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Customer Reviews Collected from Samsung US |
Samsung - 1.8 cu. ft. Over-the-Range Microwave with Sensor Cooking
Average Customer Rating:
4.1
Rating breakdown 838 reviews
5 Stars
483
4 Stars
169
3 Stars
52
2 Stars
38
1 Star
96
80%of customers recommend this product.
(
638 out of
794)
Customer Reviews for Samsung - 1.8 cu. ft. Over-the-Range Microwave with Sensor Cooking
Customer Rating
5
Overall great product.
on January 7, 2017
Posted by: lovetobake
from TN
Expertise:Intermediate
pro's like 30 second button and can push several times adding additional 30 seconds.
cons: Reheat is too much time on most things i am trying to reheat like leftovers.
Some of the veggie buttons to cook aren't as easy to use but the end product comes out well.
Some of the veggie buttons to cook aren't as easy to use but the end product comes out well.
Pros: Inexpensive, cleans easily with stainless steel with cleaner.
Cons: reheat may be too hot or long
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
This product was a great buy for the price
on January 8, 2017
Posted by: Msleggs49
from South Carolina
Expertise:Expert
After only 3 months of having this product it has stopped heating and this is my second purchasing a Samsung microwave in 4 years. I purchased all new appliances about 5 years ago and has issues with the refrigerator which they replaced the dryer I paid to have fixed the first microwave and I replaced it with this one and now it doesn't work . I am done with Samsung products
Pros: Inexpensive
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
4
Response from Samsung USBy Angelica, Samsung Care, April 15, 2022
Hello Msleggs49,
Thank you for reaching out. We appreciate you letting us know that your Samsung microwave stopped heating. We understand how inconvenient it is for you, especially since it's already the second microwave you have had in four years. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is a link to the troubleshooting guide you can try if your Samsung microwave does not heat food or has stopped working.
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
I've also included a link to our warranty page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/ME18H704SFS/AA
Do not hesitate to reach out via our Support Channels below should you wish to speak with a live representative or for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144406745
-Angelica
Thank you for reaching out. We appreciate you letting us know that your Samsung microwave stopped heating. We understand how inconvenient it is for you, especially since it's already the second microwave you have had in four years. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is a link to the troubleshooting guide you can try if your Samsung microwave does not heat food or has stopped working.
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
I've also included a link to our warranty page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/ME18H704SFS/AA
Do not hesitate to reach out via our Support Channels below should you wish to speak with a live representative or for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144406745
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
3
Mircowave features
on January 8, 2017
Posted by: DodgerFan23
from Downey, CA, USA
Expertise:Expert
Dark interior and dim light make things hard to see inside...cooking sensor codes hard to read (small font, poor location). Works OK so far
Cons: dim interior
I would recommend this to a friend!
Features
3
Performance
3
Design
2
Value
2
Response from Samsung USBy Camille , Samsung Carea, August 1, 2022
Hi DodgerFan23.
We apologize for your experience with the 1.8 cu. ft. Over-the-Range Microwave with Sensor Cooking in Fingerprint Resistant Stainless Steel was less than ideal. We appreciate all feedback that helps us understand how to improve our products. Thank you for taking the time to leave this review.
Reference Ticket Number: 1144754439
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
We apologize for your experience with the 1.8 cu. ft. Over-the-Range Microwave with Sensor Cooking in Fingerprint Resistant Stainless Steel was less than ideal. We appreciate all feedback that helps us understand how to improve our products. Thank you for taking the time to leave this review.
Reference Ticket Number: 1144754439
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
5
This product is stylish and has great features.
on January 8, 2017
Posted by: Kj2318
from Ogden, Utah
Expertise:Beginner
This microwave is very easy to install as long as you have a second person and the right tools. After following all the templates installation was seamless. The features are very nice, so many one touch cook options.
Pros: Realistic color, stylish, easy to install, great features and a really good value.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
We love it!
on January 8, 2017
Posted by: focjsg
I got this microwave 3 weeks ago for a birthday present. We updated the stove and microwave. I also purchased the gas range. The microwave provides nice even heating and it does not take long to get hot. The turntable is considerably larger than the previous microwave to allow for larger dishes. We have several Samsung products in this house and not one has given us a problem.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good Product
on January 10, 2017
Posted by: 1JMP
So far everything works good. The only complaint is the button action has to be pressed more firm than expected.
I would recommend this to a friend!
Features
4
Performance
4
Design
3
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
POOR QUALITY
on January 13, 2017
Posted by: GINGERE
Expertise:Intermediate
THIS IS THE THIRD MICROWAVE WE HAVE RECEIVED ON THIS ORDER. THE FIRST TWO WERE DETERMINED TO BE DEFECTIVE BY THE DELIVERYMAN AND RETURNED. THE TABLE ON THIS ONE DOES NOT FIT PROPERLY AS THE POTRUSIONS ON THE GLASS TABLE DO NOT MATCH THE TURNTABLE AND THE TURNTABLE DOES NOT WORK PROPERLY.
Cons: Did not meet expectations, Poor quality, poor table design
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
1
Response from Samsung USBy Trisha, Samsung Care, July 8, 2022
Hi GINGERE,
We are glad to know that you are using one of our Samsung products. Your satisfaction is our topmost priority and we apologize for the inconvenience of the microwave turntable does not fit properly. We understand it is important to have a working microwave turntable to heat our favorite dishes. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend clicking this link for future reference or guide:
https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https://www.samsung.com/us/support/
The turntable does not rotate and is making noise:
https://www.samsung.com/us/support/troubleshooting/TSG01001970/
You may check this link for future reference to reduce unnecessary repairs over the microwave lifetime.
https://www.samsung.com/us/support/answer/ANS00062285/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/ME18H704SFW/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144675668
Thank you for choosing Samsung. Have a great day.
-Trisha-
We are glad to know that you are using one of our Samsung products. Your satisfaction is our topmost priority and we apologize for the inconvenience of the microwave turntable does not fit properly. We understand it is important to have a working microwave turntable to heat our favorite dishes. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend clicking this link for future reference or guide:
https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https://www.samsung.com/us/support/
The turntable does not rotate and is making noise:
https://www.samsung.com/us/support/troubleshooting/TSG01001970/
You may check this link for future reference to reduce unnecessary repairs over the microwave lifetime.
https://www.samsung.com/us/support/answer/ANS00062285/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/ME18H704SFW/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144675668
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
4
Easy Install
on January 15, 2017
Posted by: JMSgtown
from Germantown, NY 12526, USA
Expertise:Intermediate
Only had this unit for about a week. So far works great, very easy to install.
Pros: Inexpensive
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US