cu. ft. Over-the-Range Microwave with Sensor Cooking in Fingerprint Resistant Stainless Steel glass touchpad failed. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. Regarding your concern, to help you with this, I am providing this link to guide you on the issue.
Microwave control panel does not respond - Samsung
https://www.samsung.com/us/support/troubleshooting/TSG01001961/
In case of repairs are needed, please take note of your warranty coverage for the microwave.
https://www.samsung.com/us/support/service/warranty/ME18H704SFS/AA
ONE (1) YEAR PARTS AND LABOR,
TEN (10) YEARS PARTS WARRANTY FOR MAGNETRON
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket Number: 1144766256
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Thank you for reaching out regarding your 1.8 cu. ft. Over-the-Range Microwave with Sensor Cooking in Fingerprint Resistant Stainless Steel glass touchpad failed. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. Regarding your concern, to help you with this, I am providing this link to guide you on the issue.
Microwave control panel does not respond - Samsung
https://www.samsung.com/us/support/troubleshooting/TSG01001961/
In case of repairs are needed, please take note of your warranty coverage for the microwave.
https://www.samsung.com/us/support/service/warranty/ME18H704SFS/AA
ONE (1) YEAR PARTS AND LABOR,
TEN (10) YEARS PARTS WARRANTY FOR MAGNETRON
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket Number: 1144766256
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
2
Light
on December 9, 2014
Posted by: KitchenUpdater2014
from Virginia
Expertise:Intermediate
I just got this microwave turned on the light and cannot get it to turn off. It was on high and I got it down to night light but cannot get it to go off. What can I do? Another thing is the key pads. I can hardly see it. When I touch Eco Mode nothing happens..it needs to light up. I wish this came with a book of instructions..
Cons: key pad doesn't light up, light won't turn off
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
4
Response from Samsung USBy Camille , Samsung Care, August 5, 2022
Hi KitchenUpdater2014.
Thank you for reaching out regarding your 1.8 cu. ft. Over-the-Range Microwave with Sensor Cooking in Fingerprint Resistant Stainless Steel light cannot be switched off, and the eco mode not working. On behalf of Samsung, we apologize for the inconvenience this has caused you. Regarding your concern, to help you with this, let me go ahead and provide you with the steps to adjust the light and switch it off.
Press the light button 1 time for the light to be on high
Press the light button 2 times for the light to be on low
Press the light button 3 times for the light to be turned off
As for the eco mode, this reduces standby power usage. When you press the Eco Mode button once, the display will go out, and the microwave shifts to the mode which minimizes power usage.
To cancel the Eco Mode, press the Eco Mode button once again, or press any other button.
I suggest you check this link to your user manual for assistance. Please go to pages 10 to 11.
https://downloadcenter.samsung.com/content/UM/202001/20200123151031862/2017.12.14_ME18H704SFB_S_W_AA_AC_EN-CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket Number: 1144770556
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Thank you for reaching out regarding your 1.8 cu. ft. Over-the-Range Microwave with Sensor Cooking in Fingerprint Resistant Stainless Steel light cannot be switched off, and the eco mode not working. On behalf of Samsung, we apologize for the inconvenience this has caused you. Regarding your concern, to help you with this, let me go ahead and provide you with the steps to adjust the light and switch it off.
Press the light button 1 time for the light to be on high
Press the light button 2 times for the light to be on low
Press the light button 3 times for the light to be turned off
As for the eco mode, this reduces standby power usage. When you press the Eco Mode button once, the display will go out, and the microwave shifts to the mode which minimizes power usage.
To cancel the Eco Mode, press the Eco Mode button once again, or press any other button.
I suggest you check this link to your user manual for assistance. Please go to pages 10 to 11.
https://downloadcenter.samsung.com/content/UM/202001/20200123151031862/2017.12.14_ME18H704SFB_S_W_AA_AC_EN-CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket Number: 1144770556
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
1
This product failed after six uses.
on September 17, 2016
Posted by: BillBon
from Minnesota, USA
Expertise:Intermediate
The product started fire after six uses. It was not used heavily, has not been subjected to any physical damage, was installed properly and the user was familiar with its operation.
Pros: Bright display
Cons: Poor quality
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
1
Response from Samsung USBy Trisha, Samsung Care, August 25, 2022
Hi BillBon,
Thank you for your insight about our Samsung products. We apologize for the vexatious experience with the microwave. Here at Samsung, we always try our best to make our products convenient for our customers and provide the best possible customer experience.
To better assist you on this matter, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, give them this number (1144838867) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Thank you for your insight about our Samsung products. We apologize for the vexatious experience with the microwave. Here at Samsung, we always try our best to make our products convenient for our customers and provide the best possible customer experience.
To better assist you on this matter, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, give them this number (1144838867) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
1
HORRIBLE QUALITY
on July 24, 2018
Posted by: Hilaryw
I bought this for a new home a little over a year ago and it is already not working. It own't heat anymore.
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Gaby, Samsung Care, July 25, 2018
Hi Hilaryw.
I can only imagine how this can feel, and I'd really like to help here. Please try the steps on this link (https://bit.ly/1MdFvb) If after doing this you need further assistance, please get in contact with us through our social media platform:
1-Facebook Messenger:http://m.me/samsungsupport
2-Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Or give us a call toll-free at 1-800-SAMSUNG.
^Gaby
I can only imagine how this can feel, and I'd really like to help here. Please try the steps on this link (https://bit.ly/1MdFvb) If after doing this you need further assistance, please get in contact with us through our social media platform:
1-Facebook Messenger:http://m.me/samsungsupport
2-Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Or give us a call toll-free at 1-800-SAMSUNG.
^Gaby
Written by a customer while visiting Samsung US
Customer Rating
5
Happy. Here are the Set Options instructions
on June 14, 2019
Posted by: bfulwiler
from Oak Harbor WA
good so far and i'm happy with this microwave. but there is nothing in the owners manual that provides directions to set the options. see the attached photo.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy ^Cat, Samsung Cares, June 17, 2019
You will need to press the "Option" button, then press again to select the number 1-7 for the corresponding number for the option you are trying to access. Thank you for selecting Samsung for your cooking needs. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
5
Good looking Microwave
on October 12, 2014
Posted by: RBPHDTV
from Portland, OR
Expertise:Intermediate
Not only good looking but also does the job, quicker and more efficient than former microwave. It is a little bigger but it just fine. Fan is quiet too.
Pros: Bright display, Durable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Not what I expected
on October 2, 2016
Posted by: forget2care
from NM
Just installed this product. Had one 3 years old that just died. I really liked that one but this "newer" version is not better. The cavity is black now instead of white and I have a difficult time seeing in a black hole. The cavity light is too faint to be effective. I will have to keep a flashlight handy to see in the cavity. I am so disappointed and it may be the last Samsung product I purchase.
Pros: Bright display
Cons: Did not meet expectations, cavity not acceptable
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
1
Value
2
Written by a customer while visiting Samsung US